CrunchPress

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203 comments found.

will there be any updates to this theme, i’d like to know before I purchase it.

JohnAilya

JohnAilya Author Team

Hi there,

Thank you very much for your purchase.

Yes, we update our items whenever there is a bug or complaints from our customers.

Best Regards.

Hi, I have been using this template and just when i logged in to check the settings, i saw that there is an error with Woocommerce. It says “Your theme (Fashion) contains outdated copies of some WooCommerce template files.”

When is your next planned update for the template?

I am planning to suggest this template to a friend but if this is a problem, i wouldn’t want to do that.

Thanks for your response.

Hi there,

Thanks for getting in touch and your recommendation for the friend. The update is the pipeline, will be released in 5 work days.

Best Regards.

Hello, I am having a problem with the loading time. I asked about the problem, a few weeks ago. During that time I was asked to pay an additional $17. Now I am be asked to pay $42 for 6 months. Loading time should be a basic function.

Hi there,

Unfortunately, you did not renew during the support period, after expiration renewals cost more. Sales are managed through Envato and only they can be contacted regarding support prices. Here is article explaining support pricing. https://help.market.envato.com/hc/en-us/articles/205923460?_ga=1.256997451.1733714362.1426490875

Best Regards.

I understand, but this is an ongoing issue that I have had for over 2 years. If you research my tickets you will see I have had issues with the slider since day one. When I saw the $17. I planned on re-visiting the issue, I have to prioritize. If there was going be a price increase I think we should have been made aware. $42 is almost the price of the template. It is a almost 3 time the original $17 you quote a few weeks ago.

Hey, I’m sorry to disappoint you but sales, support packages all these aspects are managed by Envato. Being an author I don’t have control over this, I will recommend you to open a ticket with Envato regarding support pricing issues.

Best Regards.

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