We have sent you a support ticket. Please check – PRIVATE TICKET #3018698
Hi! Please check your ticket, it has been replied. Thanks,
Where I can find the “changelog”?
And in your demo Slider Revolution is not visible? Is it included?
Thanks for reaching out to us. Yes, Slider Revolution is included in our theme. The issue is in our cache server. We have cleared the cache and it works. Please check our demo again.
hi why is it that am failing to import demo data, i keep getting errors such as
[ERROR] Failed to import “bn-1” (Media)
[ERROR] Failed to import “bn-2” (Media)
[ERROR] Failed to import “bn-3” (Media)
[ERROR] Failed to import “bn-4” (Media)
[ERROR] Failed to import “bn-5” (Media)
[ERROR] Failed to import “bn-6” (Media)
The import files for: Home 2 were successfully downloaded!
Initial max execution time = 300
Site URL =
Data file =file_2021-08-26__03-56-33.xml
Widget file = not defined!
Customizer file = not defined!
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info, they will check and help you.
Hi am not able to import demos for other pages and also the revolution sliders are limited to two only, what can i do to get the rest of the data.
Hi, please contact our support team at https://wpopal.ticksy.com/ and attach your site info, they will check and help you.
Im writing to you this message to explain to you about an issue that I encounter after installing the purchased theme upon importing the demo data.
The Four HomePages Footer is not imported correctly.
Thus the most important problem is that the shop page and data was not imported at all.
Please your prompt assistance is highly appreciated.
Thanks for choosing our theme. Please contact our support team at https://wpopal.ticksy.com/submit/, they will check and help you.
Thanks & Regards,
good morning staff.
on the checkout page, payment on delivery
it does not come out visible
if customer does not enter shipping address
I would like to always go out even without an address
how can I do? thank you
If i renew support can you help me, get my contact form working? and woocomerce is also not sending orders to email
Yes, our support team will check and support you.
Hi There, my page builder is not updating so it is not working. How can i update it with my version of fashion i purchased year ago?
Thanks for choosing our theme.
For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and help you.
It is a little weird that the bundle does not include a child theme which is a standard in creating a WP theme. Can you provide so we don’t have to create on our own. This is also for your clients who does not have that knowledge in WordPress. Thanks,
Hi there, thank you for choosing our theme. You can use this plugin to create a child theme for your own: https://wordpress.org/plugins/child-theme-configurator/. Thanks,
good morning staff.
just for this question, should i buy new license?
i need to solve this problem only, thanks
You can renew your support to get support from our team. You don’t need to buy a new license, just go to ThemeForest and download the theme if you want to use the newest theme version. Thanks
good morning staff.
I don’t understand why the footer on my site is not visible
do you ever come?
Please contact us at https://wpopal.ticksy.com/ and attach your site info also, our support team will check and help you. Thanks,
I recently purchased the Fashion and Style theme and tried to open up a ticket with you, however in your list of products this theme was not listed and I was unable to submit a ticket.
Hi, thank you for choosing our theme. Please choose this category to submit a ticket: http://prntscr.com/uhg8ax. Thanks
PSD FIles – required
Please contact us via email firstname.lastname@example.org, we will send you the file you need. Thanks
I purchased this theme for a client and the site has broken more than any other site I have ever had. My client is finally about to launch her business and today the site broke again!! I am terrified of the business losses this theme will bring to my client. For these reason, I would like a refund so that I can purchase a different theme that will not break multiple times each year. I hope you understand. Where can I process my refund please?
Hi, please submit your issues to our ticket : https://wpopal.ticksy.com/ then our developer will help to fix asap.
On November 12th, 2019 I contacted you because my site had broken. After some back and forth the issue got resolved. Now my support has expired so I cannot submit a ticket even though “fashion core” which was the problem then is still a problem now. You can refer to the ticket I submitted previously on this issue, it contains mu url, admin information and everything.
Hello! 3 days have gone by and I still have not heard back from your team.
Hi there, please send your issue to our support email email@example.com, we will check and help you. Thanks
Hi there, I emailed your support like you said and I’ve been told I cannot be helped without paying for extra support. I have ZERO intentions of doing that because I have lost faith in your team’s ability to permanently fix whatever is causing the theme to break. We’ve been down this road before. I submitted a ticket, the issue was fixed temporarily only for the theme for break few weeks later. The theme has not worked as advertised and I have been refused support and now I would like to get a refund. Please kindly direct me to where I can request my refund. Thank you.
Hi there, our developer has checked your site. It works well. Can you send us the details of the issue you get? Thank you.
What’s the current version? I get messages that my templates aren’t up to date. I have version 1.8.0. Do I lose my own customized CSS when I update?
The new version of Fashion uses Elementor, if your theme uses the old page builder, you may lose customized CSS when updating the theme. Thanks
So all settings wil reset too when I install the new version?
Hi I have the old version of your theme. With the switch to Elementor everything broke. Do I have to rebuild the site from scratch ?
I am on 1.8.6 . last update 13th feb 2018
Hi there, yes, if you want to update the theme using Elementor, you have to build your site again. Thanks
Good morning !
Since last elementor update (i think) i can’t access to my footer in order to change our main email.
I don’t know if is a theme issue or an elementor issue, but it’s really annoying, we really need to change it. Elementor still loading and nothing happen (screenshot).
Could you tell me what to do or simply correct this issue ?
Except this, everything is working just FINE
Thanks a lot for your help.
Hi there, please send your issue to our support email firstname.lastname@example.org, we’ll help you. Thanks
I have updated the theme and broke my website. anyways I am setting up a fresh wordpress installation. And While using Header builder after I change the logo with custom logo. The logo never changes and instead shows the default. I have tried everything but it seems not to change. Whats the issue? how do I solve this?
Same thing happens with the footer builder including the content.
Also even after updating Fashion Core. I still get this message.
There is a new version of Fashion Core available. View version 4.8.0 details or update now.
Hi there, please send your issue to our support email email@example.com, we’ll check and help you. Thanks
Hi! I’m having an issue with the last version when I try to update it (manually FTP): Fatal error: Uncaught Error: Call to undefined method TGM_Plugin_Activation::is_tgm_plugin_active()
This is happening only in the wp-admin section. Any clue?
public_html/wp-content/plugins/elementor/includes/base/element-base.php on line 151.
Please contact us via email firstname.lastname@example.org, we’ll help you. Thanks
Issue when updating fasion core plugin.
there an issue when updating fashion core plugin V4.6.0 to V4.8.0.
The update process is going but after the update, it’s still V4.6.0. I don’t know if you forgot to change in the header of the index.php file the version number, but for me it’s still :
* @package fashion-core
* @category Plugins
* @author WpOpal
* Plugin Name: Fashion Core
* Plugin URI: http://www.wpopal.com/
* Version: 4.6.0
* Description: Implement rich functions for themes base on WpOpal. Wordpress framework and load widgets for theme
* used, this is required. Version: 4.6.0 Author: WpOpal Author URI: http://www.wpopal.com/ License: GNU/GPLv3
Thanks to take a look for that issue
Thanks for contacting us here, please submit your issue to our ticket system https://wpopal.ticksy.com/submit/, our dev will support you with the issue of updating. Thanks
Hi, do you read messages or it’s just a bot that automatically answer messages??
Fashion core plugin ask an update to V4.8 but don’t update to 4.8. The update goes but the version is still 4.6. And probably, it create an issue with elementor Pro(even when all other plugins are deactivated ): PHP Warning: Illegal offset type in isset or empty on \wp-content\plugins\elementor\includes\base\element-base.php on line 151.
So, this is not on my side.
Hi.. can I install my custom plugin in this theme..
Hi, which plugin do you want to add?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Price is in US dollars and excludes tax
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