132 comments found.
Hello.
Contact me because I tried to update the theme through the Envato plugin but after updating it I see that it has deleted the Child template and left only one.
Could you tell me how I could update the main dem without using the Envato tool, downloading the theme and uploading it, replacing the main theme folder?
I would like to be very clear about how to update the main theme while maintaining the Child that was created during the installation.
Thank you.
Hey 
I didn’t know that Envato plugin deletes the child theme – that totally sucks!
You can follow theme update process described in the documentation here https://rifetheme.com/apollo13-framework/docs/installation-updating/updating-theme/manual-theme-update/
With kind regards. Air.
The theme isnt working on php 8. Any tips for solving this?
Hello
I didn’t encounter any issues with PHP 8. If you have active support, please come to our support forum and to check what is going on in your installation.
https://rifetheme.com/apollo13-framework/docs/getting-started/support-forum/With kind regards. Air.
Hi, I’m having an issue with my album being low res on mobile until I click on it which opens a lightbox showing the higher res image. How can i fix this? Most people don’t know to click on the photo to get the lightbox high res image.
thanks.
Hello
Please come to our support forum and start a new topic https://rifetheme.com/apollo13-framework/docs/getting-started/support-forum/
With kind regards. Air.
Any update coming for this theme? WPBakery Page Builder and Slider revolution are out of date.
Sure. We will release update before end of the March. With kind regards.
Hi! Can I expect an update to support WP 5.6 new jQuery? I am now using jQuery Migrate Helper because without it some blocks do not work properly (as fe. Image Carousel)
Hello
Newest version 2.4.11 was prepared for new WordPress 5.6 and jQuery changes. If there are any issues, please come to our support forum and we will check if there is any conflict that we can work on. https://rifetheme.com/apollo13-framework/docs/getting-started/support-forum/
With kind regards. Air.
well, it seems some blocks do not work properly, f.e. image carousell in visual composer. it works only with jquery migrate enabled.
Hey
I have tested again with the image carousel element, and I don’t have any issues, without jquery migrate. It could be a specific configuration or maybe a different element making the issue. Please come to our support forum and we will check if there is any conflict that we can work on. https://rifetheme.com/apollo13-framework/docs/getting-started/support-forum/
With kind regards. Air.
I think there was something cached and hard refresh solved the problem thx!
Great to hear! Thanks!
Hi I just noticed that my logo is not showing up in Safari and Firefox but is visible in Chrome. What can I do to fix this?
Hello
Please come to our support forum https://rifetheme.com/apollo13-framework/docs/getting-started/support-forum/
With kind regards. Air.
Hi, instead of having to click on the menu to see the drop down can you let me know a way to change this so when you hover over the main menu you see the dropdown of sub pages?
Hello David:-)
It is not possible, as we have designed menu with click to open in mind. More details are here https://rifetheme.com/apollo13-framework/docs/customizing-the-theme/header/main-menu/#submenus
With kind regards. Air.
HI Team Before I purchase your fatmoon theme which I love I am wanting to know the following: I would like to use a gif instead of a photograph. My idea is an affiliate site whereby the photograph will be the “advert”....1st an overlay image with text and for it to do either of the following actions. on hover or click, to flip over with more details of that product. OR AND have the image as a gif which then on hover will flip over and provide more info of product. I also wanted to make sure that if the above is possible that the awesome filtering system where the images move around to fit the filter request that these design elements would still be working order? Your feedback would be most appreciate as I love the fatoon theme and layout – I just want to add my own creative flare to it. Really hope you can assist.
Hello
I am not sure of your desired mechanics, but it sounds like specific needs that you have and the theme might not fulfill them.
You can try our Rife Free theme – if you will be able to do it there, then you will also be able to do it in the FatMoon theme: https://wordpress.org/themes/rife-free/
With kind regards. Air.
Hi there, the website is showing security problems. Which is the latest php version the theme is supporting?
Hey Ida
PHP 7.4. However, I don’t understand connection between PHP version and security notices.
With kind regards. Air.
Hi there, I don’t have any special problems with the theme, but the page footer is not showing, even if the header is horizontal. How comes?
Hey Ida:-)
Please come to our support forum https://rifetheme.com/apollo13-framework/docs/getting-started/support-forum/
With kind regards. Air.
Hi there, I never had problems with your theme actually and spending 40 Dollars only for this issue is not really worth it to my opinion… Have already treated the argument in your forum, maybe, and could you give me the link? Thank you in advance and kind regards, Ida
Hey Ida
Are you asking me if there was such issue before, and do I have a solution that I can link to? If yes, then I don’t think that we had such issue before.
Each case is different, as each user has different set of plugins and server settings that can affect many things.
With kind regards. Air.
Hi.
I have bought a licence for one website and I am thinking to use this theme in another project.
So I would like to know if I want to buy another licence for another site, it will cost as a new one (59$) or I will have a discount.
Thanks.
Hi there,
Yes, you must buy another license because we’re not able to give discounts on the themeforest.
With regards, Daniel
Ok, thank you.
Hey Guys,
Can I add a what’s app code like this to your FatMoon ?
<script type="text/javascript">
(function () {
var options = {
whatsapp: "+49(152)123456789", // WhatsApp number
call_to_action: "schreib mir ", // Call to action
position: "right", // Position may be 'right' or 'left'
};
var proto = document.location.protocol, host = "getbutton.io", url = proto + "//static." + host;
var s = document.createElement('script'); s.type = 'text/javascript'; s.async = true; s.src = url + '/widget-send-button/js/init.js';
s.onload = function () { WhWidgetSendButton.init(host, proto, options); };
var x = document.getElementsByTagName('script')[0]; x.parentNode.insertBefore(s, x);
})();
</script>
Hello
You probably need to use some plugin that enables adding JavaScript to the content, or better look for some whatsapp plugin that has widget/shortcode for it that you can add.
With kind regards. Air.
I just updated the theme and I’m now getting a light purple outline on my menu items with a sub-menu. How do I remove it?
I have been using the Fatmoon theme for several years and have never had a problem with the menu until now.
Thank you so much for your help!!
Hello
For support cases please come to our support forum https://rifetheme.com/apollo13-framework/docs/getting-started/support-forum/
Your situation is described in the documentation here https://rifetheme.com/apollo13-framework/docs/customizing-the-theme/header/main-menu/#accessibility-focus-rings-on-the-menu
With kind regards. Air.
Thank you!!
I ended up styling it different.
Hi.
I sent you yesterday a support ticket to fix a problem about to display correctly the Bronx demo. I installed the demo but the logo/menu are not displayed integrated in the slide photos…
I am waiting to fix that problem because the demo I’e installed does not display like the demo :https://rifetheme.com/fatmoon-bronx/
I don’t know what is the the problem or the configuration that I have to set up after seeing the frontpage documentation.
Please, coud you telll the time that you need to fix or to anwer a support ticket?.
Regards¡
Hello
Reply is on the forum. Let’s continue there, thanks.
With kind regards. Air.
My site with fatmoon is very slow! How can I improve this?
Hello
Please come to our support forum, and provide more details there: https://rifetheme.com/apollo13-framework/docs/getting-started/support-forum/
With kind regards. Air.
Hello, I need to know if the theme is compatible with multisite or multi domains, before making the purchase. Thank you
Hey Yes, FatMoon is compatible with WordPress multi-site.
If you like, you can test it by trying our Rife Free that stands on the same framework https://wordpress.org/themes/rife-free/
With kind regards. Air.
Hi There,
Before buying, I’d like to know if the top menu can be fixed? I would like to fix it if possible. stay in place when scrolling, not disappear.
With kind regards, Janos
Hi Janos,
Like in this demo: https://rifetheme.com/fatmoon-rhodes/ ? If yes, you can use this kind of sticky header.
With regards, Daniel
Presales Question: Can I edit the html/mark up for Bricks Mode? I would like to use GIFs that have playback controls. So being able to edit the mark-up is important.
Hello
With kind regards. Air.
Where are all the slider demos so I can import a few of them. I’m currently using Sierra theme.
Hi. There is no option to download all sliders. If you want to download selected you must import this demo and export slider.
Hello, while installing wp-google-map plugin from the import section of the theme, your server returns a 500 error
Hello
This is probably not our server, as these data is then served from your server. Try to skip installing plugins.
If you have any problems with this, please come to our support forum, but be sure to have active support for the theme https://rifetheme.com/apollo13-framework/docs/getting-started/support-forum/
With kind regards. Air.
Hi what version of the theme are you on? It would be great to see a changelog if you have one?
Hello
Changelog is linked in many places on our website, and in theme description. Here is the link http://www.apollo13.eu/themes_update/apollo13_framework_theme/index.html
With kind regards. Air.
