Reviews for FatMoon | Creative & Photography Multi-Purpose Theme

Reviews for FatMoon | Creative & Photography Multi-Purpose Theme

Cart 1,199 sales
Well Documented

83 Reviews

for Customer Support

Absolutely fabulous customer support! This doesn't mean the quality of the theme is bad and you need to contact support a lot. No, in fact quality is great too. But customer support like this is not common. I've bought and worked with other themes from different authors and support is usually slow and frustrating. Support for FatMoon is fast, smart and willing.

And about the theme itself, it's very stable, things work as expected, it's regularly updated and very flexible. I would recommend it and would buy again (in fact I already have two licenses).

Great work!

for Customer Support

I need help!!!!!! This theme has become absolute crap. I can no longer carry out even the most basic actions on my website.. it is effectively useless. But I have been trying for 5 months to contact some support now, and no answer. Just because my 6 month period has expired, does NOT mean I should have to pay again just to receive some help for what are design flaws your end. If I don't hear anything this week I will be deleting my website (at a cost of HOURS of work for myself) and asking for a refund from the seller.

Author response

Hello Tom:-)

Could you send me a link to your topic on our support forum( https://support.apollo13.eu/ )? I answer everything on our support forum daily, and I couldn't find anyone with similar nick.

Maybe you tried to reach us somewhere else? Where?

As for 6 months of support from purchase - these are Envato rules that we need to follow if we want to sell on ThemeForest. More info here https://rifetheme.com/apollo13-framework/docs/getting-started/support-forum/expired-support/

Hope we can sort out your case fast.

PS. 1 star rating doesn't make me answer you now, as we answer every our client.

With kind regards.
Air.

for Customer Support

I buy a 2nd license because their work deserves to do it !

Thank's Guys !!

for Other

Every time there is a wordpress update, the entire web is destabilized. We have to recover a backup.
It does not show us that there are updates with the installed plugin of envato

Author response

What does WordPress updates and Envato plugin to do with Theme review?:-)
Neither is in our control.

If you are facing any problems please visit our support forum https://rifetheme.com/apollo13-framework/docs/getting-started/support-forum/

Anyway thanks for your input.

With kind regards.
Air.

for Customer Support

Good! That is why i think it is good support.

Author response

Not good enough to get 5 stars ;-) Thanks for your input!

for Design Quality

perfect theme for me. all my visitors tells me they love the new site ! thanks for FatMoon template !

for Design Quality

I think I bought this Theme at the beginning of the year. I did a lot of research before buying this theme and I have to say the reviews did not fail. This theme gives so many sleek, beautiful, high-quality design options. It can be used by anyone who has the will to create something stunning.

Aside from this, what has blown me away is the absolutely amazing customer service. They will dig deep with you to look for solutions and they will find solutions because they understand their theme inside and out.

If you are looking for an amazing theme then you have found it here. I hope they keep up this great work!

Author response

Thank you very much for your review. Glad we could help you on your journey with FatMoon.

for Customer Support

I love this theme! It's so versatile AND the customer support is great. Thank you Air and Daniel for helping me out with all my big and tiny questions. You guys are the best!

Author response

Hey Anneleen!

Thank for your 5 stars review. It was pleasure to work with you, and we are glad you have such good experience! Have a great spring time ;-)

With kind regards, Air.

for Customer Support

I will not comment on the theme itself, as everybody have different needs. What I will say is, that the support is great and, while not to be expected in seconds or during weekends, is swift and precise. What I value the most, that I can get help with custom CSS as well and am not footballed by the phrase "Custom CSS is optional and we don't support that officially" as, for example, SquaresSpace often did [from template platforms, mind you, I still think SS is the best choice].
Anyhoo - the real value here is the help you're getting and it's great.
As I switched to Wordpress just with my current website, thus I cannot compare, but Customize options AS IS are looking pretty robust and you can get lost in them - which is way better than having just couple buttons and ending up with un-personal webpage, that looks like gazillion others.
Also - if some things are just not possible, you don't hear some weaseling out, but a straight talk, that this and that ain't gonna work. Kudos for that as well.
So, yeah - five stars, as my experience so far is enjoyable.

Author response

Wow, great thanks for this kind review and so much valuable information!
It is pleasure to have clients like you, that find joy in everything that they encounter :-)

Hope it all will stay this way!

Air.

for Design Quality

The design and the flexibility is awesome like the support is. Thank you for creating this great theme!

Author response

Thank you for your kind review! Have a great time:-)

for Design Quality

great theme & support !

thx !!! :)

Author response

Thanks (dzięki) Paczk! ;)

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