45 comments found.
Hi, when is the next update due?
Hi there,
Sorry for late response, We have plan for nex update by next week
Best Regards, LA Team
The downloaded theme package does not include the update to the latest version of Elementor Pro. How can I update it?
Hi there,
If you have any problem while using the theme, please renew the support and open a new ticket on https://support.la-studioweb.com . Our support team will help you.
Best Regards, LA Team.
Shouldn’t new versions of plugins included in the theme package be included? I don’t have any problems or need assistance, I just want to update my websites.
How can I update Elementor Pro?
Hi there,
Sorry for late response, We have plan for nex update by next week
Best Regards, LA Team
Hi! I love this theme so much and it has been my go to theme for a lot of my web sites but in the last months I´been having some trouble with plugins and core compatibility and there are some important updates I have to apply but my site does not take them well. Is there any chances we can have a new update soon?
Thank you so much in advance!
Hi there,
Current version of the theme is compatible with latest version of Elementor, WooCommerce and WordPress. If you have any problem, please open a new ticket on https://support.la-studioweb.com . Our support team will help you.
Best Regards, LA Team.
Does Fennik multipurpose theme have wireframe layouts for its theme options ?
Hi there,
I am sorry for late response and for your question – not sure what you want, could you explain more ?
Thank you.
i would be requiring wire frame designs for the theme, do we have the wireframe designs included with the theme ? as it is mentioned on evanto that this theme has wireframe designs included
Hi there,
Thank you for your explanation – We only provide design when you purchase theme on Themeforest. After you purchase the theme, contact me via email info@la-studioweb.com and I will share the design with you.
Thanks & Regards, LA Team.
Hi I raise a ticket 2 days ago but your support team didn’t response si kindly request to you please look into this. my ticket No is #3553872
Hi there,
Please check my answer on ticket page.
Thank you.
I saw your answer and I already gave you access of my site but after 3 days my issue still not resolved. and I also follow-up on tickect page but there is no any response.
Hi, I updated the theme and everything on my website but I can’t change the header. I have to add the inkedin icon but it won’t let me edit the header. I added the entry in the social section of the theme but it doesn’t work. Can you please help me? the site is this https://www.laplaw.it/chi-siamo/
PS: I am subscribed to Envato Elements, I don’t have the serial number of the theme.
Certainly in your help I send you my cordial greetings
Hi there,
Firstly thank you for using the theme and for your problem – we didn’t received any reports like yours from other buyer, therefore I don’t have any suggestions for solve this problem.
Also if you want to more details about this – please buy the theme here and then open a new ticket on https://support.la-studioweb.com . Our support team will help you.
Best Regards, LA Team.
I’ll explain better, when I go to the edit page of the template header it doesn’t allow you to edit the elements. There is the logo, the menu and social media, I want to delete social media but it doesn’t allow editing, I also tried with other browsers. Maybe an update is needed?
Hi there,
The latest version of the theme is 1.2.1 and it works fine with latest version of WordPress ( 6.3.1 ), Elementor ( 3.16.3 ), WooCommerce ( 8.1.1 ) without any problem .
Best Regards, LA Team.
Hi, is there a shortcode for page breadcrumbs?
Hi there,
Currently you can edit everything through Elementor, therefore shortcode is not necessary.
Best Regards, LA Team.
hi, I’ve downloaded updated theme file from themeforest but there isn’t the last version of elementor pro. How can I update it?
HI there,
Thank you for purchased our theme. Please open ticket at https://support.la-studioweb.com . Our Support Team will help you check it
Best Regards, LA Team
I can’t because my support is expired. I only need to update elementor pro (included with the theme) but I can’t find it in the downloaded package
HI there,
You should renew the support license for get fully support services from us.
Best Regards, LA Team
hi, i think i have found some problems on file “PHP Notice: Trying to access array offset on value of type bool in …/public_html/wp-content/themes/fennik/framework/classes/breadcrumbs.php on line 1190”
I change the if condition from $slug === $type->has_archive || (true === $type->has_archive && $slug === $type->$rewrite[‘slug’]) with this: $slug === $type->has_archive || (true === $type->has_archive && (is_bool($rewrite) ? false : $slug === $type->$rewrite[‘slug’]))
$rewrite[‘slug’] can be false so the call $Type->$rewrite[‘slug’] generates the error log.
Hi there,
The correct condition is
$slug === $type->has_archive || ( true === $type->has_archive && !empty($type->rewrite[‘slug’] ) && $slug === $type->rewrite[‘slug’] )
Hope this help you.
Using “slug” as index for an array it is correct but $rewrite variable can be also a single boolean value. So when we write rewrite[‘slug’] and $rewrite is equal to false we get the Php notice. Se i think that before use rewrite[‘slug’], we need to check if it is boolean or not.
Cant import data contents because the its a json file not xml
Hi there,
Thank you for purchasing our theme. Please open ticket at https://support.la-studioweb.com . Our Support Team will help you check it
Best Regards, LA Team
support is slow to response
Hi there, I am so sorry for late response and for your problem – currently I can’t access to your site as well as sftp https://prnt.sc/0Vubw0Hcaz3t
Please check it out.
Thanks & Regards, LA Team.
Hi, how can I activate Elementor Pro, bundled with the theme? Thanks in advance
Hi there,
Please open ticket on https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
è compatibile con Wp 6
ho provato ad installarlo e da molti problemi jquery. Header builder non funziona
Hi there,
The theme is compatible with WordPress 6 and all latest version of required plugins ( WooCommerce, Elementor … )
Also, if you have any problem – please open a new ticket on https://support.la-studioweb.com . Our support team will help you.
Best Regard, LA Team.
Hi,
Where do I need to paste the Google Analytics code?
I pasted into “Header Javascript Code” section but it didn’t work.
Thank you.
Hi there,
Firstly, thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com. Our Support Team will help you check it.
Best Regards, LA Team
Hi, How can I add amenities with icons to a single room page?
· Air conditioning · Private balcony · Free Wifi · Coffee/tea · Mirror · In-room safe box · Bathrobes · Towels · Umbrellas · Shower · Hair Dryer · Toiletries · Free bottled water · Refrigerator · Daily maid · Non-smoking room
Hi there,
Thank you for purchased our theme. Please open ticket at https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
I got theme via Envato Elements but Fennik Package Demo Data plugin can not be activated while I try to. It says Fennik Package Demo Data” requires “Fennik” theme to be installed and activated. Please active “Fennik” to continue. Bu it is already activated. Why could it be?
Hi there,
It’s very weird, I’ve never had this problem before. You can try active the Fennik theme, not child theme and try it again.
Best Regards, LA Team.
Hi, Is it possible to use an external booking service but still have the theme’s accommodation pages?
Thank you.
Hi there,
Thank you for purchasing our theme. Please open ticket at https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
I’m sorry but your support team is very slow. Can’t I get an answer here? I can’t get anything done.
Another issue I’m having is that everything looks zoomed in. There is even a scroll bar at the bottom. The browser is not zoomed in by the way. How can I fix this?
https://ticksy_attachments.s3.amazonaws.com/screenshot001_888.jpgThanks
It’s really annoying that the page looks like zoomed in. I can’t find any settings to adjust that. Please help soon!
Looks like I will have to solve the issues on my own with this theme. Nevermind.
Hi there,
I am sorry for this inconvenience, could you give me your ticket ID, I will check it for you.
Best Regards, LA Team.
PRIVATE TICKET #2987162
Thank you.
Thank you! We’ll check your ticket and reply to you by Monday next week. Sorry for the inconvenience
Best Regards, LA Team
Thank you. I’ll be waiting. 
still nothing…
Hi There,
Sorry for late response, we’ll check your ticket and reply to you now.
Sorry for the inconvenience Best Regards, LA Team
“Now” was 11 hours ago and still nothing…
All I want to know is, if you will ever help me fix this, otherwise I will hire someone.
Thanks
Hi there,
I am sorry for this inconvenience, I replied you on ticket https://wpelite.ticksy.com/ticket/2987162 . Please check it out.
Thank you.
Hi I also replied that, please check. Thanks.
Finally, it’s solved. Thank you very much for your help. I appreciate it.
I got Fennik from my envato elements yearly subscription. I am having trouble with most demo sites are only showing the text tagline, not the logo. I am trying to post a ticket, but your system is not allowing me to post a ticket without a purchase license which envato elements do not give us. So, I have been trying for over a week to reach any support with no luck. What can I do here?
Hi there,
Firslty thank you for using our theme and for your problem – To get our support you need to buy the theme here and then you can open a new ticket on our support page.
Best Regards, LA Team.
But I bought the theme via envato elements and I have a license code, but your system is rejecting it. here it is: Item Title: Fennik – Multipurpose Creative Theme Item URL: https://elements.envato.com/fennik-multipurpose-creative-theme-AMS73MW Item ID: AMS73MW Author Username: LA-Studio Licensee: bassem xxxxx Registered Project Name: xxxx.info License Date: January 26th, 2022 Item License Code: WB2RXUKEN8
Hi there,
As Terms & Conditions of Envato, you can’t get support from item author directly https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements
Best Regards, LA Team.
Well the document says the following: We do our best to ensure that items on Elements are of a high quality and free of any technical issues. All our authors are carefully reviewed and maintain a track record of creating error-free, high-quality assets.
“error-free, high-quality assets” You are not providing that. Look at how many people in the comments are complaining and look at your response .. It seems to me that you intentionally put the errors in the envato element version to force people to buy an additional version. Look at how many complain and how many times you keep saying buy another copy .. You know .. people like me will not buy another copy this way .. because it feels like extorsion.
You need to follow the rules .. otherwise you do not deserve to stay in envato elements. We pay money to get “error-free, high-quality assets”. This is not the case here and it is so clear. You lose the respect of any one this way
Hi there,
I apologize for the inconvenience, we will not argue this with you.
Best Regards, LA Team.
Of course you will not. I decided to drop your theme, and have selected a better choice for me. It was a bad experience.
hi is this supports amp?
Hi there,
Currently the theme isn’t compatible 100% with Elementor, However you can use the basic AMP for the website.
Best Regards, LA Team.
Hi! I was able to add my logo using the Header Builder and most of the pages are showing it but pages such as About Me 01 is still showing the Fennik logo… Can you tell me how can I fix the bug, please? Ps. I downloaded the theme using Elements. I can’t open a ticket, but please, just point a way that I can follow to fix this. I love this theme and I really want to use it. Thank you!
Hi there,
Firstly thank you for using the theme and if you want to help, please buy the theme here and open a new ticket on https://support.la-studioweb.com . Our support team will help you.
Best Regards, LA Team.
Hi LA Studio team,
I’ve imported the Construction 01 demo, but the header is not working properly,
The bottom bar of the header is not sticking to the right target (above the Rev Slider),
I’ve notice in your demo (https://fennik.la-studioweb.com/13-construction-01/) there’s a value under “la_theme_config”, which is header_sticky_target”, but I don’t see this line of code in mine,
Your demo: https://imgur.com/a/StMPxjJ
My demo: https://imgur.com/a/tyxTgPU
Should I set the header_sticky_target in some place of the theme options? I can’t find where should it go,
Any help would be appreciated,
Best,
Hi there,
Firstly, Thank you for purchased our theme. Please open ticket in https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
Thanks,
I can’t open a ticket because I got it from elements.envato.com, so I only have the “Item License Code” instead of the “Purchase Code”,
Is there any other way I can get support?
Best,
Hi there.
I am sorry for this inconvenience but if you want to get our support, you need to have a purchased code and it means you need to buy the theme here.
Best Regards, LA Team.
