15 comments found.
Hello, I tried to update your theme through the dashboard but it is giving me an error message. I even can’t update the Theme rex Add-ons and slider revolution that are offered. Can you help despite that my support has expired? This seems to be a bug.
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
It’s possible to import events from Eventbrite?
Hello,
Thank you for your interest in our theme!
Sure.The Events Calendar used in the theme allows you to import events from Eventbrite. Please check this guide – https://theeventscalendar.com/knowledgebase/k/importing-events-from-eventbrite-com/
Regards.
ok i can add it in your theme, but the event will be import as post inside the layout or no?
Events will be imported as event posts. Then you may output them on the site pages in existing events sections. In order to import the events from Eventbrite, third-party paid plugins are required: https://theeventscalendar.com/products/wordpress-eventbrite-tickets/ and https://theeventscalendar.com/products/event-aggregator/ I should say that we cannot guarantee full theme compatibility with the third-party plugins since we have not tested them with the template. However, you may try using the plugins with the theme. Additional stylesheets may be needed for full theme compliance. Our Customization studio can create them for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
Hello, I purchased the theme through envato elements on June 2022. When I try to submit a ticket with the token as purchase code I get “Your support is expired” notice. I need support/advise about a security concern.
Hello,
Thank you for contacting us!
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for assistance. To get more details on how to purchase support, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/
Regards.
Hello, I need help with something.
Footer, Header, Mobile menu logo link ”#” appears. Where can I change this?
Hello,
Thank you for choosing our theme!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/. Thank you!
Regards.
Hi, Does your theme support multi-language OR WPML ? Does it support RTL ?
Hi,
Thanks for the reply,
I just need to know one more thing, is it RTL supported ?
Regards.
my code notworking please help me
Hello,
Thank you for getting in touch with us!
The theme license code should be disconnected on the domain before re-installing Wordpress or cleaning the database under Theme Panel > Theme dashboard > General tab – https://festy.ancorathemes.com/doc/#domain_disconnection
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Where can we purchase rights to use the Animal Theme video? LOVE the theme! Great work!
Hello,
Thank you for contacting us!
Please contact Our Technical Support Department at https://themerex.net/support/ They will check whether it is possible to address your request.
Regards.
Is or will there be an option to search for events base on current location and or city/ zip code?
Hello,
Thank you for your interest in our theme!
In order to have a location-based search, Elementor Pro is needed: https://theeventscalendar.com/knowledgebase/k/events-calendar-pro-location-search/. Making the theme fully compliant with this plugin may require additional stylesheets, too. If there is a need, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/.
Regards
Nice theme! but Im finding it hard to change the logo
Hello,
Thank you for your feedback!
The logo can be easily changed under Theme Panel > Theme Options > Logo & Site Identity – https://prnt.sc/P268xze5g38v or Appearance > Customize > Logo & Site Identity. Here is the guide – https://festy.ancorathemes.com/doc/#customizer_settings_logo
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Great Work,Congratulations GLWS 
Fantastic as always! GLWS
Congratulations, Best of luck with sales
Congratulations! Nice Work, GLWS
Nice work
Great Work,Congratulations GLWS
