159 comments found.
Hi, I have purchased the Finance Consultant – Consulting WordPress Theme I have activated this theme on localhost and installed all required plugins but for Unyson plugin install time I have facing Something went wrong with the plugin API this error please let me know how to resolve this
Hi.,
Sorry for the inconvenience,
Please download the unyson plugin here: https://themessupport.com/wp-content/uploads/2023/10/unyson.zip
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hello, Is there any Ticket support? i cant find it from your support dashboard.
Hi.,
Thank you for contacting us.
Support forum :
https://support.wedesignthemes.com/forum/business-finance/finance-consultant-business-finance-wordpress-theme/Support Mail : Please send your request to us directly at this email support@wedesignthemes.com
Hello! Where iz backup for this theme
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
If the issue persists, please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
Hi.,
Thank you for contacting us.
Please send your purchase code details to support@wedesignthemes.com.
We create a user login and get back to you
Hello
I would like to inform you that I have installed the Finance Consultant – Consulting WordPress Theme on the Live domain millennialinvestorsgroup.com but it seems the demo data is not imported successfully. There was no error coming after importing or no success message comes, only after completion it redirects me to the website homepage. Please check the current homepage here – millennialinvestorsgroup.com
I have tried many times to get this fixed but not getting the exact issue or unable to fix, the demo should be as per the previews shared in the main theme but it is not, could you please look into this issue and back to me as soon as possible.
Thank you!
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
Hi Support
I didn’t get any update from you. Are you looking into the requested issue? Please confirm
Thank you!
Hi.,
The issue has been resolved. Please have a look.
Please refer : http://recordit.co/xztSLX43X4
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end 
Hello, I would like to ask a question regarding a technical issue inside the header of the theme? When ever I scroll down the image on the first section is repeated. Can’t seem to find it in order to remove it.
Let me know if you need anything else in order to resolve the problem.
Here is the website. https://andersen-audit-6a639e.ingress-earth.easywp.com
Kind Regards, Eric Broutos
Hi..
Please help us have a better understanding of it by getting back with any screenshots like references and also issues and along with your site credentials (WP &FTP access logins) details via right bottom form @ http://themeforest.net/user/designthemes so that we can receive your details in private and check the issue.
Thanks
Hi, I have a problem with CSS of this theme., When I edit CSS files, The changes do not appear Live, I try many options, Clear cache and cache plugins, many CSS edits does not appear live, I tried to edit it from style.css on the main theme folder, and child theme folder, same problem, Also, The website is too slow, I tried to use LiteSpeed plugin, same problem!
Hi Ammardeb.,
Thank you for contacting us. Kindly, confirm the purchase code through the right bottom form located @ http://themeforest.net/user/designthemes
If you need your Purchase Code you may download it from your Theme License certificate & purchase code.
Kindly refer to the following links for getting a clear idea.
http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/Please mail your Domain URL, WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue as soon as possible.
Thanks!!
Done, please check and answer my support question
Hi.,
Thank you for confirming the purchase code, please let us know your FTP and admin login details.
Olá, Tenho algumas dúvidas em relação a este tema. Este tema é compra única ou tem que se pagar de 6 em 6 meses? Em relação à instalação do DEMO como se faz?
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you. (free)
We would be happy to help out here support@wedesignthemes.com.
I purchased this theme. In Finance Options, when i try to make changes via the buddha panel, when i hit save all, it does nothing. It will not save the changes i make. How to fix this?
Hi teodorbicka.,
Sorry for the inconvenience caused. Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Sent the details.
Hi teodorbicka.,
Please have a look at the video sent to your email. The problem is on the server-side. There comes an error with Access denied error. Please send this video to your hosting team and ask him to check it. Once they fix the access issue, the issue will be resolved.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Is there something i can do via cpanel for this issue?
Hi teodorbicka.,
No the hosting team has to fix the access denied error. We cannot fix it from cpanel details.
I resolved the issue with web hosting support. Thank you for addressing the issue.
Hi teodorbicka.,
Glad that the issue has been resolved.
Hope you will rate us now. Thanks in advance.
Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Five stars Did that!
Hi.,
We are glad you love our theme and that it suits your needs! Thank you very much for taking the time to review our theme and share this inspiring feedback with us!
Best regards!
DesignThemes Support.
Hello, I have purchased this theme. Am facing an issue in mobile sub navigation. Once sub navigation is opened it opens again on click of minus sign. How can it be solved?
Hi.,
Can you please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
Please send your request to us directly at this emailsupport@wedesignthemes.com
Thank you, we look forward to helping you!
Hello team
Icon Box shortcodes, how to add a URL into the shortcode for the “Click here” button?
[dt_sc_button title=”En savoir plus” style=”rounded-border” animation=”fadeIn” textcolor=”#86898b” textsize=”18”]
I’ve tried url=”#” and link=”#” but those dont work.
Hi.,
Please refer : http://recordit.co/ixekVIanwk
Hello, I recently updated our site using this theme and it is now causing the menu and header slider to go underneath the other content on the page. This has happened before and you guys had to fix it. Please let me know if you can help me get this fixed or if you can tell me how this needs to be done. Thanks.
We actually isolated to the Slider Revolution plugin that is causing an issue with the theme. When editing the homepage in WPBakery, in the Slider options at the bottom, it does not allow me to Activate the Slider anymore. Each time I switch it to yes and select my slider and save, it switches back to “No” and it does not activate the slider for the header. Is there a way to fix this? What could be causing this section to not allow me to activate the slider? All plugins have been updated along with the theme as well.
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hello again, we are having the same issue again after we updated the theme and plugins. The menu is not selectable and it is going underneath some of the elements on the page. Can you fix this issue again or at least show me what was done so that I can do it when we do updates on the site. We also updated Revolution Slider and it cause the header navigation not to show at all. We then restored it and did not update the Rev Slider and now the navigation shows up but we cannot click on the links. Please let me know what needs to be done. Thanks.
Hi..
Please help us have a better understanding of it by getting back with any screenshot like references and also issues and along with your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Note : It seems that your support has expired., Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Please refer : https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Thank you, I sent the message using the form. Since this is an issue you once fixed and didn’t technically fix it for all of your updates, I shouldn’t have to purchase another support license. This should have been fixed the last time we contacted you about this issue.
Hi Kevin.,
Sorry for the inconvenience happened. Now we have updated the css code in your Customizer > Additional Css section. Please have a look at this screenshot https://prnt.sc/22x6y0h Hereafter in updates, you will not get that issue. In case if you get that issue, please check if that piece of css code is in the Additional Css section.
Thank you so much for your help. The problem is fixed and I really appreciate your quick turnaround and response to my emails. It is a pleasure to work with your team. Thanks.
Hi.,
Thank you for the appreciation. Hope your issues are solved.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Hi, after importing the demo content, the following error appears on the “Home II” page:
Fatal error: Uncaught Error: Call to undefined function tribe_get_events() in /home/mh3cgimn/public_html/examinar/wp-content/plugins/designthemes-core-features/shortcodes/shortcodes.php:3935 Stack trace: #0 /home/mh3cgimn/public_html/examinar/wp-includes/shortcodes.php(343): DTCoreShortcodesDefination->dt_sc_events_list(Array, ’’, ‘dt_sc_events_li…’) #1 [internal function]: do_shortcode_tag(Array) #2 /home/mh3cgimn/public_html/examinar/wp-includes/shortcodes.php(218): preg_replace_callback(’/\\[(\\[?)(dt_sc_…’, ‘do_shortcode_ta…’, ‘[dt_sc_events_l…’) #3 /home/mh3cgimn/public_html/examinar/wp-content/plugins/js_composer/include/helpers/helpers.php(240): do_shortcode(‘[dt_sc_events_l…’) #4 /home/mh3cgimn/public_html/examinar/wp-content/plugins/designthemes-core-features/visual-composer/vc_templates/vc_column.php(105): wpb_js_remove_wpautop(‘[dt_sc_events_l…’) #5 /home/mh3cgimn/public_html/examinar/wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(271): require(’/home/mh3c in /home/mh3cgimn/public_html/examinar/wp-content/plugins/designthemes-core-features/shortcodes/shortcodes.php on line 3935
https://crescitadigitale.com/examinar/home-ii/Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Credentials sent. Thx!
Hi.,
We replied to your mail ID. Please check it out.
Regards., DesignThemes Support.
Hello! Have you plan to release a version of the template compatible with Wordpress 5.7? Thank you in advance for the answer
Hi.,
Finance is a WordPress theme so yes, it is definitely compatible with WordPress upto the latest version of WordPress.
Hi, wondering how to change the logo size for mobile view. in mobile view, my logo always being cut. No matter, how many times I have changed the logo size. Please advice.. thanks
Hi.,
Get into Admin Panel > Appearance > Customize > Additional CSS > Pasted the below css code inside the text area > Save All.
@media only screen and (max-width: 767px) { #logo img { width: 150px !important;} }
you can change the width value as per you need.
Note: If you still have any issues, kindly send us your WordPress admin login credentials. So that, we can check and have a clear look from our end. Then we’ll help you get rid of it.
Regards., DesignThemes Support.
Hi support, thank you, this works! However, I tried to disable and enable the loader animation. However, now the loader animation does not appear. Please help what to do, as I tried to change the loader animation and it does not appear. Please advice.. thanks
Hi support, one more questions. How to change the header tagline into logo and phone number for header style 5 ? Thank you
Hi.,
1) Get into Admin Panel > Appearance > Finance Options > General > Loader Animation > NO > Save All.
Refer the screenshot: http://prntscr.com/e33jug
2) Get into Admin panel > Appearance > Finance Option > Layout > Header > Others > Enable Top Bar > Edit code you place here will appear above header of your site.
I’m trying to sign up for you support system but it tells me my password is wrong, so I reset it…and it still tells me the password is wrong. It’s a little difficult to ask for support if I cant even login
Hi.,
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Error: not found in the content list on dttheme pages. I am getting an error like this. Also, I cannot use Finance Options, no settings can be corrected.
Hi..,
Please check whether you are using our updated version. If not, Please update our theme and check it out.
Kindly refer this link for how to update the theme
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/Regards., DesignThemes Support.
I am using the current version, but still the settings section does not allow the fix.
Hi.,
Go to Dashboard / Appearance / Install Plugins / Update all plugins and check it once again.
If not success, Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
my issue still has not been solved yet if possible pls let me kno abt tmrw when you guys can fix it
Hi.,
We are available now or Can you please send your “issues with some screenshots/videos” and valid WordPress & FTP login details to support@wedesignthemes.com We will fix it ASAP.
Regards., DesignThemes Support.
we need to organise time first cant be available 24*7 so let me know if u available3pm IST on thursday thanks
Hi.,
We Love to Deliver Useful and Easy to Customize WordPress Themes for Our Clients…
Monday to Friday : 9.00 A.M. to 6.00 P.M.(IST) UTC/GMT +05:30
We aim to answer all questions within 24 hours. In some cases the waiting time can be extended to 48 hours.
do u guys have any contact number otherwise how this support going to work
We are OFF for the weekends. We will get back to you on Monday IST ( 10am – 6pm)
