55 comments found.
Hi, i just download and nice but when i open documentation (local files) i got blank page. Is there another page to see documentation?
Hi,
Sorry, Please read more the documentation here: https://oceanthemes.net/documentation/insight/
Thank you!
nice theme. Can it will be applicable on uaetaxadviser
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
When I activate the Redux Plugin the whole wordpress site goes down.
is there a work around for this. I really need to change the logo at the top that says Insight Financial Advisor
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
For some reason the Redux plugin does not work with the theme. If I activate the plugin everything messes up and the site wont load.
Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/
Thanks.
Hi Team, I have a weird issue on Financial Advisor – Business WordPress Theme – Insight.
When viewing the website on a mobile device the hamburger or three-dot menu will not expand. The hamburger icon is being displayed but nothing happens when I click on it.
This issue only occurs in the mobile view and only the first time the page is loaded. Once the page is reloaded (for example by clicking on the home button) the menu is expanding normally.
I have tried this on several devices (iPhone, iPad, small browser window, android phone) and it persists across the board.
Any hints are appreciated! Thanks
MTK
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Is there a manual of this Theme?
Hi,
Sorry, I don’t understand your question, please explain more.
Thank you!
Other theme providers have manuals or “How to” for each part of their theme. How to setup things or change layouts, etc. Do you have one for this theme?
Well, well, well
Sorry, the documentation included in the theme package, please download “Full files & documentation” and find documentation.
Hi, I bought the Insight template from you last February, now I updated Wordpress to V5.6 and the mobile Menu isn’t working anymore.
The Problem seems to be the jQuery update which comes with WP V5.6. You used Bootstrap in Version 3 for the navigation menu. I think this version of bootstrap isn’t working with the updated jQuery Version in WP V5.6.
When du you update the template?
My URL: https://sandbox.diembsgmbh.de
Thanks in advance! Jannis
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, in the regular license are future updates included. I don’t think I have to buy another support code for this necessary bugfix. When can you provide an update for the theme? Thank you. Jannis
Hi, sorry for the late reply.
We’ll fix and update this problem soon.
Now WP 5.6 doesn’t support JS Bootstrap 3.
Please wait… Thanks.
Hi, when will the solution be ready? I think donwyllie one ticket above had the same problem. I read in the ticket #2641229 you fixed his bug already. Thanks!
Hi,
Please upload replace with this file: https://www.dropbox.com/s/mhiibujd3z68r81/bootstrap.min.js?dl=0
Path: wp-content/themes/insight/js/
Thank you
Hi, thank you very much for the solution. It seems to work pretty well.
Great work, Thanks
Hello, 2 questions. Website is https://hortongroupinc.com
I am having recent problems with the mobile version of the app. The menu in the upper right corner no longer works at all. Also the additional text in the Revolution slider is not displaying. You can compare against the non-mobile version which is working fine.
Second question. I have used the Services feature differently than it normally is used, but when accessing the pages under the categories, it shows a bread crumb path that included the original Services landing page. Is there a way to remove that from displaying the bread crumb trail entirely? I want to force navigation through the menus on top.
Thanks in advance for your help!
Don Wyllie donwyllie@sbcglobal.netHi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi there… is this theme still being ACTIVELY supported/updated?
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
İnsight menu is getting inactive?
Hi,
Please don’t worry. We’ll support for you.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
Hi there!
When I bought this theme a few weeks ago there was an option to pay for install. But now I can’t find that option! It was like an extra $60. Could you please help me with the WordPress install???
Thanks! Cate
Hello,
We’ll install for you.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Hello! I am really enjoying the “Insights” theme I purchased, but I have a few questions:
1. How do I remove the breadcrumbs “tabs” from my pages. I can provide a screenshot of what I am talking about if necessary, but on each of my pages there are “tabs” that appear just below the header banner.
2. How do I change the color of the font on specific pages. For example how do I change the font color on my “Insights & News” page (I’m using the basic blog template)?
3. On my “FAQs” and my “Contact” page there is white space above and below my middle section that is a dark blue and grey. I can’t figure out where that white background is coming from, but I would like to make it go away if possible.
4. On my “Contact” form, how do I change the font color for the text of the form?
Thank you in advance for your assistance!
Ashton
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Is this theme compatible with Mailchimp? Would I have the capability of adding videos hosted on Vimeo to this theme?
Hi,
1, Our Insight theme compatible with Mailchimp WP plugin: https://wordpress.org/plugins/mailchimp-for-wp/
2, Yes, you can adding videos hosted on Vimeo to this theme.
Thank you
bundled revolution slider not loaded ..when we download the plugin, and add it at the site it shows NO FILE
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
I have purchased from envato- insight theme today …the slider revolution do do not work …...i have deleted again and uploaded from the bundled download plugin..still it shows slider revolution missing
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
My bundled slider revolution is not working ..kindly support
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Hi There, even after installing the wordpress installable file it is giving the same error. Earlier by mistake I bought HTML file. It didn’t work, then again I bought Wordpress file still no luck. Please help me. I’m in real trouble and and seek an immediate help.
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Hi guys, My OT portfolio filter, how do I select only specific categories?
Hello,
Are you buying the theme?
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hi, I have the theme already. Just been trying to filter specific categories, dont know if its possible? Yes or no? Is there a thread you can direct me to?
But the Insight theme not support “OT portfolio filter” element, Thanks
Wondering when/if an update will come that makes this theme compatible with Wordpress 5+
Hi, we checked and not see any issue. You can update WP 5.0 now. If there is any issue, please tell us. Thanks.
The issue with the theme is an out-of-date WPBakery plugin. Will there be a theme update that updates the plugin? Thanks.
Hi, you can update WPBakery plugin now: http://oceanthemes.net/docs/2016/09/19/2-how-do-i-update-included-plugins/
Hi there, I’m trying to simply add a button under each staff member on the our team page that links to their bio. In other words, each staff member will have a button that will go directly to their profile page, instead of just relying on clicking on their photo (https://imgur.com/a/p0HJZ3o).
I can’t seem to find where to place that code. Any help would be greatly appreciated.
Thank you!
Sorry – I submitted a ticket to https://oceanthemes.ticksy.com/
We’ll check and support for you as soon as possible, Thanks