177 comments found.
the logo update dont work
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
hi, i have a problem, this its my site: https://cutt.ly/nNkDnKF but not work in mobile version
Hello,
I did not find the problem on your site. Can you send me screenshot?
Thanks
Hi, Why the button UPDATE is greyed out and therefore inaccessible ?
Hello,
Can you send me a screenshot of the problem?
Thanks
yes look : https://prnt.sc/f1rLfaMDq_dw
And why icons don’t working ? Look : https://prnt.sc/nyJTezcFG-ah
1. Auto-update feature is under development and will be updated in the future.
2. Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Sorry my code have expired, how to update my theme please ?
1. Update theme using Envato WordPress Toolkit.
2. You can update manual theme:
- If you have any troubles while using auto update ( such as permissions issue ) , and you want to update manually the theme via FTP or Cpanel.
- You download latest version of the theme on ThemeForest download page, and you rename the folder contain the old theme, then create a new folder and insert the latest theme into it.
Ok thanks. Now i have this message : Please visit settings to activate your WPBakery Page Builder
You don’t need to activate the plugin to still use the theme’s features.
ok. And Since the update, the “address” icon is no longer displayed, how to solve?
Look : https://prnt.sc/R1mGT1XOmjh6
I have another problem with maps (maybe javascript), look : https://prnt.sc/4qdEH20Voec-
I need to check your site. Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello, I cannot issue a ticket. The site in question is: www.capitalcroissance.net
You need to renew your support plan on ThemeForest to be able to create ticket. Thanks
NO. Problem is update, i’m sorry
Can you make a commercial gesture?
I don’t understand.
can i have a discount on support ?
I can’t give a discount, you need to contact ThemeForest. Thanks
Anyone know why the li dropdown class prevents hyperlinks for the top li?
Hello,
Can you send me the screenshot or the link of the problem?
Thanks
Sorry, meant to comment this on the html version.
Thanks
Hi,
pre-sales question: I see that theme is compatible with Elementor. Can I import the whole demo content and edit it with Elementor only?
Regards
Greg
Hello,
The theme only work with WPBakery.
Thanks
Hi I am unable to import demo data . please help me
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
It says that Finano comes with the WP Bakery plugin and the updated versions of the Finano theme show in the log that WP Bakery is updated but I check the version and it’s not updated. Then i look in the plugin files of the downloaded theme and it’s not in there. Where is it? Or why isn’t it being updated. I tried to go through your regular support but I realize I’m passed the 6 months. I don’t need your support with an item that is supposed to come with an updated version of WP Bakery. Because it’s not updating, when I try to edit things using the WP Bakery, other parts of my website disappears. Please let me know why the plugin is not updating.
Is this the way the Redux is updated as well? I am getting this error in WP: Your panel has bundled copies of Redux Framework template files that are outdated! Please update them now as functionality issues could arise.
You need to update the theme with the latest version. Thanks
hello, i cant find my theme in my downloads dashboard…. help pls
Hello,
I see that you have not purchased the theme.
Thanks
Every time I click “Update” after editing a page, I get sent to a 404 page and my edits never go through.
How can this be fixed?
I did a fresh install of WordPress and get the same error.
I can edit the logo, menu, and slider. Everything under the slider sends me to a 404 page when I click “Update” after an edit.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
The mobile version has been broken for a while. My users are having to scroll the the left or right to see the entire page, any update for mobile?
Hello,
Can you send me the screenshot or the link of the problem?
Thanks
The logo is not changing even after changing it under customization and under logo options in the theme options
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi, I don’t have wp bakery page builder in the services section, only the code – http://productdt.eu/service/business-insurance/ I can’t turn it on in the setting. Could you help me with that? Regards
Hello,
You can find option for the problem here. Please see screenshot: https://prnt.sc/10tjhbg
Thanks!
Ok, thank you so much!
Is there another way for me to get support because I am waiting over 3-4 for a reply and my question does not fully get answer.
I get a reply a day ( not fully answering my question), even though I will respond back an hour after I get a response and then I still wait another full 24-42 hours for another reply.
I have been going back and fourth like this for days now
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
I need the file to update WPBakery again. It’s not updating when I go to update wordpress plugins.
When I installed theme all the pages are automatically added to the header and all side pages.
Did I do this incorrectly? Usually it allows you the option to add the pages you’d like.
How do I add the pages I need to my header? because when I created my own menu the other menu with all the pages just appears underneath it.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
I updated my question here https://casethemes.ticksy.com and its been 2 days that I’ve been waiting for a response?
Hello,
I will check the ticket now.
Thanks
It’s been 3 days. Horrible service.Envato customer service is so prompt and responds back in a working day. It’s going on to 4 days now!!!!!
I want a refund since no-one is helping resolve my issue.
What is your ticket ID? I have not seen any tickets that go unanswered.
Didn’t see your answer: https://prnt.sc/zsxahw
How do I contact support without making it public comment? I am having issue with the slider on mobile right from clean demo.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Also, if I want to add in a client log-in option. Is that possible?
Hello,
This function is not available on theme.
Thanks
Hi,
I am thinking about purchasing this theme but wanted to confirm if I would be able to add in a finance calculator to it?
Hello,
You can install plugins that support this function.
Thanks
I am still having same issue with the slider on mobile showing wrong, I tested both in mobile view (demo import clean) and in all screen auto and both are not showing correctly. Any ideas how to fix it?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Finano theme https://demo.casethemes.net/finano/home-4/ any change to slider rev looks good on the slider rev but broken on mobile. I am very familiar with slider rev but never saw this before.
http://redev.webassets.ca/How can this be fixed?
