33 comments found.
Has there been any update on the ability to disable the ai support bot on the backend? It’s really annoying and always in the way!
Thank you. But I do not have the child theme installed, therefore I presume I would just need to add this to the parent theme’s functions php file?
Hi, that needs to be added in the child theme, otherwise, it will be overwritten on theme update. You can install the child theme in Theme Options – System – Install Child Theme.
Hello. I have a question. Does this theme work same as Vault? Meaning, same functions and Options but just different demos?
Hello, you are absolutely correct. All the themes have the same set of functionalities, and the difference is the demo layouts.
Can I make a help center like the one you have with this theme?
Hello, unfortunately, not. Our help center was custom built.
i still have support left and i bought this in may but whenever i am transfering it to another domain its says its blocked and contact support
Hi, this happens when you transfer your website five times. Please share your website URL and we’ll reset the transfer limit.
It looks like you already asked for a transfer reset before. Please keep in mind that the reset limit was set in place so you can transfer between staging and live multiple times. In your case, it seems you are illegally using the theme on 7 different websites, which is against the Envato rules. In order to continue using the theme, you need to purchase 6 additional licenses. Thank you for understanding.
I want to add ecommerce features to my theme but it conflicting each other. Pls how can I resolve this or add ecommerce features to it.
Hello, we already answered your ticket #3891.
Hi, I would want to buy this Theme but I did want to inquire if the Theme supports multiple pages. When I click the menus – Overview, Features, Integration on each demo, it ONLY works as a One-page website by staying on only the front page.
I want to know if I can make all the menus multi-page such that users can be routed to another page when clicked.
Hello, yes, the theme supports multiple pages. While the demos use one-page link, there is also a set of inner pages, plus 383 (at this moment) other inner pages available in Template Library (https://library.uicore.co/) which you can use to create the multi-page website you’re looking for.
Installation is stuck on 3/3 Element Pack. I opened the plugins page in a separate tab while installation was running and saw this message: “Sorry, Element Pack is not activated! License quota has been over, you can not add more domain with this license key”. I just purchased this template about 5 minutes ago. What is your suggestion? Thank you.
Hello, just to go Theme Options and Save. If that doesn’t fix the issue, please set up temporary admin access at https://support.uicore.co/ and we’ll check.
Good work. I’m under the impression that all your themes are interchangeable. Meaning, various sections from each theme can be extracted to build a single website. Is this true? I want to combine sections of this theme finflow theme with sections from your oldest themes Level and Brisk. Is this possible and how is it done? This is a presale question. Thank you.
Hi, that’s correct, you can use any of the theme without losing your content or settings. However, after installing the new theme, you will need to go to Theme Options – System – Refresh UiCore Data, in order to fetch the new demos list.
Thank you for your response. I am however new to your themes so I had to submit a support request. Thank you.
That’s all right, we are always here to help. Your ticket was answered.
Hi, great theme. Do i get the Figma or photoshop source files for the images/illustrations used in the theme so that i can customize, after purchase?
Hello, yes, and we already sent you the files over email.
Hello everyone, we are currently experiencing issues with SiteGround so all our websites are down. We are working with them to get it fixed. Thank you for understanding.
The problem has been resolved, and all services are now up and running.
is there any way to import the theme landing page as a demonstration or only the templates presented?
Hi, that one is not included in the demo import, but we can send you the import files. Just ask for it in a new ticket here: https://support.uicore.co/
I have issue when i import the Financial Planning demo and i got Errors occurred during import. See Error Log. and there is a big json that i can not understand
Hello, please set up temporary admin access at https://support.uicore.co/ and our team will assist you. Thank you!
hello, plugin issue, crashed my word-press now i cannot get menu bar plugin, i just bought is why so many issues ? Can u help solve issue.. openinvestment.co.uk is the link.
Hello, please open a support ticket at https://support.uicore.co/ and our team will assist you.
Hi, when I open on mobile, the layout is broken for 2 seconds
https://finflow.uicore.co/financial-planning/Hello,
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced.
Can you please send a recording with your screen to our support team at support@uicore.co with more details about your device and browser so we can investigate further?
Thank you!
And is it possible to incorporate certain pages from one of the other demo templates?
Sure, you can import as many demos as needed and use them as inner pages.
Thank you!
How do I access the “online banking” template for users who login to their account? I would like to be able to tweak it and use it’s UI for my potential Credit unions online banking. Thank you!
Hi, please keep in mind this is a template for the front-end, not for the admin area. If you need to show a different homepage for the logged in users, please follow this guide: https://support.buddyboss.com/support/solutions/articles/72000517512-set-a-different-homepage-for-logged-in-and-logged-out-users
I am unable to find the pre-built template parts of the “online banking” for logged in front-end users. Do you offer this? Thank you!
Hello, the only templates available are the ones in our demo previews. Unfortunately, there are no separate templates for logged in users.
I found a small bug. When the pop up is closed, two browser scrollbars appear on the right. It is fixed only by reloading the page.
The function (Disable Page Scroll – Presents page frame scrolling in background) does not work correctly.
Hi, we couldn’t replicate this on our end, so can you please share your website URL at https://support.uicore.co/ for our team to check? Thanks
Are there any inner pages? I cant see many?
Hi, yes, there’s a set of inner pages which can be seen by navigating the top menu (Pages). Here’s an example: https://finflow.uicore.co/pages/about-us/
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