97 comments found.
Hi
currently, theme is facing loading issues. When we are trying to edit the page in elementor then left sidebar is showing loader and not allowing us to edit/save anything. Please let us know your input.
hi, I have install the theme, when i import demo i am getting this error [ERROR] Failed to import “favicon” (Media) [ERROR] Failed to import “sample” (Media) [ERROR] Failed to import “logo” (Media) [ERROR] Failed to import “Group 5” (Media) [ERROR] Failed to import “Group 6” (Media) [ERROR] Failed to import “icon-map” (Media) [ERROR] Failed to import “cropped-shape-9.png” (Media) can you help me please
Hello, some time or occure to server time out.can you check your max execution time is 300s. Also check your home is ok. If not ok. Reset wp and again import Thank you
Max execution time is ok, also home is ok, but iam getting [ERROR] Failed to import “favicon” (Media) [ERROR] Failed to import “sample” (Media) [ERROR] Failed to import “logo” (Media) [ERROR] Failed to import “Group 5” (Media) [ERROR] Failed to import “Group 6” (Media) [ERROR] Failed to import “icon-map” (Media) [ERROR] Failed to import “cropped-shape-9.png” (Media)
Hi, you can ignore this error. The errors should not cause any issue they are garbage error in our site. You should be fine to start editing your site. Thank you
suddenly my sticky header is gone in the site. Is the last version compatible with the latest WP update?
Hi,
I’m sorry to hear that you’re experiencing issues with the sticky header. We strive to ensure compatibility with the latest WordPress updates, and our team is always working diligently to provide the best user experience. Please rest assured that we will look into this matter promptly and provide any necessary updates to address the problem. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Thank you, SmartDataSoft Team
Urgently please look into the below ticket id regarding Pre Loader issue. I was planned to show the demo preview today.
Ticket Track ID : TAA666C99-005-OXN
I have activated theme with envato but in my dashboard showing Licence Not Activated.
Hi,
You can ignore this message this is coming from the cache and eventually it will go away.
Thank you, SmartDataSoft Team
does the theme supports rtl?
Sorry no
Many things are not working on the site
1. Progress bar is not functioning properly 2. Contact page form edges are different as compared to the demo site 3. The footer is not global. It is different for homepage and different for inner pages
Hello, Please open ticket in support system from any help. Did you set the footer from theme admin panel. For home page the page meta manage the footer. which you need to set from page edit , page meta option Thank you
Hi, we have followed exactly the same steps however the output is different for the hompage and the inner page. We have already raised a ticket for the footer and few other things too…. We want to launch the website today, can you help please?
Hi, any update on my request. Have replied with screenshots on the ticket support chat. Are you looking into it?
Hi support, already 3 days but still no reply my ticket. Please update as we urgent to complete the site. Thanks.
I am sorry to know your issues. Please provide the ticket url I will check. Yesterday was our govt holiday . Today our team will answer you. Thank you
Ticket Track IDT68E043E5-001-VYF. Thanks for your assist.
I’m facing the issue of a white screen to apply the demo import please install the demo import for my staging website. I also submitted the ticket to import for my staging website. The ticket number is T258CIE5C-001-CBD and still, my issue is not resolved. Please reply ASAP.
Hi,
We have already replied you in the first hour of our office time please check your ticket.
Thank you, SmartDataSoft Team
Hi,
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
i can not change footer on wiget was going on ?????
Hi,
Please follow our documentation of that https://smartdatasoft.com/docs/fionca-business-and-finance-wordpress-theme/fionca-theme-options/footer-option/
Thank you, SmartDataSoft Team
i have but noting seems to be working, i want to change all these stuff below on the footer
Fionca a trusted name for providing assistants. who are loyal to their industry, trained and professional.
838 Andy Street, Madison, NJ 08003 Email: support@my-domain.com Support 0100-5200-369 Useful Links About Us Our Team Our Projectss Latest News Our Pricing Contact Us What We Do Financial Advice Planning Strategies Taxation Planning Investment Trading Wealth Marketing Our Services Stats Element Newslette Get in your inbox the latest News
YOUR NAME EMAIL ADDRESS SUBSCRIBE © 2022 Charissa – Company & All rights reserved.
i need response on this ?
Hi,
Please follow this link for that https://smartdatasoft.com/docs/fionca-business-and-finance-wordpress-theme/fionca-theme-options/elementor-widget-for-footer/
Thank you, SmartDataSoft Team
Good evening sir, please i bought this theme last year but my i moved my hosting/domain without backing up the previous installation. I installed a fresh wordpress on my new host but the theme is refusing to activate, i guess it’s because it has already been registered on your server, can you please kindly de-register my previous record so i can reactivate it on my new host. The website name is http://apexchambersglobal.com Licensed: Gian Tech Consulting Limited Purchase Date: 2021-02-18 07
Thank you for your assistance.
Hi
We have released our latest theme with a new license system, Please update our latest theme.
In the latest system, you can control the licenses and the activated sites with the Envato API.
Follow the below documentation to do that,
https://smartdatasoft.com/docs/gen-docs/new-license-system-in-theme/
Please use the same email that you used to buy the theme to activate the license
Thank you, SmartDataSoft Team
Good morning I am still waiting on feedback for ticket T8AE5E257-003-V0J
Hi
TSorry for the late reply we are working on your site we will give you feedback on your ticket as soon as we are done by today.
Thank you, SmartDataSoft Team
much appreciated thanks
hi i am not able to pay and purchase can you help me out
Payment gateway managed by envato you can contact with theme. Thank you
Hi team, actually i have problem with my bread-crumbs, its color is black but i see in the demo that its white, but in my case it is black….i can change the styles….could you tell me how to change that color please…. thanks.
Note: i have tried to change style in the css of the thema and in the css aditional but it did not work.
Hi
Please add the li tag in all the field of the HTML of the breadcrumb in the Breadcrumb NAVXT
Then the issue will be fixed. https://paste.pics/GQXWY
Thank you, SmartDataSoft Team
Hello, I just purchased Fionca theme. I visited the documentation link but no article is being displayed!
Sorry for it. It was correct today morning
ok thank you!
Hi, I have tickets i logged almost over a month ago but no response, im stilll having issues with my license
Hi
We have replied your ticket the day you opened the ticket. Would you please check the support system or your email.
Thank you, SmartDataSoft Team
Hi the ticket is still open Ticket Track IDT8AE5E257-002-NEA
Sorry i just saw the status was the one not updated but saw the details when i opened it
Please just deactivate the menu on the other site mentioned in the ticket because its failing too when i try the method mentioned
Very difficult to change the theme items in Elementor, specifically the purple backgrounds. I cant find where to change colors when hover over a link in text editor, I cant find where to update the headers.. Very complicated.
Hi
You need to change the color from the theme options https://prnt.sc/KdFuQ0C_H7g8
or in some case you can change the color from the theme options https://prnt.sc/rhuVaKHULuj0 or you need to use custom CSS to change the color
Thank you, SmartDataSoft Team
Hello. I don’t know. But my Website is broken. Template update and Wordpress Re-Installation not work.
Fatal error: require_once(): Failed opening required ’/homepages/30/d863316663/htdocs/clickandbuilds/EmakTrade/wp-content/themes/fionca/framework//dashboard/class-dashboard.php’ (include_path=’.:/usr/lib/php7.4’) in /homepages/30/d863316663/htdocs/clickandbuilds/EmakTrade/wp-content/themes/fionca/functions.php on line 22
What happend ? Thank you
Please upload the new theme and try again, try to clear your cache. Did you remove any file from theme ? Or your hosting any permission chnaged?
ok now i can edit the admin panel, but if i want to acticate the theme. something went wrong…
Can you help me, i cannot activate the theme .
Please wait till we release a update our team in vacation till Friday due to our biggest festival Thank you
any update ?
Hi,
Please try again to activate your license by following below link https://smartdatasoft.com/docs/gen-docs/new-license-system-in-theme/how-to-activate-your-license/If you can’t activate then open support ticket Click Here To Create Support Ticket on SmartDataSoft
Thank You
Warning: Undefined variable $image_html in /homepages/30/d863316663/htdocs/clickandbuilds/EmakTrade/wp-content/plugins/fionca-core/includes/Elementor/Widgets/Fionca_Information.php on line 450
Hi
We have solved this issue and We have release Fionca Core plugin version 2.3 Please update Fionca Core plugin.
Thank You
Error on Upgrade I got this Error:
Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Please update latest version deactivate licence and again activated .may be your token related to domain is not match Thank you
Now I can’t re-activate the code it said “This licence active in Another Site”
How to check which site is using the code? I use it on demo and live.
Please use our new version upload the theme, then new licence system helps you to manage licence from your account Thank you
I got this error, when I click the license at the bottom : https://prnt.sc/P-mxwMmERdkb
Sorry for it. Please wait till next week. Our team I’m vacation. We will investigate at next Friday when our office open after our biggest Muslim festival in our country. Till than please wait. You can send your site access from my profile page mean while Thank you
Ok done I sent login info.
I just want to follow up, Thank you.
Any updates on my issue. Need Answer ASAP. Thank you.
Hi
I removed all the activated license under your username now you just need to activate the license on your site and update the plugin, If you still fail to update please do that steps mentioned before again.
Thank you, SmartDataSoft Team
