Discussion on Fisino - Fashion WooCommerce WordPress Theme

Discussion on Fisino - Fashion WooCommerce WordPress Theme

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39 comments found.

Hi, where can we find the IP address for our website?

Hi, You can check it here: https://www.whatismyip.com/

Hello, i have some errors with woocommerce, because woocommerce plugin was updated but not the theme FISINO. I try to download the last version in download panel in themeforest.com but its no available. Just have the 1.2.3 version… Can you send the zip with the new version 1.2.4 of FISINO theme please. Its a urgency..

Hi, we have updated to the latest version v1.2.4. Please wait for the notification from ThemeForest.

fisino theme document missing from the downloaded info

Hello, Please contact us via the support system.

Hello, the page doesnt go back to the top during pagination.. please help

Hello, please submit a ticket on our support system. I will guide for you. Thanks.


Whats app sharing an social link is very common in All Template.. How can i Activate this feature

Please check our answer on the support system. Thanks

The select Product dropdown menu in https://support.familab.net, does not work. I cannot submit a ticket

Hello, Please give us your purchase code and admin info via email familabvn@gmail.com. We will check and reply to you asap. Thanks

I bought this theme I have installed to my subdomain and activate it and now I want to use it on my main domain but I cannot manage to Activate it to my new domain. I am trying to create a ticket but the form doesn’t work as well. I have send a email no body answer it. What a disappointing…

Hello, What’s your email? We have not received your email. Please send your problem via email familabvn@gmai.com Or support.familab.net. Our support team will quickly check and help you solve them.

I sent an e-mail to both e-mail addresses, but still no response. My email address is ilkerkabadayi@gmail.com

Hi, Please check your email again https://prnt.sc/q6EmCiXeHhqX Thanks

Hello, I’m having trouble with a plugin that I added to my website. it seems to shift other elements on the page when I add it, or when I click on other elements. There could be a problem with the coding of the theme and I will require some help to figure it out.


Please submit your requests here: https://support.familab.net (login with your Envato account). I will take a look and find solutions for your issue asap.



My dashboard isnt opening


Pls Help

Hello, Please send an email to familabvn@gmail.com or make a ticket on https://support.familab.net/. We will check and reply to you asap. Thanks

I want to remove this effect from checkout label, how i can do that?

From checkout – https://prnt.sc/26x0q9v From cart information – https://prnt.sc/26x0rr7

Hello, Please check our reply on https://support.familab.net/

Getting this please help sent an email already Stack trace: #0 /home/pieceszein/public_html/wp-content/themes/fisino/inc/admin/admin_init.php(12): require_once() #1 /home/pieceszein/public_html/wp-content/themes/fisino/functions.php(44): include_once(’/home/pieceszei…’) #2 /home/pieceszein/public_html/wp-settings.php(555): include(’/home/pieceszei…’) #3 /home/pieceszein/public_html/wp-config.php(65): require_once(’/home/pieceszei…’) #4 /home/pieceszein/public_html/wp-load.php(37): require_once(’/home/pieceszei…’) #5 /home/pieceszein/public_html/wp-admin/admin.php(34): require_once(’/home/pieceszei…’) #6 /home/pieceszein/public_html/wp-admin/customize.php(13): require_once(’/home/pieceszei…’) #7 {main} thrown

An error of type E_ERROR was caused in line 23 of the file /home/pieceszein/public_html/wp-content/themes/fisino/inc/lib/custom-field-types/control-sortable_ext/sortable_ext.php. Error message: Uncaught Error: Class 'Kirki_Control_Base' not found in /home/pieceszein/public_html/wp-content/themes/fisino/inc/lib/custom-field-types/control-sortable_ext/sortable_ext.php:23

Found an older verions of Kirki Customizer Framework reverted and back to normal.

Hello, Your problem is related to the Kirki plugin. You just need to delete, reinstall this plugin and download the latest version of the theme, after that the problem will be solved. https://docs.familab.net/fisino/changelogs/

I am getting below error :

Fatal error: Uncaught Error: Class ‘Kirki_Control_Base’ not found in /home/samar/public_html/wp-content/themes/fisino/inc/lib/custom-field-types/control-sortable_ext/sortable_ext.php:18 Stack trace: #0 /home/samar/public_html/wp-content/themes/fisino/inc/admin/admin_init.php(12): require_once() #1 /home/samar/public_html/wp-content/themes/fisino/functions.php(40): include_once(’/home/samar/pub…’) #2 /home/samar/public_html/wp-settings.php(546): include(’/home/samar/pub…’) #3 /home/samar/public_html/wp-config.php(79): require_once(’/home/samar/pub…’) #4 /home/samar/public_html/wp-load.php(50): require_once(’/home/samar/pub…’) #5 /home/samar/public_html/wp-admin/admin.php(34): require_once(’/home/samar/pub…’) #6 /home/samar/public_html/wp-admin/customize.php(13): require_once(’/home/samar/pub…’) #7 {main} thrown in /home/samar/public_html/wp-content/themes/fisino/inc/lib/custom-field-types/control-sortable_ext/sortable_ext.php on line 18

Please give me your new purchase code via email. I will help you check it again. https://ibb.co/mTGXnNd

I sent you email , please check your email ASAP I am waiting since 5 days

Please did you checked your email , I am still waiting your reply

does it support RTL?

Hello, We have not support RTL yet. However a lot of our customers are using RTL language easily.

Hello, I’m not able to submit a ticket to the support team for help

Hello, Did you purchased our theme? Please submit your requests in here: https://support.familab.net/submit-ticket/ Or send an email for us via: familabvn@gmail.com Our support team will help you check and solve them.

Hi, I’m trying to update the theme from the 1.0.8 version to the newest update (1.1.0) but it seems that I’m unable to update due to plugin or License issues?

Hello, Please submit your requests in here: https://support.familab.net/submit-ticket/ Our support team will help you check and solve them.

Hello. I followed the guide for translation but didnt work. The text “Cart” and “Your Cart is empty!” can not be translated. thanks

Hello, Please submit your requests in here: https://support.familab.net Our support team will help you check and solve them.

Hello, when adding the demo content I’m getting many of this errors in the logs

errors[]: ERROR!!!!—Remote file is incorrect size:407 VS 269 errors[]: ERROR!!!! https://fisino.familab.net/wp-content/uploads/2021/03/icon_box2-1.svg upload failed

seems like it only happens with svg files but I’m not sure.

how can I fix it?


just discovered the wizard is in a loop, http request says retry 280

confirmes, I skipped “media” and demo works but many svg icons are broken.

Hello, Please submit your issues in here(with admin info): https://support.familab.net Our support team will help you check and solve them. Thanks

i sent a ticket can you answer me ?

Hi, Please check our answer on support system. Thanks.

Hi a few years ago I bought your Ciloe wordpress theme I absolutely need an updated version. How can I do?

Hi, you can contact this author. It is not our product. https://themeforest.net/user/fami_themes

hello i sent you a ticket can you chick it

Yes, Please follow your ticket.


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