Discussion on Fit & Fab - Aerobic, Gym and Fitness WordPress Theme

Discussion on Fit & Fab - Aerobic, Gym and Fitness WordPress Theme

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theemon does not currently provide support for this item.

50 comments found.

Can I pay extra to have you customize the theme?

Hi there, I’ve sent you several messages without any response. My Visual Composer isn’t working anymore. I can’t edit the website and this causes serious problems. Please help me to solve this problem asap. It’s causing serious problems for my business right now.

Repeat of my message above: Hello, I just got a request to renew my support, even though your support is very bad. I sent you a support request at support@theemon.com, on September 8-2018, and again a few days ago, but NO REPLY. You are not fulfilling your commitment to reply in one business day, its been over a month??!! Please respond. Thanks

Still no reply..disappointing…started my correspondence in Sept 8, 2018, no reply despite numerous emails and forum dialogue. I will be asking for full refund of my support fee.

Please note, I just sent a request for a full refund of my support fees via the Envato refund process. However, I would prefer to get support of my problem, but that is not happening. Thanks

Refund accepted, please remove our theme from your website

Hello, I just got a request to renew my support, even though your support is very bad. I sent you a support request at support@theemon.com, on September 8, 2018, but NO REPLY. You are not fulfilling your commitment to reply in one business day, its been over a month??!! Please respond. Thanks

Repeat of my message above: Hello, I just got a request to renew my support, even though your support is very bad. I sent you a support request at support@theemon.com, on September 8-2018, and again a few days ago, but NO REPLY. You are not fulfilling your commitment to reply in one business day, its been over a month??!! Please respond. Thanks

Refund accepted, please remove our theme from your website

I have some issues with the theme.

They are:

1) The shop page displays in the title is with the name of the last product registered in the sistem, and it isn’t with the name “LOJA”. I need to put the name “Loja” there.

2) When I choose some category to filter, the images of the products are small (I do not know why).

3) The store is all in English, I have tried several tutorials and tried in many ways but it does not change the language. Do you know how I can do this? I need to put everything in portuguese.

Please write us at support@theemon.com

Hi I sent an email in July for theme updates in regards to woocommerce templates updates and plugins. Got a response that the update would release end of July and it is middle of Sept. Thanks!

Hello again! I have sent few support related questions, but have not received any response; its been over a week when I sent my first inquiry. Is there another email I should be sending my concerns? Thanks.

Hope u received response.

Yes I did, thanks for replying.

When trying to go through the setup, there is an ajax error when installing the pages. Is there a way I can resolve this?

For any issue you can write us at support@theemon.com

Right after I did an update, with your new theme, my website reset some functions including replacing your logo with my mine, changing the style (even tough I am on the child theme) and removing the theme options function. How do I get the theme options back into my site?

Hello Dear, Your support has been expired please renew & send us message at support@theemon.com

Hello. I just did and sent you my wp credentials. Hopefully you would be able to provide support and fi the theme bugs sooner than later. Thanks

sure. My team will check & update you.

Hello Again Fit FAB, I have not received any reply, one of your messages says Amelia Replied but no email from Amelia. MY original request to you was ONE MONTH AGO on 13 January, but as yet no reply (see message trail above). So basically one month with no support at all…despite paying you for support. Kindly reply.

It’s fixed and working great. To be honest, you guys are a little slow in responding, but you do a good and efficient job to fix and resolve problems with your WordPress theme. Many thanks.

Olá, sou do Brasil, comprei o tema e quando fomos instalar, aparece: O pacote não pôde ser instalado. O tema não possui uma folha de estilos style.css. (por gentileza estamos com tempo estourado para começar a trabalhar na edição do site). Atenciosamente, Samuel Sousa – CEO Kingdom Comunicação

Dear Samuel,

Please unzip downloaded zip file and check it carefully. It should have installable WP theme file.

thanks

Hello Good Afternoon, yesterday i bougth the FITBAB theme, we already installed it, in the local wordpress hostting, but i have a some questions for you. ¿How do i install the demo page? ¿Theme options? Because, i´m goin to the tab Home Layout I select one of the four views and i mark it as an mistake. And the view does not apply, i would appreciate your fast answer. Thank you!

Hi,

You can check important steps in screenshots given below:

- Steps to install demo data:

https://prnt.sc/icalq7 http://prntscr.com/icalxc https://prnt.sc/icam48

I just purchased your theme FITFAB, installed it on my local WordPress hosting, no problems. Question: How do I install the demo pages or import demo data, so I can simply change pictures and text to my requirements. I see no button to activate or install.

i can’t see the pages on theme options >> home layout

i sent you a message but nobody answers.

Many Thanks.

Hi Dear,

Team is checking you issue. We will update you soon.

Thanks

Hello, I have sent 3 requests for help in the last 3 weeks, with details of problem. Your reply finally comes 3 weeks later after I complained and asked for a refund from Envato…you call this support service, for which I paid? Your response asks me to go to a screen shot at: https://prnt.sc/h9pxhy. How do I write to a screenshot? Why cant you contact me via my email address which you have on file? I already sent you details of my problem in 3 emails..what more can I give you and how do I respo0nd to a screenshot reply?

Hello, when I click on the link of your reply to solve my issue ( https://themeforest.net/item/fit-fab-aerobic-gym-and-fitness-wordpress-theme/15092272/comments?page=2&filter=all#comment_18716102) it brings me to this comment page….. telling me you replied. So where is the solution? Thanks.

Hello Again Fit FAB, I have not received any reply, one of your messages says Amelia Replied but no email from Amelia. MY original request to you was ONE MONTH AGO on 13 January, but as yet no reply (see message trail above). So basically one month with no support at all…despite paying you for support. Kindly reply.

We have replied on your email. Please check your inbox and share required details.

The theme doesn’t support the latest version of WooCommerce? Even the theme updates and the 3rd party plugins that come with the theme don’t get updated through the WordPress dashboard?

We replied you on friday. Please check https://prnt.sc/h9pxhy

This screenshot is related to some query from Soin?

Please write us at support@theemon.com for any query.

I need translate the theme to brazilian portuguese, how do i do it?

Please use WPML plugin to translate strings. It;s wordpress std. premium plugin so you will get all instruction in their documentation

Hi. I interested! If I purchase,

1- I want to show multi sports. For example: Football, Basketball and swimming. Can I create a special page for each league of these?

2- If the answer of first question is “Yes”, can I choose each player for the one league and one team of that league? For example: I add Messi as player and then choose “Football” for sport and the choose “Spain” league and final choose “Barcelona” team.

you can use sports, instead of class. and use players, instead of trainers. otherwise, there is no other option to add the sports section.

Slider thumbnails are directing to a different page but the slider “more info” is directing to the correct page, are you able to assist? http://yogacircle.com.au/ Cheers.

Please share problem & admin credentials at support@theemon.com

Hi, once I have purchased this theme are you able to send me the PSD files for this theme?

You have to purchase PSD files from our partner;s portfolio. https://themeforest.net/item/fit-fab-gym-and-fitness-psd-template/13480221

OK thank you. I will do that. Also, am I able to add a video to the homepage banner? in all of the homepage variations?

We are using revolution slider plugin that give this option therefore yes you can :)

I bought the theme and does not turn on the wordpress visual WPBakery composed. while in the previous installation is, how should I do? because the composer and key visual. thank you

HI Dear, Please write your concern to our support team at support@theemon.com.

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