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Hi there, I’ve sent you several messages without any response. My Visual Composer isn’t working anymore. I can’t edit the website and this causes serious problems. Please help me to solve this problem asap. It’s causing serious problems for my business right now.
Repeat of my message above: Hello, I just got a request to renew my support, even though your support is very bad. I sent you a support request at firstname.lastname@example.org, on September 8-2018, and again a few days ago, but NO REPLY. You are not fulfilling your commitment to reply in one business day, its been over a month??!! Please respond. Thanks
Still no reply..disappointing…started my correspondence in Sept 8, 2018, no reply despite numerous emails and forum dialogue. I will be asking for full refund of my support fee.
Please note, I just sent a request for a full refund of my support fees via the Envato refund process. However, I would prefer to get support of my problem, but that is not happening. Thanks
Refund accepted, please remove our theme from your website
Hello, I just got a request to renew my support, even though your support is very bad.
I sent you a support request at email@example.com, on September 8, 2018, but NO REPLY. You are not fulfilling your commitment to reply in one business day, its been over a month??!! Please respond.
Repeat of my message above:
Hello, I just got a request to renew my support, even though your support is very bad. I sent you a support request at firstname.lastname@example.org, on September 8-2018, and again a few days ago, but NO REPLY. You are not fulfilling your commitment to reply in one business day, its been over a month??!! Please respond. Thanks
I have some issues with the theme.
1) The shop page displays in the title is with the name of the last product registered in the sistem, and it isn’t with the name “LOJA”. I need to put the name “Loja” there.
2) When I choose some category to filter, the images of the products are small (I do not know why).
3) The store is all in English, I have tried several tutorials and tried in many ways but it does not change the language. Do you know how I can do this? I need to put everything in portuguese.
Please write us at email@example.com
Hi I sent an email in July for theme updates in regards to woocommerce templates updates and plugins. Got a response that the update would release end of July and it is middle of Sept. Thanks!
Hello again! I have sent few support related questions, but have not received any response; its been over a week when I sent my first inquiry. Is there another email I should be sending my concerns? Thanks.
Hope u received response.
Yes I did, thanks for replying.
When trying to go through the setup, there is an ajax error when installing the pages. Is there a way I can resolve this?
For any issue you can write us at firstname.lastname@example.org
Right after I did an update, with your new theme, my website reset some functions including replacing your logo with my mine, changing the style (even tough I am on the child theme) and removing the theme options function. How do I get the theme options back into my site?
Hello Dear, Your support has been expired please renew & send us message at email@example.com
Hello. I just did and sent you my wp credentials. Hopefully you would be able to provide support and fi the theme bugs sooner than later. Thanks
sure. My team will check & update you.
Hello Again Fit FAB, I have not received any reply, one of your messages says Amelia Replied but no email from Amelia. MY original request to you was ONE MONTH AGO on 13 January, but as yet no reply (see message trail above). So basically one month with no support at all…despite paying you for support. Kindly reply.
It’s fixed and working great. To be honest, you guys are a little slow in responding, but you do a good and efficient job to fix and resolve problems with your WordPress theme. Many thanks.
Olá, sou do Brasil, comprei o tema e quando fomos instalar, aparece: O pacote não pôde ser instalado. O tema não possui uma folha de estilos style.css. (por gentileza estamos com tempo estourado para começar a trabalhar na edição do site). Atenciosamente, Samuel Sousa – CEO Kingdom Comunicação
Please unzip downloaded zip file and check it carefully. It should have installable WP theme file.
Hello Good Afternoon, yesterday i bougth the FITBAB theme, we already installed it, in the local wordpress hostting, but i have a some questions for you.
¿How do i install the demo page?
Because, i´m goin to the tab Home Layout
I select one of the four views and i mark it as an mistake.
And the view does not apply, i would appreciate your fast answer.
You can check important steps in screenshots given below:
- Steps to install demo data:
I just purchased your theme FITFAB, installed it on my local WordPress hosting, no problems. Question: How do I install the demo pages or import demo data, so I can simply change pictures and text to my requirements. I see no button to activate or install.
i can’t see the pages on theme options >> home layout
i sent you a message but nobody answers.
Team is checking you issue. We will update you soon.
Hello, I have sent 3 requests for help in the last 3 weeks, with details of problem. Your reply finally comes 3 weeks later after I complained and asked for a refund from Envato…you call this support service, for which I paid? Your response asks me to go to a screen shot at: https://prnt.sc/h9pxhy.
How do I write to a screenshot? Why cant you contact me via my email address which you have on file?
I already sent you details of my problem in 3 emails..what more can I give you and how do I respo0nd to a screenshot reply?
The problem is that you are doing conversation in multiple threads. Request you to please write all points in a single thread so that all could be assign to same member.
Hello, I have been sending your all my queries at the contact the author button on the support page. Is that correct or wrong? Per the message above to one of your customers, I will try to write to you at: firstname.lastname@example.org and see if that works.
My team is looking on your email & they will respond you on all point in next few hours.
Recently I sent a request for support on 13 January, 2018, to email@example.com, no reply. I also contacted the author on this website for support, no reply. All this despite your promise of reply in one business day. How does support work, how to contact? Thanks.
Hello Support, I’m waiting for your response. My original very detailed request to you was almost 4 weeks ago (see above). All I have got so far is a note: “we are working on it.”
Amelia replied you with solution.
Hello, when I click on the link of your reply to solve my issue ( https://themeforest.net/item/fit-fab-aerobic-gym-and-fitness-wordpress-theme/15092272/comments?page=2&filter=all#comment_18716102) it brings me to this comment page….. telling me you replied. So where is the solution?
We have replied on your email. Please check your inbox and share required details.
The theme doesn’t support the latest version of WooCommerce? Even the theme updates and the 3rd party plugins that come with the theme don’t get updated through the WordPress dashboard?
Also, what is the fastest way to reach your support? I’ve been trying to get in touch but I never get a reply on time?
We replied you on friday. Please check https://prnt.sc/h9pxhy
This screenshot is related to some query from Soin?
Please write us at firstname.lastname@example.org for any query.
I need translate the theme to brazilian portuguese, how do i do it?
Please use WPML plugin to translate strings. It;s wordpress std. premium plugin so you will get all instruction in their documentation
Hi. I interested! If I purchase,
1- I want to show multi sports. For example: Football, Basketball and swimming. Can I create a special page for each league of these?
2- If the answer of first question is “Yes”, can I choose each player for the one league and one team of that league? For example: I add Messi as player and then choose “Football” for sport and the choose “Spain” league and final choose “Barcelona” team.
you can use sports, instead of class. and use players, instead of trainers. otherwise, there is no other option to add the sports section.
Slider thumbnails are directing to a different page but the slider “more info” is directing to the correct page, are you able to assist? http://yogacircle.com.au/ Cheers.
Please share problem & admin credentials at email@example.com
Hi, once I have purchased this theme are you able to send me the PSD files for this theme?
You have to purchase PSD files from our partner;s portfolio. https://themeforest.net/item/fit-fab-gym-and-fitness-psd-template/13480221
OK thank you. I will do that. Also, am I able to add a video to the homepage banner? in all of the homepage variations?
We are using revolution slider plugin that give this option therefore yes you can
I bought the theme and does not turn on the wordpress visual WPBakery composed. while in the previous installation is, how should I do? because the composer and key visual. thank you
HI Dear, Please write your concern to our support team at firstname.lastname@example.org.
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