Hi there,

The theme will be updated and when it comes to Woo, you will get this message though: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002243857-What-To-Do-If-You-Get-The-Outdated-Files-WooCommerce-Message but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.

For the Widgets you can try to use Classic widgets plugin until the update is released, since the new block based widgets require more resources.

Thank you for your patience.

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Hello,

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.

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Hello,

You can hide this with some custom CSS code. Paste it under Appearance > Customize > Additional CSS:

.mkdf-hotel-room-reservation-holder .mkdf-hotel-room-reservation 
.mkdf-input-email {
    display: none;
}

If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Could you please provide us with your request ID? Thanks

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Hi there,

We do see that your request has been responded to so please continue the conversation with our support team so they can help.

Thank you for your patience.

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I have responded to the ticket two days ago but no response from you yet

Hi there,

We do see that your request was responded to so if you need any further assistance please continue the conversation with our support team, Thank you for your patiance.

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Hi there,

Thanks for writing in! The sidebar ono the Room single cannot be removed from our theme options. You could always try to remove it with custom CSS.

We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hello,

Unfortunately, integration with 3rd party booking systems is not a feature of the theme. The FiveStar booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose.

You can enable registration form on “My Account” page in WooCommerce > Settings > Accounts&Privacy (please see screenshot).

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

Thank you for taking interest in our theme!

We don’t have any active campaigns at the moment. Sorry about that. You can always subscribe to our newsletter to receive notifications about the latest news and discounts.

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Hello,

Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.

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Hi there,

Thanks for writing in! If you do already have a request open our support team will answer as soon as possible.

Thank you for your patience.

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Hi, So I want to request a refund. It seem that theres no way to do this. And the support in the platform don’t responde at my messages.

Hi there,

We are sorry to hear this, we do see that your request has been responded to so for further assistance please continue the conversation with our support team, also, you can read more about the refund policy here.

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Hi,

The default behavior of mobile header is sticky on scroll up and this is showcased on the demo page. Unfortunately there is no option to set mobile header behavior to sticky on scroll up and down.

Please understand that author’s dashboard is meant for general inquiries and pre-sale questions, and you can reach our support at our Help Center. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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i dont use the support systems yoiu guys create in house to keep real feedback away from potential buyers. People looking to buy a theme, should be aware of issues with the theme, and how the developer reacts to them, and that by purchasing this theme, functions that are on the desktop demo are not in fact on the mobile website version and these are basic needs like a stocky header that works when you scroll up and also scroll down a website. For one of the most expensive theme on themeforest for accommodation, to not have this basic function is something you should be embarrassed by and something others should be aware of when buying as nearly every other theme has this function except for your theme. Feeling disappointed and have regret about this purchase.

Hi,

We are sorry to hear that you’ve got this impression.

Once again please understand that this is not the bug within the theme and you can submit a ticket if you wish to suggest adding a new feature to the theme (please see screenshot).

Alternatively you can set mobile header behavior to fixed by adding custom css below to Appearance -> Customize -> Additional CSS:

.mkdf-mobile-header-inner {
    position: fixed !important;
    width: 100%;
    -webkit-transform: translateY(0px)!important;
    -moz-transform: translateY(0px)!important;
    transform: translateY(0px)!important;
}

We would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you further.

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Hi there,

Thank you for taking interest in our FiveStar theme. Woccommerce is installed and comes with our theme. We implemented our booking form that is connected with WooCommerce checkout integration plugin. Yes, you could remove our reservation form single hotel room and instead add link to lead to your booking for with external API system.

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Thank you! Best regards

Hi there,

You’re welcome!

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Hi there,

We implemented our booking form that is connected with the WooCommerce checkout integration plugin. If you wish to implement your own booking system, please note that since we haven’t tested any 3rd party plugins, we can not guarantee it will work. You could remove our reservation form from a single hotel room and instead add a link to lead to your booking for with external API system.

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Hi there,

We haven’t tested our theme with WP 5.8 yet and we are aware of certain issues which surfaced after the WordPress 5.8 update rolled out, and we are doing our best to release the fix for this issue as soon as possible. This might cause an issue with the widgets so please try using the following plugin until we release a new theme update: https://wordpress.org/plugins/classic-widgets/

We hope this helped.

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Hello,

Thank you for taking an interest!

Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.

For more info, take a look at this article.

If you have more questions, let us know!

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I have bought a topic from you and it does not load the mikado room list for me. He just can’t see him but he’s there. What is the problem ?

Hi there,

Thank you for reaching us!

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.

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Hello,

If you click on this link you could see helpful step-by-step guide on how to import demo content successfully.

Please note that we recommend checking server resources.

Also, you could try the XML demo import, which is lighter and can be performed with less than required server resources. You can find the instructions for it here.

We can see that your ticket is updated with answer, so check ticket status now. Please continue this conversation on our Help Center.

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Hello,

Thank you for reaching us!

If you click on this link you could see helpful step-by-step guide on how to import demo content successfully.

If you still can’t handle this yourself, you could always submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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and also with this theme, can I introduce a payment package for each user who wants to create their hotel?

Hi there,

Thank you for taking interest in our theme.

Unfortunately, these are not the features of the theme. You can check our listing themes which have these features in this link.

If you have any additional questions please let us know.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Thanks.

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