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Hi there, your theme looks great.
Pre-Sales question: I want to use the theme with a static homepage. I would imagine that shouldn´t be a problem although I prefer to ask first instead of realizing later, that I was wrong.
Hi Michael, Yes you can set a static homepage
Hi, thanks for the quick reply
No problem at all
Hi there, already purchased and installed the theme on http://folsäure.eu . Although the comments are activated, they do not show on the site. Is this meant to be this way and do you have a solution?
Hi there, comments are only for posts, not pages on Fixy. You can add comment functionality into pages, but it is a customisation you need to make via PHP using the Child Theme, we can guide you through this if you need help at https://meanthemes.ticksy.com/
Pre sales question. Can Fixy be modified to display full-width at all times?
Yes, you’d just add this to Appearance > Customize > Custom CSS Block…
Are you talking about placing that code in the Fixy plugin and hitting save or through the WP Dashboard?
If you buy it you’ll see what I mean, the theme comes with a custom css block you can add custom css too
pre sales question. Your theme hasn’t been updated for a long time, not that it’s functionality would require, but are you planning any updates to assure compliance with wordpress versions and/or (future, possible) security concerns? would be pity to buy this theme and face problems in a year or so…
Hello we check all our themes as each WordPress version is released and fix any critical bugs. Our themes are built to best practice so it’s rare to have security concerns unless best practice turns to a security issue. Fixy is so simple it hasn’t required an update in this time. Having said that we cannot guarantee any of our themes will be around forever so if you are worried about longevity you may want to purchase a newer theme. You’ll also want to buy an extended support package as themeforest only provides 6 months cover on all of its WP items.
thank you very much for quick reply. brings confidence in your long term commitment to project. I will definitely look around for your themes.
Hi, i really would appreciate if you would tell me what is google font service code. I really like to use google web fonts. And it is possible to make use of fonts that are installed on the system (server).
Hi there, I’ll reply via the support ticket you’ve just added.
Hello! I have a pre-sales question. Is there anyway to add a search box somewhere?
Hi you could add a search box with a standard search widget to one of the widgetized areas
Hi there. I purchased the Fixy theme in April 2014, and have found that my site is no longer accessible. I get this message instead: Fatal error: Cannot redeclare the_post_thumbnail_caption() (previously declared in /home/cbrownlee8/brewsforblood.com/wp-includes/post-thumbnail-template.php:244) in /home/cbrownlee8/brewsforblood.com/wp-content/themes/fixy/framework/default.php on line 116 Can you tell me what’s going on here? Why I can’t access my site? Thank you!
Hi there yes it was a bug that was found in our framework we patched it the day it was found. You can read more on the solution here: https://meanthemes.ticksy.com/article/8162/
Thanks. Unfortunately, that doesn’t help, as I can’t even access my site via WordPress. I get the same fatal error when trying to go that route. Even when I try to access FTP via DreamHost, I can’t get through. So essentially my site is dead because of this bug, and I can’t get it back up and running?
Your FTP should still be accessible there is absolutely no way this bug has affected FTP in any way. I’d suggest contacting Dreamhoat and ask them to fix your FTP you can then go ahead and apply the fixes from the link above.
I have updated to fixy 1.3.1 and now the buttons disappeared and only shortcode is visible.
The changelog doesn’t show any details on this update. http://update.meanthemes.com/changelog/fixy/update.html
Can you help me fix this?
Yes, sure. We’ll have a look at that
Also could you create a ticket on our support platform so that we can better assist you?
Great, thanks for that! Is it a known issue in v1.3.1? Curious to see the change log!
Posting to the support platform doesn’t work for me without having to renew my license and pay $28 (which feels a bit odd in this case)
It is not a known issue.
It looks like we forgot to push the change log on the update platform. But I’ve just added the history at the end of the item detail page here on ThemeForest.
Yes, no need to renew your support license for this! You should now be able to submit tickets directly without an active support key
We are not able to reproduce the error. Can you create a support ticket on https://www.meanthemes.com/support/ with your website details? (no need for an active support key anymore)
I see what the problem was. There is a new plugin added to the theme which I hadn’t noticed…
Now it works!
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