674 comments found.
Hi. I’ve a problem with Google Maps. “In particular, your application violates Section 3.2.2(b) of the terms, which requires developers to “display all attribution that (i) Google provides through the Services (including branding, logos, and copyright and trademark notices); or (ii) is specified in the Maps Service Specific Terms.” In addition, developers are not allowed to “modify, obscure, or delete such attribution.” Please update your application so that the [ Google logo] on the map displayed in your application is clearly visible as required by the terms of service.
How can i fix this?
Hey there,
Could we know where are you finding this notice? It’s the first time we have seen something similar.
Thanks, Van
I received this mail from “Google Maps Platform Trust & Safety Team“
Are you using an official theme version (downloaded from Themeforest) on your site? We cannot check this on your specific case and you should have into account that if for some reason you have downloaded the theme from somewhere else, you could have a theme with different code and in the worst case, with dangerous code.
I downloaded this theme from EnvatoMarket monthly free files mail, some years ago.
I’m sorry to say that we had never our themes being part on the free program, so it’s impossible that you got the theme by this via.
In this sense, we really encourage you to use official themes and templates always.
Cheers!
STILL a Kick A$$ looking theme and on all devices and from one of my fav all time WP designers/developers! Any new Theme on the Horizon from you sir VKW?!
Hi, Sterling!
We are so glad to know that you find our themes useful. We really appreciate it!
We are working on new products and services to grow the family, I really encourage you to sign up for our newsletter in order to receive news from us. Really exciting new projects are about to happen soon 
Best – Van
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Just signed UP VKW! I’ve been a big fan since way back in the day with this insane theme (the fixed backgrounds back then and amazingly unique menu styles were mind blowin)! I can’t imagine how amazing the latest release will be sir!!
Hi, Sterling!
So nice to read you and to hear that you feel this way about our themes!
We are keeping the work here and keep in touch!
I hope you are doing great!
Best – Van
Hi guys, I updated wordpress to version 5.6 and nothing works any more – I only see the loading icon. Could you please help me? Thanks.
Hi, Schrott.
First of all, I’m sorry to hear that you are facing some kind of issue with your website. You should not have any problem updating to WP5.6. Do make sure that you have properly updated your theme to the latest available version and, of course, do have into account that if you have other plugins different from the ones related to the theme, they could break because of the changes done in this major update.
As always you do major updates of this kind, you should generate a complete backup before updating your website. Also, if your hosting service provides this service, to try your website in a staging installation is a good idea as well.
WordPress major updates must be handled carefully and WP5.6 includes some important changes related to the javascript dependencies that could break many websites because of many related reasons. Which always involve plugins as well.
In case you could need any further assistance in this regard, do consider opening a support ticket and write us using the contact form on our profile page.
I hope it will help you out!
Best – Van
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Hey is there any Option to enable a Menu with Submenu´s without any additional plugins?
Hey there!
First of all, many thanks for your interest in Flamingo, we really appreciate it!
You don’t need any extra plugin for you to create sub-menus with Flamingo. Just have into account that this submenu will be one-level deep. Just in case you could need more deepness, you will need to use some third party solutions for you to extend this functionality.
Just let me know if you could have any other queries or doubts.
In any case, many thanks for reaching out!
Best – Van
☞ Documentation — Support — Newsletter
Okay. Thanks for sharing that. But how would that look and how can it work? I did not find anything like that in the demo´s and neither in the documentation?
Best, Benjamin
Hey there, Benjamin.
Sure thing, please, have a look at this screenshot in order to see this feature working closer.
I hope it will help you out!
Best – Van
☞ Documentation — Support — Newsletter
Thanks Van. But unfortunately i can only see: 502 Bad Gateway 
Best – Benjamin
Hi, Benjamin.
I’m sorry for this drawback, please, copy and paste directly the link on your browser – https://share.getcloudapp.com/WnuJlj0d
It seems that there exists some kind of issue with direct links.
Thanks!
Hi Van, I have a very simple issue. I wish to protect by password my portfolio page. I’m able to do it with every single page, but when I try with portfolio main page, I change the settings into “password protection” but nothing happens. Could you please help me? I would be very grateful. Thanks a lot.
Ciao,
The theme provides password protection for each portfolio item since it is intended to work separately for each project or page instead of the whole portfolio page.
If you could need any further extra protection in this sense, you can always try some plugin like this one for you to extend this protection on your site.
I hope it will be useful!
Best – Van
☞ Documentation — Support — Newsletter
Ciao, many thanks for your attention. I managed to protect any single item in my portfolio with no problems. The issue is that I can’t protect just the portfolio main page (www.alfredocarbone.com/portfolio): it just stay public. Is it impossible to protect with password that kind of page? I downloaded the plugin you reccomended me but it gives fatal error on activation.
Once again thank you for your support and congrats for your work.
Ciao, Alfredo.
You should not have any problem when using this plugin, we have tested it and it works just fine (screenshot). This error could be happening on your side because of a conflict with some other third-party plugin. In any case, you can always activate your child-theme and within your folder, you create a new template-portfolio.php file and you copy and paste this code within:
<?php
/*
Template Name: Portfolio
*/
if ( ! post_password_required( $post ) ) {
get_template_part('archive','portfolio');
}else{
echo get_the_password_form($post);
}
?>
This code will overwrite the original code from the theme and will generate a new form with the password handling you are looking for. Some further work could be needed in order to improve the presentation, but it could work just fine as a starting point. We always recommend doing a complete backup before working with custom code.
We are going to review this detail in order to provide better support for this particular scenario within the next coming update.
I hope it will help you out!
Best – Van
☞ Documentation — Support — Newsletter
Thanks Van, I didn’t manage to solve the issue with the plugin, but I modified the php code and now I have password protection. Is it possible to paste there the code from single portfolio item password protection to change the presentation?
I’m very grateful for your support.
Ciao, Alfredo.
Unfortunately, this would require custom work in order to change this form presentation, as previously said. We are going to add a CSS small layer in order to cover this particular case just in case somebody else could need something similar and just adding this PHP snippet on your child theme, this would improve automatically this form’s presentation. Other than that, at this moment, we cannot help any further in this sense.
I hope it will be useful!
Best – Van
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Hi, this theme works great for my website except for the Lightbox. I am using the Visual Composer to create my website and none of the gallery options work. I would like to have lightbox, but it just opens the image and I have to go back with the browser. Does this theme work with Visual Composer when it comes to the lightbox gallery? Here is an example of what I am saying: http://archileader.com/project/storriden-residence/
Hey there, Luca.
As you can see on the theme’s description, WPBackery Builder (formerly, Visual Composer) is the theme’s main builder, so all the elements you can see on the theme’s demo, are built and supported by the theme + plugin, including Image Galleries widget activating the lightbox option, as you can see here.
So please, double-check that you have your site running the latest available theme’s version and you have all your plugins properly updated as well. This is very important in order to avoid any possible issues you could be facing on.
Otherwise, please, open a support ticket (or alternatively write us using the contact form in our profile page) and provide more details about your website and we’ll review your particular case in order to better understand the issue you are facing on.
I hope it will help you out!
Best – Van
☞ Documentation — Support — Newsletter
how do i get the latest update. I was trying to update the plug ins and my site crashed. I reverted to yesterdays backup and it fixed the error message but when i try to update the visual composer it says i need a new license.
Hey there,
When I previously said:
“Here you can read more about how to update premium plugins running on your website.”
I totally missed out to add the link, apologizes for this. Please, check the link here in order to see how to update the plugin.
If you have not updated your site for long, just make sure that you have already updated all of your other plugins as well. This kind of crashes could happen because of many factors that need closer to troubleshoot to identify the problem, so please, do follow my previous guidelines about contact with us and to provide access to your site in case you could still find this issue happening at your end.
I hope it will be useful!
Best – Van
☞ Documentation — Support — Newsletter
Hi I’m sorry im having issues with submitting a ticket. Where can i get my purchase code for this theme?
Hey there,
In order to submit a ticket, you need an active support license, otherwise, your purchase code cannot be validated. Alternatively, you can use some of the other proposed contact channels.
I hope it will be useful!
Best – Van
☞ Documentation — Support — Newsletter
I’m getting an error on my site
Deprecated: The each() function is deprecated. This message will be suppressed on further calls in /var/www/wp-content/plugins/js_composer/include/classes/core/class-vc-mapper.php on line 111
Hey there,
You should not find any notice of this kind, so please, let’s troubleshoot your site in order to better understand why you are finding this result.
The first detail you should review and check is if you have properly updated WPBakery (Visual Composer) plugin. Each time we update the theme we use to add the latest plugin’s available version. Here you can read more about how to update premium plugins running on your website.
I assume that you have properly updated the theme, if don’t, please, update it in order to make sure that you are running the latest theme version as well.
Also, the theme provides support for the latest WordPress 4.5 version as well. So you should not have any related issue neither. Then, after reviewing these details if you are still facing this issue, please, do open a support ticket or write us using the contact form on our profile page and provide access to your site in order to we can help closer to identify this issue that you are facing.
I hope it will be useful!
Best – Van
☞ Documentation — Support — Newsletter
I went back to one of my backup and it went away. But I need the newest update because the site is not working properly.
I was reorganizing my hosting platforms for self and clients for 2020 today Sir VKW and came across this demo https://demos.thewebstylist.com/flamingo/ (just as amazing on mobile view w the fixed backgrounds, on scroll animations, and top notch menu styles) and wow STILL one of my all time favs and YOU sir an absolute All Time Fav WP true design master 100!!
Hi Sterling!
I’m really glad to hear that and appreciate all this time support. Our goal is to improve and to provide much better product and services and we are working hard to accomplish this. Please, write us using the contact form on our profile page.
Many thanks for such a great feedback!
☞ Documentation — Support — Newsletter
Hey there, Sterling.
Just wanted to ping you in order to let you know that we are waiting for you to attend the mail we have sent you at St*g@ngwiia*s.com
We need you attend this mail ASAP.
Thanks.
I just noticed the email, it wasn’t showing in my inbox, I had to do a search for it. I just replied and that link and old demo is deleted along with any relation to Flamingo. I defiinately didn’t appreciate the tone of that email when I’ve done nothing but positively support VKW and your amazing themes, including sending a number of clients to your purchase links to buy their own copies/licenses (so they always have their own access to the latest versions). Best to 2020, all ways forward.
Hi Sterling,
As explained by mail, it took us a whole week to get a response from you on this topic. We tried to get it to touch by many different vias, including this one and we did not receive any response from you. In any case, I’m sorry if the ‘hurry tone’ was not that friendly on our last communication attempt, but it was a totally formal and always a polite message from us. Definitively, it was a wrong approach to the one you were using to promote our themes and we needed to communicate it for you to take the needed actions ASAP.
Also, as said before, we really appreciate all your support all of this time and as I explained to you, we are totally opened to share with you methods and ways you have available in order to you can promote our products as part of your services without breaking any policy or brand consistency.
We really appreciate that you took the needed actions and you understood all the involved details.
Many thanks – Van.
I am thinking about purchasing this theme but there is one thing that I have no answer to. You chose here a squere with a letter as logo. But not each company has a logo. Some have a longer name. Is it possible to easily write compay’s name bigger there without breaking the design and not use that squere?
Hey there,
First of all, many thanks for your interest in Flamingo, we really appreciate it!
Within our theme’s options, you can choose a logo/graphic no matter the size or you can leave it blank and to write your company’s name + tagline if any and this is what the theme will show up. You are not restricted in any way and most of the scenarios will be handled by the theme automatically. In case that you could have a very specific need for your logo because of its size or similar, we could assist you in order to place it and make it work as expected.
Just let me know if you could have any other query or doubt and I’ll try to help with. In any case, many thanks for your interest and for reaching out!
Best – Van
☞ Documentation — Support — Newsletter
Hi dear. Does this theme support RTL?
Hey there,
First of all, many thanks for your interest in Flamingo, we really appreciate it!
Tomorrow we are going to update the theme and we’ll add RTL support for the theme within this new update. So you can use the theme without any problem in this sense.
Do not hesitate to let me know if you could have any other query or doubt and I’ll try to help with. The most important is to identify if Flamingo is the right tool for your next coming project and I’m here to help in this sense.
In any case, many thanks for your interest!
Best – Van
☞ Documentation — Support — Newsletter
Hello, is compatible with Wordpress 5.2.2?
Ciao Davide!
Sure thing, you can update your site to WordPress 5.2.2, safely.
In any case, you should always to backup your site before updating WordPress, you theme in use or installing new plugins. Many factors could be involved in a site crash and a complete and updated backup is a life saver always.
Also, we are preparing a new maintenance theme update scheduled by the end of the week.
I hope it will be useful!
Best – Van
Hi Van, after installing the ultimate update, I can’t have access on my site and i see this alert message:
Cannot redeclare class acf_field_repeater in /home/mhd-01/www.xxxxxxxxxx.com/htdocs/wp-content/plugins/acf-repeater/includes/4-0/acf-repeater-field.php
Can you help me, please?
Regards.
Ciao Marco!
Do you mean that you installed the latest theme version or did you upgraded your WordPress? In any case, you should not have any problem when updating the theme nor the WordPress version, so please, open a support ticket or write us using the contact form in our profile page and provide access to your site in order to we can try to help with!
First, please, make sure that you have properly updated the theme plugins bundled with the theme within lib/plugins. In there you will find all the latest plugins version that you just need to unzip and copy and paste the resultant folders via FTP in your server within wp-content > plugins. Just make sure that you have properly updated the repeater plugin with the latest version included with the theme (v1.5.7).
I hope it will be useful!
Best – Van
Hi Van, after installing the 1.5.7 update, I get an alert and message stating “This theme requires the following plugin: Advanced Custom Fields PRO.” Looks like Flamingo installed Version 5.7.12 but not the PRO version of ACF. Thanks!
Hey there!
The theme bundles the premium PRO version, if you are having some issue when updating the plugin (update reference), you can always do it directly by replacing the plugin folder within wp-content/plugins. You will find the latest ACF PRO zipped within the theme in lib/plugins. Just unzip the file and place the folder within wp-content/plugins via FTP in your site, this will make sure that your plugin is properly updated.
As always you do any kind of modification in your site, it is highly recommended to do a backup before doing any maintenance update or change.
I hope it will be useful and you will have a great weekend!
Best – Van
Thanks Van!
Really odd. I did that. Version 5.7.13 is now installed.
Yet still receive an alert “There is a new version of Advanced Custom Fields PRO available. View version 5.7.13 details…. etc.”
PS: Do we need “Advanced Custom Fields” and “Advanced Custom Fields Pro” both installed?
Hey there,
You should have installed the PRO version only, which is the one bundled with the theme. Just notice that both plugins are the same but the PRO version is extended with more functionality, because of this is the one we include with Flamingo.
So please, double check this out and in case that you could have any related doubt or query, as you know, you can always open a support ticket or write us via the contact form you will find in our profile page here in Themeforest.
I hope it will help you out!
Best – Van
☞ Documentation — Support — Newsletter
Hey,
How load a page from a template? I have a empty page 
Sorry for my English
i have template but without contetn – text, foto etc
Hey there,
If you don’t want to start your site from scratch once you have installed the theme, you have the option for you to import some dummy content in your site. Please, just follow the documentation in order to know how to start with your new site or open a support ticket in case that you could need it.
Thanks for reaching out and I hope it will be useful!
Best – Van
Hi. How do i update from version 1.5.2 to version 1.5.6 to get the latest Wordpress support in the Flamingo theme? Greetings Nils
Hey there!
You can read more about how to update your site here. Please, check this out and let me know if you could have any related doubt or query, ok?
I hope it will help you out!
Best – Van
Hi. Thank’s, that work. /Nils
Is your theme compatible with php 7.2?
Hey there,
The theme is compatible with PHP 7.2. Here you can read a quick article about how to upgrade your site and details to have into consideration when upgrading.
As always you update your site or environment, just make sure that you properly backup everything before doing any significative change.
I hope it will help you out!
Best – Van
When you planning updates for Flamingo?
Hey there,
First of all, many thanks for your interest in Flamingo, we really appreciate it.
We have a maintenance update scheduled for the end of the next week.
Just let me know if you could have any related doubt or query, ok?
Have a great weekend!
Best – Van
Hi there. Thanks for the theme. I have just one question about it. How can I use different icons in the Footer Social URLs? I would like to use Wordpress icon and shutterstock icon. this 2 are not in the list. Thanks for your help
Hey there,
In case that you need to extend the footer icons list with some specific ones as you are requiring, this would need some custom work. Unfortunately, these kind of queries are not part of the support tasks scope. Notice that support tasks are all those queries about how the theme works and its functionalities, but all the queries related to changes and modifications are considered as custom works.
We as theme developers are responsible of the theme development, the theme maintenance and updates and support. But in no way we can provide customizations because we could not do our work, imagine to attend in a daily basis all these queries from all our users, this is just imposible and unsustainable for us. Because of this need, some theme authors created dedicated services like WPKraken.
This service was created by two well known WordPress developers in order to cover this need from you. They provide WordPress customizations and small related tasks. As you can see, the need exists and some business appear to cover this gap in the market because it makes sense. So we really encourage you to look at these channels in order to get this customizations in your site.
Notice as well that this is a totally different company from us and we have nothing to do with WPKraken, if you hire their services, we have zero responsibility over them. We just recommend them because they are specialized in this kind of tasks and they are trusted professionals.
I hope that this will help you out!
Best – Van
How can i make vimeo/Youtube fullscreen play automatic? (cause u can’t press play)
Hey there!
I’m not sure to which of the different areas you can embed a video you are pointing on. I guess you refer to the hero area, right? If this is the case, you cannot autoplay fullscreen videos becase how browsers handled autoplay and also how this would affect to your site users experience.
In case that you could need further assistance just open a support ticket or write us using the contact form in our profile page and we’ll try to help with any other query or related doubt your could have.
I hope it will be useful!
Best – Van
Hi, many thanks for the quick reply. (so we cant use this anymore, because it will not play anyway (play buttons dont work). So we can only use image(s).
Hey there,
Please, write us a mail here and send us a URL where you are having this issue. Since the theme never provided play handlers and the video fallbacks should work just fine, when the video cannot be played because browser restrictions, an static image you set should display.
Just write us using this contact form and let’s study this thread from you more in detail, ok?
Thanks for reaching out!
Best – Van
