Reviews for Flatbase - A responsive Knowledge Base/Wiki Theme

40 Reviews

for Design Quality

Very nice template that has everything I need. Thank you!!

for Customer Support

Impressive theme. Excellent Customer Support!

for Bugs

I just tried the 1 button update and it failed. Then I got a server error 500. Now it's reverted back to the original WP theme and my content and site just disappeared. Hopefully the 109 articles we uploaded aren't completely gone and all the configuration and other work we put into this theme. The GET SUPPORT link doesn't work. I'm very upset.

NiceThemes_

Author response

Hi,

Thank you for writing.

This theme is designed to be used on self-hosted WordPress installs, from the WordPress.org project, not WordPress.COM

Please submit a refund request on this page: https://themeforest.net/refund_requests/new so you can get your money back, and then buy a theme designed for WordPress.COM

Best,
Juan

for Design Quality

Great, flexible, easy to get going - just works! Brilliant work!

for Customer Support

Flatbase is powering two customer facing Knowledge Base Websites for our programs. Juan was nice enough to help me with an issue with my registration, even though my support period was already over. Thank you very much.

I can only suggest anyone to use FlatBase for their Knowledge Base Website.

for Customer Support

I bought the template and had some issues. Juanfra was fast and INCREDIBLE! Addressed all my issues, solved every one of them, and got me going. He even changed the support documentation to help make it easier to build the same look as the demo theme.
This is now the BEST purchase I've made from Envato. It's a GREAT template, very easy to use, very easy to configure, and Juanfra is the gold-standard for what customer support should be.

NiceThemes_

Author response

Thank you so much for your review, Tom. We are always trying to do our best, so we're incredibly happy that you valued that. Thanks a lot for your feedback and we wish you all the best :)

for Feature Availability

I tried multiple Knowledgebase themes, this one was definitely the best and at a very reasonable price. In a couple of days, we were able to develop a very professional looking Knowledgebase, FAQ, with a great search feature.

There are a few sort things that I wish were improved or there was more manual control. But, all-in-all, very good!

NiceThemes_

Author response

Hi Zinspector,

Thank you so much for your kind words :) It means the world to us! Please feel free, if you have the time, to drop us a line at support@nicethemes.com with any type of feedback for improvements. Thanks again.

Have a great day,
Juan.

for Design Quality

A superb flat knowledge base theme which was up and running in no time at all. No difficulties in getting it going.

NiceThemes_

Author response

Thank you for your kind words :)

by JR - Netherlands 3 years ago

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