Reviews for Flatbase - A responsive Knowledge Base/Wiki Theme

Reviews for Flatbase - A responsive Knowledge Base/Wiki Theme

Cart 2,336 sales
Well Documented

52 Reviews

for Feature Availability

Does not work anymore!

Out of nowhere the theme stops working, after years without issues.
All the content of the pages has been removed.

Trying to use the one-click update feature resulted in our License-Key beeing rejected with "License keys do not match."

Author response

Hi MelodyScanner,

Thanks for taking the time to leave a review. Would you please open a new support ticket so that we can review your issue?

Best,
J.

for Customer Support

A very good product, and they have an amazing customer support. Thank you!

for Feature Availability

The theme is pretty cool and runs well, I use it as my WordPress theme's knowledge base. The thing is that there are no updates at all to improve and add new features to it. Before buying it, the theme's latest update was in 2016 so it seems the author just released an update to change the "Last Update" date but nothing new was added.

Other than not being updated regularly everything else is cool but this is the main reason why I give it a 3 star rating.

Author response

Hi gnodesign,

Thank you for taking the time and leaving your review. The theme changelog can be found here: http://updates.nicethemes.com/themes/flatbase/changelog.txt - Since 2016 - We introduced a lot of changes in version 2.0 (2017) and then, we released a some different updates to stabilize minor things.

Fortunately, the theme is solid enough that it doesn't need hotfixes, and we see that as something good.

I understand the concern, but not updating regularly can be a good symptom sometimes. It means that the theme is stable, solid and almost bug-free. We're looking and analyzing new features constantly.

Best,
NT.

for Design Quality

Very nice design, few things to configure and its easy to do. Nice work!

for Customer Support

They responded to a question within 24 hours and provided custom code to achieve what I wanted.

for Design Quality

Very nice template that has everything I need. Thank you!!

for Bugs

I just tried the 1 button update and it failed. Then I got a server error 500. Now it's reverted back to the original WP theme and my content and site just disappeared. Hopefully the 109 articles we uploaded aren't completely gone and all the configuration and other work we put into this theme. The GET SUPPORT link doesn't work. I'm very upset.

Author response

Hi,

Thank you for writing.

This theme is designed to be used on self-hosted WordPress installs, from the WordPress.org project, not WordPress.COM

Please submit a refund request on this page: https://themeforest.net/refund_requests/new so you can get your money back, and then buy a theme designed for WordPress.COM

Best,
Juan

for Design Quality

Great, flexible, easy to get going - just works! Brilliant work!

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