Web Themes & Templates

Reviews for Flatbase - A responsive Knowledge Base/Wiki Theme

50 Reviews

for Feature Availability

The theme is pretty cool and runs well, I use it as my WordPress theme's knowledge base. The thing is that there are no updates at all to improve and add new features to it. Before buying it, the theme's latest update was in 2016 so it seems the author just released an update to change the "Last Update" date but nothing new was added.

Other than not being updated regularly everything else is cool but this is the main reason why I give it a 3 star rating.

Author response

Hi gnodesign,

Thank you for taking the time and leaving your review. The theme changelog can be found here: http://updates.nicethemes.com/themes/flatbase/changelog.txt - Since 2016 - We introduced a lot of changes in version 2.0 (2017) and then, we released a some different updates to stabilize minor things.

Fortunately, the theme is solid enough that it doesn't need hotfixes, and we see that as something good.

I understand the concern, but not updating regularly can be a good symptom sometimes. It means that the theme is stable, solid and almost bug-free. We're looking and analyzing new features constantly.

Best,
NT.

for Design Quality

Very nice design, few things to configure and its easy to do. Nice work!

for Customer Support

They responded to a question within 24 hours and provided custom code to achieve what I wanted.

for Design Quality

Very nice template that has everything I need. Thank you!!

for Bugs

I just tried the 1 button update and it failed. Then I got a server error 500. Now it's reverted back to the original WP theme and my content and site just disappeared. Hopefully the 109 articles we uploaded aren't completely gone and all the configuration and other work we put into this theme. The GET SUPPORT link doesn't work. I'm very upset.

Author response

Hi,

Thank you for writing.

This theme is designed to be used on self-hosted WordPress installs, from the WordPress.org project, not WordPress.COM

Please submit a refund request on this page: https://themeforest.net/refund_requests/new so you can get your money back, and then buy a theme designed for WordPress.COM

Best,
Juan

for Design Quality

Great, flexible, easy to get going - just works! Brilliant work!

for Customer Support

Flatbase is powering two customer facing Knowledge Base Websites for our programs. Juan was nice enough to help me with an issue with my registration, even though my support period was already over. Thank you very much.

I can only suggest anyone to use FlatBase for their Knowledge Base Website.

for Customer Support

I bought the template and had some issues. Juanfra was fast and INCREDIBLE! Addressed all my issues, solved every one of them, and got me going. He even changed the support documentation to help make it easier to build the same look as the demo theme.
This is now the BEST purchase I've made from Envato. It's a GREAT template, very easy to use, very easy to configure, and Juanfra is the gold-standard for what customer support should be.

Author response

Thank you so much for your review, Tom. We are always trying to do our best, so we're incredibly happy that you valued that. Thanks a lot for your feedback and we wish you all the best :)

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