eriktailor

eriktailor supports this item

Supported

This author's response time can be up to 5 business days.

534 comments found.

Dear Support,

I use Flatbook theme, and there is a bug while I’m scrolling the content in tablet view / samples section.

Using Mac/Firefox, and while I’m scrolling the content within the tablet, randomly freezes out. I need to click on the table of contents to restart it.

In other OS’s and Browsers are working well.

Regards, Ákos

Hi Ákos, can you send me over your site link, where this problem occurs? I need to test, before I could suggest a solution. Cheers, Erik

www.barazsy.hu

Hi Erik, love your theme! But I yet can’t customize it, as I do not have the “page builder” or any kind of customization. Where can I unlock or install this customization / page builder thing? Am I doing anything wrong? All the best, Luise

Hi Luise, thanks for your purchase and kind words! You don’t need to install the page builder / customize panel, as these come with the theme install, automatically. Please see the Getting Started guide to learn more. Cheers, Erik

daveyt

daveyt Purchased

(1) Hi – up and running with the home page, and live. All other pages create a 404 – either from imported content, or my own. Only page that works is home. Permalinks looks ok,no idea how to resolve. Any ideas? Have disabled all plugins, no difference.

(2) there is a 7-10second delay on loading the site when nothing happens. Other sites on the same host have no problem. If i enable twenty-thirteen or one of the others, no delay. Timeline analysis shows a big long gap, then the site loads quickly. All plugins disabled, and still very slow. Same host, fine with other sites. Please advise?

Other than that, fantastic theme and great experience. The page builder is great.

Hi Erik,

Love the theme!

Quick question- Is there a way to type in another language on the theme? I’m looking to type in Mandarin. Thanks!

Hey there! Thanks, i’m glad you like it ;)

Sure, the theme supports various character subsets and rtl direction support either. Cheers, Erik

Hi, I have a few support requests: 1. about the contact form. I’m having trouble finding where the contact form settings are located. In the menu side bar, there are a lot of contact forms listed but which one is mine and how do I change some settings? 2.I also wondered whether you had a recommendation for a “captcha” plugin that would work with the form you have designed for this theme? Something simple like “I am not a robot” might do, also. 3. I’m trying to set up google analytics on my site, and need to put the “tracking code” into the pages I want to track. How can I do this with this theme? Thanks, Anton

Hi there, Thanks for responding to part of my support query, however, would you be able to respond to the query about google analytics? I know that you are not supporting that product, and I’m not asking for that, but I need to know where on your theme I can insert tracking codes? Because the homepage, for example, doesn’t have code that I can edit (as far as I can tell), where can I put a tracking code? Thanks in advance (Query from 18/19 November 2016)

ben67542

ben67542 Purchased

Hi, when I install the WP eStore plugin I get these errors. I’m not sure if it is going to cause a problem. Should I do something about it?

Warning: Illegal string offset ‘file’ in /home/test.com/wp-0content/themes/flatbook/functions.php on line 521

Warning: Invalid argument supplied for foreach() in /home/test.com/wp-content/themes/flatbook/functions.php on line 523

ben67542

ben67542 Purchased

Hi Erik, I am having problems updating the home page. I get the message “Connection lost. Saving has been disabled until you’re reconnected. We’re backing up this post in your browser, just in case.” but my connection is fine. I can update any other aspect of the theme ok but the homepage takes forever and often redirects me to the “page not found”. I am on a dedicated VPS server and the host says it is something to do with the theme. It is incredibly frustrating as I am unable to do anything.

cbartels

cbartels Purchased

I have three licenses for this theme and one of my customer just noticed that the blog page buttons at the bottom of the blog page click and show that it moved to a new page but the content does not change from what was on page 1. Any ideas how to fix this?

Hi Erik Thanks for responding to part of my support query, however, would you be able to respond to the query about google analytics, regarding tracking codes – I need to know where on your theme I can insert tracking codes. Being able to use this theme with other applications is an important part of the purchase.

Because the homepage, for example, doesn’t have code that I can edit (as far as I can tell), where can I put a tracking code? Thanks in advance (Query from 18/19 November 2016)

cbartels

cbartels Purchased

I am having trouble with a clients blog page links at the bottom. I noticed that someone about 8 months ago had a similar problem but it appears the resolution was done on elsewhere. The issue is that when you go to the blog page in the website and you go to the bottom and click on a page, like 2 or 3, it appears to change but only loads the information that was on page 1, as well as displays to the side of the buttons that it is still on 1 of 83. Here is the link: http://tomsalonek.com/blog/

I just purchased an extension of support so if you need one of my serial numbers for flat book let me know and I can send them. Thank you.

Not sure if I’m missing it somewhere. I’m using the slider header, but it is only manually sliding. Is there a time setting or something to make it auto scroll?

I have individual pages for home page, blog, about etc, but would like to revert to the single page scrolling. I can’t remember how to get back to one page scrolling

I have individual pages for home page, blog, about etc, but would like to revert to the single page scrolling. I can’t remember how to get back to one page scrolling

cbartels

cbartels Purchased

I sent a couple of questions last week about the page numbers at the bottom of the blog page of a client’s Flatbook site not working. I’m just wondering if you have had a chance to review and have any fixes you can recommend.

If required I have three codes for this template and repurchased support last week.

Thank you

by
by
by
by
by
by