Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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26247 comments found.

Hello, does the theme supports video for the product gallery image? and does it supports photos and video for the product reviews?

Hi,

You can submit your pre-sale questions here.

Our support team will be happy to assist.

Hello, tried to sbumit the pre-sale question, but it was closed with the following message “The account you have sent in your ticket with (157630), is not verified as a valid Flatsome theme purchaser. Please use your verified buyer account (the account you bought Flatsome with), to submit support tickets and which has a non-expired support time limit.

Can you answer our pre-sale questions here?

Hi I bought a license for my site for example: mysite.com Now I want to install a new Wordpresse on Subfolder of the same domain, on: mysite.com/edu Can I use the same license for my new Wordpresse, because it’s in the same domain?

Hi,

It depends on the purpose of those websites. Could you submit a support ticket here?

Dear Sir and Madam Would you mind helping me?

I have bought Flatsome’s WordPress theme the other day. And I tried to fix my homepage by using UX Builder. Please see attached images. I selected my favorite background, and then I pressed “Apply” button. Next,I pressed “Update” button, then I tried to leave this page. But the warning “Exit? All changes since last save will be lost”, and my correction that I have made was not saved and reflected. What should I do? What do you think is a problem? Please teach me. I am waiting for your reply.

Hi,

We see that your support period is still active. Could you submit a support ticket here?

Our support team will be happy to assist.

I already sent a message, my support ticket is 157620, I’m waiting for a response.

This comment is currently being reviewed.

Hello, Why in my site Ycadeau.com author’s page open normaly, but in my other site 2bonline.net when i click on author name the home page open not author’s page, how can i solve this issue?

Watch the video please, https://loom.com/share/0a9afdd599564d72a6e75df8dba57f29

Hi,

We see that your support period is still active. Could you submit a support ticket here?

Our support team will be happy to assist.

Hi there, I really like the theme!

I have a question about the header features: Can I also add a search bar(not only a search icon) to a tablet/mobile header?

Thanks.

Hi,

You can submit your pre-sale questions here.

Our support team will be happy to assist.

My customer wants to have the product title first on the mobile version of the single product page. Now the order is ‘product image > title > price > short description’. He really wants ‘title > price > product image > short description’ I can’t see any options for this. Is the only way to achieve this to create a custom product layout?

Hi,

You can create a custom product page layout with UX Builder or a WooCommerce single product template placed under the child theme folder.

Hello, Do you have in plan solving this on next updates – https://prnt.sc/y5LpVVYniX_r ?

It’s pretty lame that a top theme forest theme to have such a bad score. I saw free themes doing better :D

palcomp Purchased

Quick Question – header bottom – 1. Why is there always ~20px gap at the top? 2. is always divided in 3 sections ..any change to make only one 100% width?

https://imgur.com/a/ezLA0Dy

Thank you!

Hi,

Could you submit a support ticket here?

palcomp Purchased

sure! thx

finnn

finnn Purchased

Hi! Please tell me, how can I enable this type of display of products in full screen, and not just 3 with a fixed width? How to do the same – ? https://goya.everthemes.com/demo-fashion/shop/?page_transition=1

Thank!

Hi,

Could you submit a support ticket here?

finnn

finnn Purchased

Hey! My support time is over. Please write here, I think it will also be interesting for people to learn how to display product cards in full width. Thanx!

finnn

finnn Purchased

I love your theme and really don’t want to replace it with another one, but I need products to be displayed in full screen width

Is there anyway to centre align bullets with the text? The text moved but the bullets stay put on the left. TIA

Hi,

Could you submit a support ticket here?

herojohan

herojohan Purchased

Hi there,

When I install the theme on my site and only Woocommerce is enabled and when I try to create a page or post, it actually goes to the add new page/post only I see the information of a other blog filled in (tab title says Add new post). When I disable Woocommerce, the issue is gone. Only Woocommerce says I have to contact Flatsome about this.

Hi,

Could you submit a support ticket here?

I moved a site to a new server, different domain name as i was working in a temporary area. Is it because i changed the license to new domain that i lost all the header and footer layouts when moving the site.

i can recreate the styles but can i just import the demo again and will that be catastrophic. This lost include - header layout, menu connection, footer layout, width of site, typography for menu.

I answered my own question.. I remembered in moving the site one root folder file didnt copy across and in experimenting i deactivated the flatsome theme for default theme. Once i detected the file problem, i reactivated the main theme but didnt activate the child theme. Once I did that everything returned.

Hi,

You can import/export theme options in Flatsome>Advanced>Backup and Import.

bekk1n

bekk1n Purchased

Hello, when using the UX builder to add an icon, is there a way to integrate icons within UX builder from flaticon or other free icon sources?

Hi,

There is no built-in option to add more icons to UX Builder. It can only be done with custom coding.

leew87

leew87 Purchased

Hello, Thank you so much for getting in touch. As Unfortunately, as of now, we do they do not have the SEO Meta Box integration inside the UX Builder. For now, you will need to create the page components in the UX Builder and to optimize them, you can get back to the default WordPress editor.

With that said, as such integrations are made from both ends, you should wish, reach out to the UX Builder team, and we would be more than happy to help in integrating the SEO Meta Box within the UX Builder.

Hi,

You can vote on an existing feature request or submit a request here for a new feature you want to see on Flatsome.

Top rated features will be included in our developer’s to-do list.

leew87

leew87 Purchased

Thank you I have looked at features and voted hopefully can get this worked on there are features will less vote that are in progress

I did send a message to report this issue a week ago, but I haven’t heard anything back.

Under Customizer > WooCommerce > Checkout With “Floating field labels” and “Highlight required fields with an asterisk” enabled.

The red asterisk is only being displayed on the Email and Select Country Fields, and is missing on other required fields.

Hi,

Required fields asterisks work fine. Please check with the link below.

https://flatsome3.uxthemes.com/checkout/?add-to-cart=8870&quantity=1

Right, I see. The asterisk is only shown when the field is selected. This doesn’t make sense to me. Shouldn’t the asterisks be displayed before a field is selected – So the “Floating Titles” have Asterisks. This way the buyer know which fields to fill in – smoother checkout experience.

Uploaded a screenshot with highlighted areas. https://1drv.ms/u/s!AkCZrkKWC7SEhP55aB8V_3Xb63u2iA?e=u30MGP

Is this easy enough to apply? Let me know thanks.

Hi,

We haven’t tested that plugin yet. We can only guarantee compatibility with the bundled plugins, official WooCommerce extensions, and commonly used plugins like Yoast SEO, WP Rocket, etc.

If you want, you can join our official Facebook Community and get the opinions of our users (+32K) about that. Please don’t forget to accept the group rules of the Facebook Community if you decide to join.

naomivd

naomivd Purchased

What is the shortcode for Products tab in accordion form?

Hi,

If you use a custom product layout, it’s [ux_product_tabs style=”accordian”].

I found out that “Extra” – custom tab title and custom tab content – in product data can’t be translated in WPML.

Hi,

If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.

Hi there, I don’t it is a bug or not. I tried Polylang too and found that custom tab can’t be translated either.

paoloL61 Purchased

Hi, I’m going to buy a new license for a site that I need to build. It’s a “one page website”, do you have a template with demo content, which I can install during the initial setup?

Thank you Paul

Hi,

You can submit your pre-sale questions here.

Our support team will be happy to assist.

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