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Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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24286 comments found.

Hello, On mobile the menu overlay is scrollable until the footer of the page. Is there a way to prevent this ?

Hi there,

Looks like you have found a bug. I will share this with the development team right away.

I have had an issue with the product page image ever since I bought this theme. There are times when the image on the product page just don’t load all the way. I complained before and the response was, its a conflict with my plugins. I have tuned off all the plugins except for the ones that come with the theme and I still have the same issue. I have waited to see if it would resolve in updates but it has not. Can you guys please give me some advise on how to fix this.

tried support and my license has expired, not sure I am willing to pay to extend my license to be told the same thing. I think since this is an issue I raised before the license expired it should be fix. My website is youngnfoxy.com

Hello there,

I have checked a sample product https://youngnfoxy.com/product/bonnie-pink-velvet-crop-top/ and the product is displayed well.

Also, please update to version 3.4.2 and check if you are still having issues http://docs.uxthemes.com/article/77-how-do-i-update-the-theme

Still happening, it does not happen all but happens every other image or so. But when it does you have the reload the page and then it work. I thought it was maybe Isolated the the hosting setup but I have tried it on other server and the same thing happens.

Hi! I’m having a hard time figuring out how to localize “View cart” and “Checkout” buttons in the minicart dropdown. Even changing the string to translate in the woocommerce_widget_shopping_cart_button_view_cart function doesn’t go through – but a die clause in the function actually works and outputs whatever text I put in the die clause.

What am I missing here? Something obvious?

Hello Thomas,

This snippet should help you localize the strings. Place it in your functions.php file https://pastebin.com/SYBur87t

Hi, is it possible to have fixed text and have only the background images change (animated)? So the text box does not change, no animation. This would be for a homepage slider.

Hi there,

I’m afraid we do not have a setting for this. You might need a plugin for this.

Hello, how can we set a background image for product pages only ? Thank you

Hi there,

You will need a bit of customization for this.

Frustrating issue: My UX Builder, Theme Options and Customize links are all running into 404 Page Load errors. To be specific, at the top of the window, Under the drop down Edit Page then UX Builder the page results in a 404 page load eror. This is also happening for the Them Options Menu and Customize Link. My memory limit is set to 256mb. WP-Optimize has been run and issue still persists. Any help would be greatly appreciated. Cheers

Hello Amir, sorry for the trouble.

Please shoot an email via support and we’ll check it out.


Please looka here: akcesoria.astromal.pl

fonts are ok in Chrome and Firefox, but in IE some latin-ext fornts are wrongly displayed (alternative font is displayed and additionally it looks bold )

How to solve it?

Best Regards Larido

Hello Larido,

Please send in a screenshot and IE version of where this is happening via support. The site is displayed fine from my end.

Hello, On the shop page when we open the filter (to filter by category and price), there are 2 words that remain in English: Browse and Recently Viewed, is it possible to change them on the them or should we use something like Loco Translate ?

Thank you

Hi there,

You can edit the widget titles in Appearance >> Widgets > Shop Sidebar Widget area and edit the specific widgets.

Hi there. What’s the shortcode for Upsell widget? basically I don’t want it underneath the reviews…I already have the Woocommerce tabs extensions so i can create a tab whereever i want but I will still need the upsell shortcode to put in there…or is there any other (easier) way to display upsell products just above description? thank you!

Hi there,

I’m afraid we do not have a shortcode for the upsell products. You can choose to display the upsell products in sidebar (Theme Options > Shop > Product Page > Related / Upsell ) or you will need to move the element manually by tweaking the theme files.

oh ok., I don’t have a sidebar on product page..i can do that manually…which theme file would it be to be exact?

Hi there,

You will need to edit the specific product page template you are using. Alternatively, you can use the custom product page layout to display the upsells in your preferred location http://docs.uxthemes.com/article/245-how-to-create-a-custom-product-page

I am having issues with the “Top Bar.” It is showing correctly in height in Firefox, but is almost the whole height of the screen in Chrome. I have tried disabling and re-enabling, changing the colours, etc to no avail.

Is this a bug or is there something else I’m missing?

Hi there,

Please shoot a link to your site via support and we’ll look into it.


I am using Ninja form in my Flatsome site.

I want to change the color of Ninja form submit button, could you please tell me how to do it? I see there is two option, but do not have idea wha to do. There is a custom class on ninja form field, but i do not know what to wite there. And also there is a custom css field on Flatsome Advanced option. Please help.

  1. I want to make it red or blue.

Thanks and Regards, Faizal

Hello Faizal,

This CSS should do the trick. Place the CSS in Theme Options > Style > Custom CSS

.ninja-forms-field.nf-element[type=”button”]{ background: red; color: white; }

why I can not find product in search header? Please help

Hi there,

Please shoot an email via support and we’ll look into it.

Hi Flatsome Support,

I want my website to load all product in my homepage but there is a problem that homepage load slowly if I did. My solution is using infinite scroll for that. Can you tell me how can I do or any different solution ?

Hi there,

Please see our tips on how to improve load speed http://docs.uxthemes.com/article/232-how-to-increase-page-speed

I asked 2 questions to support I’m waiting an answer.

Hello Stéphane,

We have responded to your issue.

yes thank you

Hi, I am so new to this and I need a little help. How can I create a page with only the products that I select based on some criteria like – label. Many thanks

Hi there,

Create a new page and insert this element http://flatsome3.uxthemes.com/elements/products/ and you can filter products Category and tags.

how can i use different logo for different pages? kindly help me out

Hi there,

I’m afraid we do not have a setting for this. You will need to tweak the theme files for this.

kindly tell me which plugin should i use for different logo per page? once i used opus theme it has built in function for different header, is it possible to have the same function like that??

Hello, how can I disable all the mailchimp requests? I disabled the plugin but I still have requests embed.js, download.mailchimp.com etc…

I did it, but I still have the requests…. :( https://silvinasnature.co.uk/ – 8 requests for mailchimp.. and also the popup on home page

I found the issue, was a line of code in one of the pages, not related with the theme. Everything work fine with the theme!

Awesome :) Thank you for letting us know

Hi, I would like to know if it’s possible to change the texts “PAGES AND POSTS FOUND” / “Nenhum produto foi encontrado para a sua seleção”?

And remove the link PRODUCT from the theme in this link below…? http://laisymendes.com/?s=carta&post_type=product

Hi there,

You can translate the string by placing the snippet in your functions.php file https://pastebin.com/22kbESnc

I’m facing issues with implementing the MailChimp pop up form. Any idea why this might be happening

Hi there,

Please send a screenshot of the errors you are getting implementing the popup via support and we’ll look into it.

Basically I am facing this strange problem…It’s not the first time we had this problem with Flatsome. A few months ago we noticed that customers ordered some products of our website and despite the fact the orders were out of stock and backorder option was set to Do Not Allow, the customers were still able to order those product variations. Looking at the logs I noticed that order quantity had simply changed from 0 to -1 which should have never happened! It happened 2-3 times back then but I couldn’t find any reason why it was happening. But now it’s happened once again today…the thing is I cannot recreate the issue on my idea so I cannot really debug it…Although I have already sent you a support request but I was wondering if this is a bug that you are aware of?

Hello Nabil,

We have reverted and await your response.


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