22 comments found.
Hello, how can i visible billing info in checkout Page?
The Checkout page was controlled by Shopify, the theme doesn’t permission to control it! Thank you
i did not mention shop owner billing but Billing form in checkout page. in my checkout page only showing shipping form not billing info https://philregalo.com/
check this
You need to contact Shopify support about it, they will help you check it. You only need said “request support in Checkout” page, they will understand your request. Thank you
yes already contact with theme but now they are saying its theme issue. that why i am contacting with you.
also another request. on cart page there are 2 additional fields
https://philregalo.com/cart https://www.awesomescreenshot.com/image/34435605?key=569ddb41f3f0a2af3bf5ae9884816363that you/your team did for me. now i am seeing tis not a required field. would you tell me how can i change it those two required fields
Thanks,
well, i have fixed the billing issue but would you tell me, on cart page there are 2 additional fields
https://philregalo.com/cart https://www.awesomescreenshot.com/image/34435605?key=569ddb41f3f0a2af3bf5ae9884816363 that you/your team did for me. now i am seeing tis not a required field. would you tell me how can i change it those two required fieldsThanks,
If you request support, please sent it to support system https://kalathemes.freshdesk.com/ Thank you
Hello,
I bought the theme last week. And the icons on the menu are not visible on menu.
Also the logo I want to be centered as it is on your template photo.
On the sliders mobile version text and the button are not visible.
Please let me know how I can fix it.
Please submit your request to https://kalathemes.zendesk.com/ and the support staff will help you more. Thank you
I have submited my request yesterday. Still haven’t received the answer. Also looks like theme code need to to updated. I got this notification in the theme editor: “SCSS support is deprecated in themes Convert .scss and .scss.liquid files to .css or .css.liquid for a better performing online store and theme editor.”
We have checked the support system and don’t got any ticket from you r account! Even there is no customer contact about the Flowerify theme! Could you please give your email address?
Our support staff don’t miss any Customer email, they will answer at least 1 time per business day!
About the report: this is not error. It only the notification, the theme still worked right with SCSS method. So, please don’t worry about it. Thank you
My email is madebyexpertsco@gmail.com, I even got the email confirmation about the ticket no 3811, i submitted the new ticket today, ticket no 3833
I have checked the support system and got your case:
1. Ticket #3833 opened at Aug 17,2021 14:25 and it have been answered by Support staff the same day 17:19 screenshot https://i.imgur.com/zdS3Xks.png Then you don’t give any new feedback. So that your comment “Still haven’t received the answer” is for you. This this email, you only said “I bought the theme last week”, but don’t give any information and we also don’t know which our theme are you asking!
2. Ticket #3811 just opened yesterday at 14:55 and the Support staff also answered in the same day! Screenshot https://i.imgur.com/EN5ZMKk.png and your latest feedback come to 19:31 (out of working hour).
So the Support staff have answered all your questions day per day in the working hours. Please continue follow these tickets to get the solution for your request.
Thank you.
Yes. I haven’t noticed the reply cause it was in the advertisement folder on my email account.
Thank you. Please continue follow these tickets to get the solution for your request.
How to add a drop down box on the homepage with different city selection, so that customers can select the product vendor from that specific city?
Your request is outside of our support scope. Because you request is modify or extend the item beyond the original features, style and functionality. Thank you.
Hello, My Client bought this theme. he having issue with the currency converter. its not working. would you tell me how can we active it.
Please try with solution https://themeforshop.kayako.com/article/28-currency-error Thank you
Any questions about our theme such as Pre-sale questions or report errors, please help us open a conversation here
Some features are missing in the “theme customization” sections. customization of the product page, contact us, about us, collection are missing. Also, the “sale” sign is missing from the srp. In addition, magnifying the picture by hovering over is not enabled. Please advise.
Did you click to view page and select Product page to have the section setting?
For technical question, you can open a conversation at https://shopifysupport.kayako.com/ the Technical support staff will give you an exactly answer. Thank you very much.
is it possible to buy psd file? And have you already finished HTML?
The theme package will not include PSD and HTML files. Only have the Shopify package, use to install into Shopify site.
I sent a message but you havent get back to me, is there a ticket system that you have because its kinda urgent. thanks.
We got the ticket from you, this is Ticket #8280750561 and the customer support staff have answered it. Please make sure that you have check your email in Spam/Junk box.
Refer http://imgur.com/a/50WXH
Hello, Is there any RTL support for this?
This theme don’t support RTL layout 
I absolutely adore this theme!!! Amazing!! I am just wondering, if you can fix on how it looks on mobile. On computer it looks amazing, but when on mobile, it’s very distorted, not cute at all and I can’t seem to find the wishlist…
Dear,
Thanks for your advice. I will contact with the DEV team and they will check and make the change/update it to make it show nice.
Regards,
Hi again, I am very interested, but I saw that you didn’t do any changes to how it looks on mobile, will you be changing/updating that soon?
Which change do you want? Because the mobile view layout we make it suitable with the design mockup.
There are no Icons when I click to show the home, shop, support… bar, the search, cart and the bar on the top of the page are not lined up and mixed up. The Icons of the products are far too big (In shop and as New arrivals), the pictures (holiday gifts) are very weird and the text is out of the picture, I can’t seem to find the X button for the pop-up… Let me know how much of this can be fixed, if it can be fixed, I would love to buy the theme
Could you please open a ticket at http://www.codespotsupport.com/others and give us your site information, the customer support staff will check and fix it as soon as possible.
Can this theme be integrated with payment gateways. and does the checkout form customizable?
Dear,
You can config the Payment gateways in Backend of Shopify. This is Shopify function. Also the checkout page control by Shopify, not our theme. You can see the url changed to checkout.shopify.com , not your site. Please help us check it again. Your question about the Shopify function
Thank you very much.
Regards,
hello team,
I have a question regarding translation.. can I have the website on both language English and Arabic? by translating everything (menus/options and etc..)?
Dear,
Our theme support the Translate Editor of Shopify. It will help to translate the site to any language. But it only can show 1 language in front-end as default of Shopify theme.
Thank you very much.
Regards,
Brilliant work. Amazing! GLWS!!
Thank you so much!
Hello. That `s nice work. Are you going to upload as html?
Dear,
Currently we only have the PSD and Shopify version. We will check the HTML plan. We will give you an announcement when it released
Thank you very much.
Regards,
Congratulations! GLWS!
Thank you very much
Amazing Work, Good Luck With Sale
Thank you very much
Great work buddy Wish you many sales with this awesome
Thank you very much
Congratulations! Nice Work, Good Luck With Sale 
Thank you very much
Congratulations!
Amazing Work, Good Luck With Sale
Thank you very much
Powerful Work From Power Elite Author, GLWS
