59 comments found.
Hello i am from team MultiVendorX previously known as WC Marketplace .We have rebranded ourselves .So we have contacted you through mail regarding that.Since we have updated I would like you to check how it works with your theme and update the compatibility. On the basis of that, we will enlist the themes on our priority list.
It will be great if you kindly response back to our mail.
Do you have a wordpress theme to sell digital items?
Hello,
Have an awesome day and thank you for your interest in our themes
We will be glad to introduce to you the Elessi theme. It trusted with more 4.5K happy customers with the high rating.
Here is the electronics demos:https://themeforest.net/item/elessi-woocommerce-ajax-wordpress-theme/20968615
https://elessi.nasatheme.com/homepage-accessories/
https://elessi.nasatheme.com/homepage-accessories-v2/
https://elessi.nasatheme.com/homepage-accessories-v3/
https://elessi.nasatheme.com/homepage-digital/
https://elessi.nasatheme.com/homepage-digital-2/
We hope you will like it.
Please let us know if you have any further questions or concerns. We are here for you.
Regards,
Nasatheme team
Hello, is it possible language switcher to make horizontal instead of drop down? We tried to play around in WPML Custom Language Switcher to be horizontal list, but no success, looks like the theme ignore everything we do there. Any ideas? Thanks!
Dear robotnjik,
Have an awesome day.
As for your question – as this is more technical. Please open a support ticket at https://support.nasatheme.com
We would need you to provide us with the following to better assist you:
- Link to your site.
- WordPress admin access information (login URL, username, and password).
- Description detailed your technical issues on the support ticket.
We’ll check it and help you as soon as possible.
Regards,
Nasatheme team
Thank you for your reply, but we will not renew support for this issue. I know that thing we are asking for is probably not covered to be answered outside of the your support system, but also it should be something provided via theme itself and customers should be able to control as much as possible. At least our agency will avoid your themes in the future. Thanks.
Dear robotnjik,
The language switcher is designed for the dropdown in the theme default.
If you want to custom it to anything like your purpose, I recommend you can custom it by the CSS in the child theme without using any third-party plugin
You can rent a developers to do it or custom it by your-self.
I hope you can get it.
Regards,
Nasatheme team
Good day,
I purchased Elessi Theme but I want to purchase Flozen.
Can the logo of Flozen theme be aligned on the left?
Thank you
Dear eoriaifo,
Have an awesome day and thank you for your interest in our themes
Yes, you can align logo on the left with the Flozen theme.
Please use it and if you have any questions or concerns, please let us know, we will be glad to help.
Regards,
Nasatheme team
Good day,
Good to know.
Thank you for your response.
Regards
How can I change the default text of the three selectors “Select Level 1”, “Select Level 2”, “Select Level 3”? I need to translate it like this: Select Level 1 = trademark Select Level 2 = model of vehicle Select Level 3 = year of the vehicle
thanks
Hello,
As for your question – as this is more technical. Please open a support ticket at https://support.nasatheme.com
We would need you to provide us with the following to better assist you:
- Link to your site.
- WordPress admin access information (login URL, username, and password).
- Description detailed your technical issues on the support ticket.
We’ll check it and help you as soon as possible.
Regards,
Nasatheme team
Guys, i think there’s a bug on your Theme because “Hover Zoom Image” option it’s working only with “Variable Product”... even on your Demo Theme. The 1 milion question is: How can i solve the issue?!
Dear soulcommerce,
As for your question – as this is more technical. Please open a support ticket at https://support.nasatheme.com
We would need you to provide us with the following to better assist you:
- Link to your site.
- WordPress admin access information (login URL, username, and password).
- Description detailed your technical issues on the support ticket.
We’ll check it and help you as soon as possible.
Regards,
Nasatheme team
I just can’t open a support ticket @ https://support.nasatheme.com because i download your Them thru Envato Elements. Is there any way that i can solve the issue?
Hello – I’ve downloaded this theme from Envato elements, I need to customize it and I was wondering if you’re available to do it, for a price of course.
Dear ladiesman001,
Have an awesome day and thank you for your interest with our service.
Could you please send the detail to us via email – nasathemes@gmail.com
We will be glad to discuss.
We look forward to receiving your reply.
Regards,
Nasatheme team
I just sent you an email.
Hi, I bought this theme from envanto elements… I tried to subscribe to Nasa theme support.. but I do not have purchase code… I have not found the “slug custom category” section in nasatheme options.. I need to know how I can customize the slug “Select Level 1, Select Level 2, Select Level 3” in category group products.. And I have another problem.. Add to cart Button not display in product page… Thank you for your interest.
Ang
Dear Ang,
Have an awesome day.
Unfortunately, the support service is not included when you download theme from Theme Element.
Please send email to us – nasathemes@gmail.com for more detail.
Regards,
Nasatheme team
Hi, I wrote to nasathemes@gmail.com but I do not had any respose.. I undestand that I bought Theme from envanto elements.. but in the envanto description when I read “Fully Customizable design and layout.”, I read a lie.. I bought this theme for NASA categories, but I can not use becouse I can’t change the default value.. Sorry, but this is not correct…
Dear inagelo,
We have not receive any email. Could you please check it again?
Hi I send to nasathemes@gmail.com mail right now.. let me know. inagelo
We have just replied you via email. Please check it.
hi, I got it from elements.envato
missing update via backend and on elements.envato
any way to force it via backend? thanks
Dear mrbroogle,
As for your question – as this is more technical – please open a support ticket at https://support.nasatheme.com.
We would need you to provide us with the following to better assist you:
- Link to your site.
- A WordPress admin access information (login URL, username, and password).
- Description detailed your technical issues on the support ticket.
We’ll check it to help you as soon as possible.
Regards,
Nasatheme team
in order to register on your website, a registration code is required. I follow the link “Get Envato purchase code” but just get one single image that suggest to click on account/downloads on envato. well, if i do that in elements.envato, I get a license certificate in txt but my item license code is not accepted by your system.
how can I get in? my question was not that technical: I just wonder when are you going to release the update on backend or on elements.envato
Dear mrbroogle,
Unfortunately, the support service is not included when you download from Element marketplace.
Please refer at https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements
We recommend you should purchase from Themeforest Marketplace to get fully lifetime update & premium support from our team
I’m sorry about that.
Regards,
Nasatheme team
latest version has been released on elements.envato —col! but still theme has broken my website: product page stuck on loading—while the rest of the function and pages are fine
I understand getting the theme from elements.envato does not get us premium support, but can you at least share with us the workaround, if any?I solved it: issue with WPML plugin.
I like what you did here, is there an update coming as i would like to use this for a medical site wide store.
Hi,
Have an awesome day and thank you for your interest in our themes
I recommend you try to see one of our themes. I hope it will use for your medical site purpose.
Here is the demo link: https://elessi.nasatheme.com/elementor/homepage-face-mask/Besides, you can see a lot of other niches demo on it.
I hope it’s useful with you.
Regards,
Nasatheme team
Have been checking your link so i would like to ask 1) is it possible to mix and match serveral home pages from your demo’s into a home page as some home pages lack the features of other home pages. 2) Can i set individual countdown timers for individual products within or without them being grouped ?
To answer your questions:
1. You can mix any elements from any homepage to a new home page that you want. Just drag & drop to do it.
2. This theme inherited from the WooCommerce base. Therefore you can set a countdown timer for each product that you want.Refer more https://elessi.nasatheme.com/product/sweater-stripes/
https://elessi.nasatheme.com/product/zessi-dresses/
I hope this helps!
Regards,
Nasatheme team
Hello,
I’m wondering how can i display Related products and up-sells carousels in the same product single?
Thank you in advance
Hello,
As for your question – as this is more technical – could you please open ticket at https://support.nasatheme.com
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site – WordPress Admin username / password
We’ll help you as soon as possible.
Regards,
Nasatheme team
It is really interesting. Category menu name does not change, there is a problem with demo import. I want help from theme development. They say we don’t help because you buy from Envato Elements. It’s really an unnecessary attitude. Then remove theme from envato elements?
Hi,
Have an awesome day.
Based on Envato Element Policy. The support service is not included when you download from Envato Element.
Please refer at https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements
https://prnt.sc/12dsua7Although like that, we sent to you a email with the some tips to resolve your issues, I hope you can get it
Regards,
Nasatheme team
I tried to upload font (.ttf) in custom font but it didn’t recognize it !
what is the font format do I have to upload
Hi osaimeh1,
As for your question – as this is more technical – could you please open a ticket at https://support.nasatheme.com
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site – WordPress Admin username/password
We’ll help you as soon as possible.
Regards,
Nasatheme team
How do you batch upload the vehicle data? Can you send a small example file , so we can see what the CSV file data looks like, what data structure you require ?
Currently, we have it like this in CSV
SKU,Vehicle Data: SKU111,”Ford, F-150, 2011-2015|Ford, F-150, 2011-2021|Toyota, Tacoma, 2011-2014” SKU222,”Ford, F-250, 2015-2015|Ford, F-350, 2011-2014|Ram, 1500, 2009-2020” SKU333,”Dodge, Charger, 2015-2015|Chevrolet, Malibu, 2011-2014|Ford, Mustang GT, 2009-2020”
We request full refund as soon as you get this message.
Reason: We decided to go with another theme, which has truly out of the box vehicle selector, CSV upload etc, with great documentation. Your them has nice design, but very poor documentation when it comes to vehicle data, how to import it, how to add on-by-one to the product or how to batch import it via CSV… You mention the above 0 times, not one sentence about it. Again, the theme looks really nice , but when you need a vehicle selector for car parts website then I can not recommend it. Regards
Hi wegherno,
Have an awesome day and we would like to apologize for any inconvenience that caused.
This theme inherited from the WooCommerce base, therefore you can import your products list base on the CSV file like the WooCommerce file format.
Please try using the Product Import Export for WooCommerce plugin for this purpose. Refer at https://wordpress.org/plugins/product-import-export-for-woo/
If you have any issues with this, please feel free email to us, we will be glad to help.
We look forward to receiving your reply.
Regards,
Nasatheme team
how can i hide yall filter and dosnt work and very clumsy have to map all product in category also in groups , a customer of mine sent me this theme that he purchased from you guys , i want to hide it and i am using an external filter that works with product categories !!
Hello,
As for your question – as this is more technical – could you please open ticket at https://support.nasatheme.com
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site – WordPress Admin username / password
We’ll help you as soon as possible.
Regards,
Nasatheme team
i just need to get the css to hide the filter https://shop.totalos.com/shop-2/
Hi abanksob1
As for your question – as this is more technical – could you please open ticket at https://support.nasatheme.com
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site – WordPress Admin username / password
We’ll help you as soon as possible.
Regards,
Nasatheme team
i do nt know why you want me information all i am asking is how to get rid of this useless filter https://shop.totalos.com/wp-content/uploads/2021/03/getrid-of-this.png i prefer css and not by changing code theme .
Hi, I bought your theme on Envato elements but many function not working. When guest users want to buy a product, the website working problematic for add to cart. Also, wishlist not working for guest users, and compare function never works. We thank you for never your theme update on Envato Elements.
Hello,
As for your question – as this is more technical – could you please open ticket at https://support.nasatheme.com
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site – WordPress Admin username / password
We’ll help you as soon as possible.
Regards,
Nasatheme team
You want me for 39$ for support. Because I bought your theme on Envato Elements. Good luck.
Hi yaclokepi,
As you know, the premium support is not included when you download from the Elements.
We are sorry about that.
Regards,
Nasatheme team
Hi, I got your theme from elements envato. Love it. I am facing a problem at the moment where the Add to Cart button is vanished, could you please guide how can I fix this?
Hello,
As for your question – as this is more technical – could you please open ticket at https://support.nasatheme.com
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site – WordPress Admin username / password
We’ll help you as soon as possible.
Regards,
Nasatheme team
Can I change the layout of the header?
Hi alancorp,
Have a nice day!
This theme support Header Builder, you can use the available headers or custom it like your purpose.
I hope this helps.
Regards,
Nasatheme team
Hi. Can you tell me please where is the field for “Top bar Promotion News” text? I must have looked everywhere and I cannot find it.
Hi emmker,
As for your question – as this is more technical – could you please open ticket at https://support.nasatheme.com
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site – WordPress Admin username / password
We’ll help you as soon as possible.
Regards,
Nasatheme team
How to change the shop now and newsletter button colors? The button color in settings is not applicable to these.
Hi,
As for your question – as this is more technical – could you please open a ticket at https://support.nasatheme.com
And leave your admin site link, access information there? p/s: Remember to switch your reply to the Private status (only can be used from comment 2nd).
We’ll help you as soon as possible.
Regards
