Absolutely amazing theme accompanied by great customer support
Author response
Thank you so much!
Excellent customer support
Author response
We are happy that you benefit from and are satisfied with our products and services, and we are happy on behalf of our customers. Thank you very much for taking the time to explain this process. :) Ninetheme Support
It is the second theme I bought on theme forest and this one is not so good to custom compare to the first one I had bought.
The responsive part of the theme is not well made and you need to be able to code some part to adjust images, text and logo size.
The help center is very nice but since you cannot change basic parameters yourself it is very annoying.
I would recommend this theme if you can code or if you have bases in web design.
Author response
Hello,
Thank you for your feedback but let us clear up something which might be misinterpreted.
What you see on the live demo is what you'll get after purchase including the responsive options. Regarding the background image, as our support agent already stated that they're being resized automaticaly by thr browsers depeding on the screen. In otger words, each devices has different screen size and you can not display a hero background ( not a widget background but just section hero background ) image on mobile in the same way it displays on desktop devices. Besides, one of our support agents ( Abdullah ) provide you some custom css css codes to make some improvements anyway.
On the other hand, the theme has been built with the use of WPBakery Page Builder, which makes you able to build your own sections, text or anything else you want without any coding knowledge is required.
If you need further assistance or have any other questions, please create a support ticket using the link below, and our support team will gladly assist you.
https://9theme.ticksy.com/
Cheers!
Support is Awesome! They are always available to help, resolve the issue fast and friendly. The theme is nicely developed, includes all the features required to built a good site.
Author response
Thank you so much! We are happy to take your time for us!
Fast and effective.
Author response
Thank you very much! :)
Very fast
Very friendly
Very helpful
Very professional
I like them all
One thing which is important :
I am not a person who bought just 1 theme in ThemeForest and put the review.
So far I bought more than 100 themes from many companies and from some of them I will buy more and more and from some of them not at all because support is really important regarding our business
I recommend this company
Once you try - you will understand what I mean when I say support is very important
Thanks
Author response
One more unique feedback! We are so happy that we deserve this proud review!
Thank you so much!
It's great. But you do not display properly on my mobile and I get an error in google console why can this happen? my web site is www.socialfix.gr
Author response
Hi there,
Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket
Cheers!
Ninetheme
I bought that theme, i'm so Happy.
I'm not so expert in web design but thanks to support It' s very easy to customize It.
Very nice design, simple and clear!
Good job!
Greatings to all team
Author response
Thank you very much! :)
Nice theme, very good support.
Author response
Thank you !
Great theme, easy to use. We had one issue with it following installation but thanks to the brilliant customer support available with this theme it was all fixed and sorted within the hour.
Author response
Thank you very much :)
I changed my rating. Service did reply but the message was in my junk mail. Sorry guys! <3
Author response
Thank you vey much :) It's just fine and also keep in mind for your further issues that our support team is always ready to help and guide you with anything you're having a hard time with.
This company has exceptional customer support. Fast, polite and effective service. The theme is also very user-friendly.
Author response
Thank you very much. Our support team loves what they do :)
I'm very satisfied with your service, especially, to thank Abdullah's magnificent attention.
Author response
Thank you very much! Our support team always aims to please :)
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