VanKarWai

VanKarWai supports this item

Supported

This author's response time can be up to 2 business days.

586 comments found.

773c

773c Purchased

I have updated the theme and now my portfolios do not link, it has an error saying ‘error loading work’ www.773c.co.uk

Hi 773c,

please, open a support ticket and provide there an admin user and password to your site. We will review this issue in order to understand better this.

Cheers!

Does it work on Wordpress 4.5?

Hello seekman,

Folio Two is working normally with Wordpress 4.5.2.

Thanks for your interest in our project! : )

Hi! I’ve purchased the item a while ago and I’m pretty happy. The only issue I can’t solve is adding a video after uploading it to the media gallery in a custom size. If I specify certain size it doesn’t appear at all, if I don’t it’s too small (480×270). I would like it to be 1290px. Am I doing something wrong or is it not possible at all? I followed your video on youtube and tried almost everything. Thanks a lot. Patryk

Hey Patrick!

please, open a private support ticket and provide there an admin user and password to your site in order that I can check the way that you are setting the sizes and I´ll let you know better.

Cheers! : )

Hi Van! Thanksthe quick reply, unfortunately I can’t submit a ticket as my support expired. I haven’t submit any problems during this period so perhaps you’ll be kind enough to help regardless. If that’s the case can you give me your email so I can send you the details?

Thanks a lot, Patryk

Sure thing, Patryk. I´m sorry, I didn´t realize about the support badge. Just write me using the contact form in my profile and I´ll back to you as soon as possible : )

nansen

nansen Purchased

Hi. I got this long time ago but chose to use another theme that time. Now I want to use it. I have a problem when pressing info about a project. Both text and the gallery comes up. How do I publish so the gallery dont come with on the info part`?

Hello nansen,

as we remark in the documentation, when you upload your content you must not click on ‘Insert into post’ button, simply close the media window by clicking the top/right cross icon and you are done. Once you have upload your contents they are already in the slider, you don´t need to click the button.

I hope it will be clear, otherwise, let me know and I´ll try to help different. And thanks for giving a try finally to Folio Two! : )

Pre Sale question; Is there an infinite scroll or pagination? Is it possible to use a youtube video as a portfolio item? Can you show me an example?

Hey handy44!

the theme does not provide infinite scroll for paginating your grid items. Folio Two loads every item in the fly in order to create the grid layout.

In case that you want to see a project with videos from Vimeo & Youtube working, you can check this out.

In any case, thanks for your interest in our theme! : )

Hi – I clicked to automatically install the 4.6.1 version of wordpress but the update must have failed because when i try to reach the login page i am redirected to this page:

http://www.rickybowry.com/index/wp-admin/upgrade.php?_wp_http_referer=%2Findex%2Fwp-admin%2F http://www.rickybowry.com site is still working ok though.

I have also tried manually replacing the wordpress files (except the wp-config.php file and the /wp-content/ directory) via FTP. I have also tried manually installing Wordpress 4.5.2 as i see from the forum this is compatible.

Any suggestions?

Thanks

Hey Ricky!

I´m sorry to hear that you have issues with your site. In this case, this could happen because many reasons, it is very weird to find this and normally are caused by server issues, file permissions, auto updates via hosting ‘one click’ features… many could be the reasons behind and I can recommend you to check this out or maybe here. Also, you can contact to your hosting company, they could help as well.

I hope that this will help you out! : )

Hi, after a bit of digging online i’ve resolved the issue. Thanks for swift response.

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