arrowthemes

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492 comments found.

Have you help to setup problems or other problems with the Turkish language support

If you have purchased our template, we can help you get up and running. If you use the latest version, there shouldn’t be any problem with Turkish language support. See this thread

regards

mbasiri

mbasiri Purchased

Please update to a modern browser—> I am getting this for my website what should i do?

Please see this thread

All support is conducted on the forums. https://arrowthemes.com/forum/

regards, Joel

mbasiri

mbasiri Purchased

I have updated the last version of the templet but still has a same problem

Please post on the forums where we handle all our support.

regards, Joel

I tried to follow the installation method 1 mentioned in the Fontaine installation documentation but it fails.

I get this error:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

I tried installing Joomla_3.4.8-Stable-Full_Package.zip downloaded from joomla.org. Everything went fine.

But when I use fontaine_j3_quickstart.zip I get Internal Server Error.

I had a quick comparison of fontaine_j3_quickstart.zip and Joomla_3.4.8-Stable-Full_Package.zip and I noticed that in fontaine_j3_quickstart.zip there is joomla.xml file missing and tmp folder is also missing.

Also, I have noticed that fontaine_PSD.zip is also missing from the themeforest-2593291-fontaine-clean-business-joomla-template.zip that I download from Theme Forest.

Can someone please help me solve this problem.

Thanks

Hi,

All our support is conducted via our forums. please open a thread on the forums: https://arrowthemes.com/forum If you don’t have an account, please create one here: https://arrowthemes.com/create-account

regards, Joel

susan3

susan3 Purchased

Dear Author,

I want to purchase the theme and its very good theme , my question is Can I divide the slider area into 2 sections left for menu and right for slider

thanks

With some customization on the module layout, this is possible. Once you purchase the template, please contact us on the forums and we’ll help you configure the module.

susan3

susan3 Purchased

ok, I will purchase now

Thanks for purchasing. Once you are ready, please post on our forums and we’ll help you with the customizations.

Hi Arrow Themes, I have a pre-sales question: Is it possible to have a logo larger than width=”200” height=”80”? I would like to have a logo image that goes across the width of the page. Is that possible with this theme? Thank you for your great theme.

Here’s an example of a site using Fontaine with a full width logo:

wonderful, thank you :-)

You’re welcome :)

susan3

susan3 Purchased

Hello,

I need support i have purchased fontaine template i tried to follow your instruction in documentation but i didn’t make it

1. I have upload the quickstart to my website 2. I have tried to show social icons but the website shows the code of the shortcode 3. I have tried to create slideshow but i didn’t make it

PLEASE support me ASAP

Kind Regards

Hi,

Please open a thread on the forums and our support team will help you out. https://arrowthemes.com/forum

regards, Joel

prekki

prekki Purchased

Hi, is it possible to assign a other style of the template to a subpage?

Hi,

I believe it’s possible. Could you provide an example?

prekki

prekki Purchased

I want to set another template-style to a Domain. I want to use the component “Virtual Domains”.

I’ve copy the template an set another color, but the style is not shown on the frontend.

Can you help me?

You need to rename the copied template to a different name for that to work. We’d like to assist you on this. However, it seems your support period has expired. Please renew your support then send us an email via our profile page.

regards, arrowthemes

rohinj

rohinj Purchased

since install i have not updated my site but now the site seems hacked and a phishing attack is reported. I checked a list of updates from themeforest on my email. but now if i click on download button i am not able to get them. Please suggest the next step.

Hi rohinj,

You need to always keep Joomla, all extensions and your template updated to ensure your site is safe. You may also need to add additional security measures like firewall for better security.

Envato introduced support at a fee last year September, which is charged at a fraction of the item price of the template. To extend the support, go to the item page and on the right you’ll see the button Renew Support.

regards, Joel

beboyd

beboyd Purchased

Hi, it seem grid layout not working, I can see this test in frontend

grid

“Imagination is everything. It is the preview of life’s coming attractions.” Albert Einstein framework/headingOur themes are built on Warp, a powerful framework which provides a rich tool set /block_icon column size=”1-4”Responsive Design/headingOur themes are built on a responsive framework, which gives them a friendly adaptive /block_icon column size=”1-4”Advanced Features/headingWe’ve enhanced the Warp theme to include some nice features that makes customization a breeze /block_icon [/grid]

Hi,

Go to components > rokcandy > click on Options button (top right) and ensure Enable content is set to Yes.

All our support is conducted via our forums. Your support period has expired. Please renew your support by going to the item page and clicking on ‘renew support’ button.

regards, Joel

Hi I want to buy the theme with Regular license. Will I get layered PSD file of the theme ?

Hi,

The PSD was designed based on version 1 of Fontaine and hence doesn’t have all the additional elements that you see in our demo. The social icons is one of those features which were added in a later version. As of now, we don’t have a PSD with the social icons.

regards, Joel

Ok, Please share latest PSD file whenever it is ready. Currently I am facing error while installing ‘fontaine_j3_quickstart’ setup on my server. The error is “[an error occurred while processing this directive]”. I have PHP 5.4 installed on my server. I am able to install Joomla 3.5.1 stable version downloaded from joomla website. Please suggest me how to resolve the issue.

Regards.

Hi,

please see this tutorial on how to install quickstart demo. If you have any issues or questions please post on our forums

regards, Joel

hello ,i have purchased fontaine template and i can’t find the Widgetkit Lite in the fontaine_extensions.zip file just a documentation and a link .

Hello,

Thanks for purchasing our template. Please click on ‘Widgetkit-documentation.html’ to be directed to the download page. You’ll find the Widgetkit lite (free) on that page.

If you’d like to have a replica of our live demo (which includes the Widgetkit lite, you can run the fontaine_quickstart.zip just like you would run a normal Joomla installation.

If you have any further questions, please ask in our forums

If you don’t have an account yet, please create one here Kind regards, Joel

thank you

You’re welcome :)

Deimo

Deimo Purchased

Demo is suspended O_O

Hi,

We are sorry for the inconvenience but we are trying to resolve the issue with our host. We think something could have gone wrong after we upgraded to a new server but we’ll post more information as soon as we have it.

Please bare with us and if you have any questions, kindly post on the comments and I’ll respond.

regards,
Joel
arrowthemes

Hi,

We are back online. We’ve resolved the issue which was caused by a slight misconfiguration on our account after the upgrade. Once again we apologize for the inconvenience caused.

regards, Joel

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