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Have you help to setup problems or other problems with the Turkish language support
If you have purchased our template, we can help you get up and running. If you use the latest version, there shouldn’t be any problem with Turkish language support. See this thread
Please update to a modern browser—> I am getting this for my website what should i do?
What version of the template are you running on? What browser are you seeing this message on?
Where can i check the version of template? I checked it which chrome and Safari
in the file templateDetails.xml
<!DOCTYPE install PUBLIC ”-//Joomla! 2.5//DTD template 1.0//EN” “http://www.joomla.org/xml/dtd/2.5/template-install.dtd”>
<extension version=”3.3” type=”template” client=”site” method=”upgrade”>
Please update to the latest version.
How do i update the last version? Could you please walk me through the process?
Please see this thread
I have updated the last version of the templet but still has a same problem
Please post on the forums where we handle all our support.
I tried to follow the installation method 1 mentioned in the Fontaine installation documentation but it fails.
I get this error:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
I tried installing Joomla_3.4.8-Stable-Full_Package.zip downloaded from joomla.org. Everything went fine.
But when I use fontaine_j3_quickstart.zip I get Internal Server Error.
I had a quick comparison of fontaine_j3_quickstart.zip and Joomla_3.4.8-Stable-Full_Package.zip and I noticed that in fontaine_j3_quickstart.zip there is joomla.xml file missing and tmp folder is also missing.
Also, I have noticed that fontaine_PSD.zip is also missing from the themeforest-2593291-fontaine-clean-business-joomla-template.zip that I download from Theme Forest.
Can someone please help me solve this problem.
I want to purchase the theme and its very good theme , my question is Can I divide the slider area into 2 sections left for menu and right for slider
Thanks for the interest. It’s possible to achieve that with a couple of edits on the modules. Have you seen our other theme saffron which comes with a slider/slider-right position? Perhaps that would be better but let me know what you’d prefer.
Thanks for your response , I prefer this theme if left sidebar can be enabled
Could you provide an example of the left menu?
I want to left side any module or costume menus
With some customization on the module layout, this is possible. Once you purchase the template, please contact us on the forums and we’ll help you configure the module.
ok, I will purchase now
Thanks for purchasing. Once you are ready, please post on our forums and we’ll help you with the customizations.
Hi Arrow Themes,
I have a pre-sales question: Is it possible to have a logo larger than width=”200” height=”80”?
I would like to have a logo image that goes across the width of the page. Is that possible with this theme?
Thank you for your great theme.
Thanks for the interest and the kind compliment
Yeah that’s possible with some additional css/code. In that case you’ll just unpublish the social icons and search then add the code to make your logo fill the entire header.
Some of our clients have done the same
Here’s an example of a site using Fontaine with a full width logo:
wonderful, thank you
I need support i have purchased fontaine template i tried to follow your instruction in documentation but i didn’t make it
1. I have upload the quickstart to my website
2. I have tried to show social icons but the website shows the code of the shortcode
3. I have tried to create slideshow but i didn’t make it
PLEASE support me ASAP
is it possible to assign a other style of the template to a subpage?
I believe it’s possible. Could you provide an example?
I want to set another template-style to a Domain. I want to use the component “Virtual Domains”.
I’ve copy the template an set another color, but the style is not shown on the frontend.
Can you help me?
You need to rename the copied template to a different name for that to work. We’d like to assist you on this. However, it seems your support period has expired. Please renew your support then send us an email via our profile page.
since install i have not updated my site but now the site seems hacked and a phishing attack is reported.
I checked a list of updates from themeforest on my email. but now if i click on download button i am not able to get them.
Please suggest the next step.
You need to always keep Joomla, all extensions and your template updated to ensure your site is safe. You may also need to add additional security measures like firewall for better security.
Envato introduced support at a fee last year September, which is charged at a fraction of the item price of the template. To extend the support, go to the item page and on the right you’ll see the button Renew Support.
Hi, it seem grid layout not working, I can see this test in frontend
“Imagination is everything. It is the preview of life’s coming attractions.”
framework/headingOur themes are built on Warp, a powerful framework which provides a rich tool set /block_icon column size=”1-4”Responsive Design/headingOur themes are built on a responsive framework, which gives them a friendly adaptive /block_icon column size=”1-4”Advanced Features/headingWe’ve enhanced the Warp theme to include some nice features that makes customization a breeze /block_icon [/grid]
Go to components > rokcandy > click on Options button (top right) and ensure Enable content is set to Yes.
All our support is conducted via our forums. Your support period has expired. Please renew your support by going to the item page and clicking on ‘renew support’ button.
I want to buy the theme with Regular license. Will I get layered PSD file of the theme ?
I have bought the theme so please provide me PSD file on email@example.com
Thanks for purchasing our template.
I’ve sent you the PSD link to your email.
Thank you for providing us PSD file.
In the PSD file I cannot see any social icons near search box in header area which are available on theme preview link https://arrowthemes.com/demo/?theme=fontaine.
Please provide us the PSD with the social icons on top area.
The PSD was designed based on version 1 of Fontaine and hence doesn’t have all the additional elements that you see in our demo. The social icons is one of those features which were added in a later version. As of now, we don’t have a PSD with the social icons.
Ok, Please share latest PSD file whenever it is ready. Currently I am facing error while installing ‘fontaine_j3_quickstart’ setup on my server. The error is “[an error occurred while processing this directive]”. I have PHP 5.4 installed on my server. I am able to install Joomla 3.5.1 stable version downloaded from joomla website. Please suggest me how to resolve the issue.
please see this tutorial on how to install quickstart demo. If you have any issues or questions please post on our forums
hello ,i have purchased fontaine template
and i can’t find the Widgetkit Lite in the fontaine_extensions.zip file just a documentation and a link .
Thanks for purchasing our template.
Please click on ‘Widgetkit-documentation.html’ to be directed to the download page. You’ll find the Widgetkit lite (free) on that page.
If you’d like to have a replica of our live demo (which includes the Widgetkit lite, you can run the fontaine_quickstart.zip just like you would run a normal Joomla installation.
If you have any further questions, please ask in our forums
If you don’t have an account yet, please create one here
Demo is suspended O_O
We are sorry for the inconvenience but we are trying to resolve the issue with our host. We think something could have gone wrong after we upgraded to a new server but we’ll post more information as soon as we have it.
Please bare with us and if you have any questions, kindly post on the comments and I’ll respond.
We are back online. We’ve resolved the issue which was caused by a slight
misconfiguration on our account after the upgrade. Once again we apologize for the inconvenience caused.
Youre site / Demos doesnt load, please check it
Woops! sorry about that. I’ve informed my hoster and they are working on it to resolve the issue. At the moment I’m able to load the demos. Please check the links again.
Thanks for the heads up and thanks for purchasing our template.
Posting here because making an account on your support site didn’t work for me.
I use Mega-menu (with the supplied extension ice) and the standard breadcrumbs, they both work fine if you stay in your current windowsize. But whenever you scale-down (trigger responsive design) and scale-up after it, they get placed on top of each other. A reload fixes it but thats not the way it should work. Help?
When creating an account, please user the same username as Themeforest i.e. vbict.
All our support is conducted via our forums. This helps us keep all questions in one place, which also helps others looking for the same information.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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