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Have you help to setup problems or other problems with the Turkish language support
If you have purchased our template, we can help you get up and running. If you use the latest version, there shouldn’t be any problem with Turkish language support. See this thread
Please update to a modern browser—> I am getting this for my website what should i do?
What version of the template are you running on? What browser are you seeing this message on?
Where can i check the version of template? I checked it which chrome and Safari
in the file templateDetails.xml
<!DOCTYPE install PUBLIC ”-//Joomla! 2.5//DTD template 1.0//EN” “http://www.joomla.org/xml/dtd/2.5/template-install.dtd”>
<extension version=”3.3” type=”template” client=”site” method=”upgrade”>
Please update to the latest version.
How do i update the last version? Could you please walk me through the process?
Please see this thread
I have updated the last version of the templet but still has a same problem
Please post on the forums where we handle all our support.
I tried to follow the installation method 1 mentioned in the Fontaine installation documentation but it fails.
I get this error:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
I tried installing Joomla_3.4.8-Stable-Full_Package.zip downloaded from joomla.org. Everything went fine.
But when I use fontaine_j3_quickstart.zip I get Internal Server Error.
I had a quick comparison of fontaine_j3_quickstart.zip and Joomla_3.4.8-Stable-Full_Package.zip and I noticed that in fontaine_j3_quickstart.zip there is joomla.xml file missing and tmp folder is also missing.
Also, I have noticed that fontaine_PSD.zip is also missing from the themeforest-2593291-fontaine-clean-business-joomla-template.zip that I download from Theme Forest.
Can someone please help me solve this problem.
I want to purchase the theme and its very good theme , my question is Can I divide the slider area into 2 sections left for menu and right for slider
Thanks for the interest. It’s possible to achieve that with a couple of edits on the modules. Have you seen our other theme saffron which comes with a slider/slider-right position? Perhaps that would be better but let me know what you’d prefer.
Thanks for your response , I prefer this theme if left sidebar can be enabled
Could you provide an example of the left menu?
I want to left side any module or costume menus
With some customization on the module layout, this is possible. Once you purchase the template, please contact us on the forums and we’ll help you configure the module.
ok, I will purchase now
Thanks for purchasing. Once you are ready, please post on our forums and we’ll help you with the customizations.
Hi Arrow Themes,
I have a pre-sales question: Is it possible to have a logo larger than width=”200” height=”80”?
I would like to have a logo image that goes across the width of the page. Is that possible with this theme?
Thank you for your great theme.
Thanks for the interest and the kind compliment
Yeah that’s possible with some additional css/code. In that case you’ll just unpublish the social icons and search then add the code to make your logo fill the entire header.
Some of our clients have done the same
Here’s an example of a site using Fontaine with a full width logo:
wonderful, thank you
I need support i have purchased fontaine template i tried to follow your instruction in documentation but i didn’t make it
1. I have upload the quickstart to my website
2. I have tried to show social icons but the website shows the code of the shortcode
3. I have tried to create slideshow but i didn’t make it
PLEASE support me ASAP
is it possible to assign a other style of the template to a subpage?
I believe it’s possible. Could you provide an example?
I want to set another template-style to a Domain. I want to use the component “Virtual Domains”.
I’ve copy the template an set another color, but the style is not shown on the frontend.
Can you help me?
You need to rename the copied template to a different name for that to work. We’d like to assist you on this. However, it seems your support period has expired. Please renew your support then send us an email via our profile page.
since install i have not updated my site but now the site seems hacked and a phishing attack is reported.
I checked a list of updates from themeforest on my email. but now if i click on download button i am not able to get them.
Please suggest the next step.
You need to always keep Joomla, all extensions and your template updated to ensure your site is safe. You may also need to add additional security measures like firewall for better security.
Envato introduced support at a fee last year September, which is charged at a fraction of the item price of the template. To extend the support, go to the item page and on the right you’ll see the button Renew Support.
Hi, it seem grid layout not working, I can see this test in frontend
“Imagination is everything. It is the preview of life’s coming attractions.”
framework/headingOur themes are built on Warp, a powerful framework which provides a rich tool set /block_icon column size=”1-4”Responsive Design/headingOur themes are built on a responsive framework, which gives them a friendly adaptive /block_icon column size=”1-4”Advanced Features/headingWe’ve enhanced the Warp theme to include some nice features that makes customization a breeze /block_icon [/grid]
Go to components > rokcandy > click on Options button (top right) and ensure Enable content is set to Yes.
All our support is conducted via our forums. Your support period has expired. Please renew your support by going to the item page and clicking on ‘renew support’ button.
I want to buy the theme with Regular license. Will I get layered PSD file of the theme ?
I have bought the theme so please provide me PSD file on email@example.com
Thanks for purchasing our template.
I’ve sent you the PSD link to your email.
Thank you for providing us PSD file.
In the PSD file I cannot see any social icons near search box in header area which are available on theme preview link https://arrowthemes.com/demo/?theme=fontaine.
Please provide us the PSD with the social icons on top area.
The PSD was designed based on version 1 of Fontaine and hence doesn’t have all the additional elements that you see in our demo. The social icons is one of those features which were added in a later version. As of now, we don’t have a PSD with the social icons.
Ok, Please share latest PSD file whenever it is ready. Currently I am facing error while installing ‘fontaine_j3_quickstart’ setup on my server. The error is “[an error occurred while processing this directive]”. I have PHP 5.4 installed on my server. I am able to install Joomla 3.5.1 stable version downloaded from joomla website. Please suggest me how to resolve the issue.
please see this tutorial on how to install quickstart demo. If you have any issues or questions please post on our forums
hello ,i have purchased fontaine template
and i can’t find the Widgetkit Lite in the fontaine_extensions.zip file just a documentation and a link .
Thanks for purchasing our template.
Please click on ‘Widgetkit-documentation.html’ to be directed to the download page. You’ll find the Widgetkit lite (free) on that page.
If you’d like to have a replica of our live demo (which includes the Widgetkit lite, you can run the fontaine_quickstart.zip just like you would run a normal Joomla installation.
If you have any further questions, please ask in our forums
If you don’t have an account yet, please create one here
Demo is suspended O_O
We are sorry for the inconvenience but we are trying to resolve the issue with our host. We think something could have gone wrong after we upgraded to a new server but we’ll post more information as soon as we have it.
Please bare with us and if you have any questions, kindly post on the comments and I’ll respond.
We are back online. We’ve resolved the issue which was caused by a slight
misconfiguration on our account after the upgrade. Once again we apologize for the inconvenience caused.
Youre site / Demos doesnt load, please check it
Woops! sorry about that. I’ve informed my hoster and they are working on it to resolve the issue. At the moment I’m able to load the demos. Please check the links again.
Thanks for the heads up and thanks for purchasing our template.
Posting here because making an account on your support site didn’t work for me.
I use Mega-menu (with the supplied extension ice) and the standard breadcrumbs, they both work fine if you stay in your current windowsize. But whenever you scale-down (trigger responsive design) and scale-up after it, they get placed on top of each other. A reload fixes it but thats not the way it should work. Help?
When creating an account, please user the same username as Themeforest i.e. vbict.
All our support is conducted via our forums. This helps us keep all questions in one place, which also helps others looking for the same information.
I have some pre-sales questions re. the Fontaine template.
I purchased the Saffron template from you earlier this year, and I’m very pleased with it. I’d now like to update another of my Joomla sites with a fully responsive template, and I’m interested in Fontaine.
The site I’d like to update is http://www.scottishmountainlandscapes.co.uk/. With regards to Fontaine:
1. Is is possible to have a larger site logo than the one in your demo? My existing logo is 460×80 px. It doesn’t have to take up the full width of the page, as you demonstrated in a reply to another question.
2. Can the site logo be in .jpg or .png format, and if so, is it scaled for tablets and mobiles?
3. Is it possible to stop the main menu from staying in view as the user scrolls down the page?
4. Is it possible to adjust the screen width where the main menu collapses to the mobile version? I’d like the main menu to be visible on a slightly narrower screen than your demo.
5. I’d like to keep the footer area the same dark green colour if possible. Is it possible to do this with Fontaine?
We are glad you were happy with Saffron.
1. Yes that’s possible. You can have a larger logo by specifying the width and height in the logo module in HTML.
2. Yes, the logo format can be in .jpg or .png. The logo will scale down in mobile screens.
3. Yes, you can turn it off in the template admin panel by setting the ‘Sticky Menu’ setting to Off
4. Yes. You can edit that in the template admin panel by setting the ‘Mobile Menu Breakpoint’ setting
5. Yes. You can set that in the template admin panel by setting the ‘Footer-section background’ to dark green (#327f73)
The admin panel demo page has some screenshots on how the template admin panel looks like. Let me know if you’ve got any further questions.
Thanks for the info.
Another question: on the Creative Home Page Layout, is it possible to change the background image of the “Expand Your Business” section?
Yes. You can change that image by editing the module ‘Expand your business’ > navigate to Options tab and change the ‘Background Image’ > save
Many thanks for the info.
You’re most welcome.
Is the latest theme version still compatible with Joomla 2.5.28? If not, what is the most recent version of your theme that is AND is it possible to download that previous version # instead of the newest?
Unfortunately we don’t dropped fontaine support for Joomla 2.5. Joomla 2.5 ended support last year so we are only providing Fontaine for Joomla 3.x.
The most recent version of Fontaine is v 2.5.2. You can see the changelog here
No, it’s not possible to download the previous version. Each new version fixes bugs and adds improvements.
Hi, we have also a presale question. We would like to buy Fontaine template (the most recent version).
We looked up in several forums, that there are still vulnerablity gaps concerning the K2 extension. ALTOUGH the vulnerability gap is known and a hacker published a full disclosure on it, the developer ( I have read that arrowthemes is the developer) still did not corrected it. Maybe you have abandoned supported the K2 extension?
Thanks for purchasing our template.
Thanks for informing us about the vulnerability. We are not the developers of the said extension. I’ve notified the developer about the link. From their github repo, they seem to be working on the next version and hopefully that will be fixed in the next version.
If you have any questions concerning our template, please post on the forums.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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