At first the theme is not super intuitive (at least in my opinion), but the developers and agents from the free customer support are very helpful and responsive and have helped me with any question I asked regarding structure, usability, translation, customization, etc.
Non-compliant with structured data resulting in bad google rating for your site. It was reported first time January 2nd 2016 and even with many, many reportings, InspiryThemes still do not think it is in their theme and are not putting in the effort to correct. I have to move from this theme after being a loyal user for many years. A small thing that would never make the 5 stars is the tedious update method. It seems a little old school. Changing these two things would bring them to 5 stars.