createit-pl

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313 comments found.

How can I add a widget code to the home page that begins and ends in div tags?

Hi!

Widgets can be added to the Home page via Visual Composer plugin.

Thanks, CreateIT

You guys need to consider hiring someone else for support during weekends. I get holidays happen but I submitted my ticket Thursday.. Now my issues won’t be resolved until Monday.. Very frustrating.

Hello. After updating to version 5.3 I am having serious issues with page load speeds. Usualy it takes about 10 s to load my page. The website is: http://www.upala.sk/ . I will be thankful for any suggestions.

I had to switch back to the older version of the theme, because activating the new theme deleted all of my products and the did not reappear even after swithing back to the old theme. I am very lucky that I did a full backup of the site before. This is a serious issue guys.

I am using W3 total cache and also I have a custom built WP Virtual Server. All of my other websites are loadint within 500 – 1000 ms

Hi!

Do you mean woocommerce products or menu products? Because Woocommerce products can be deleted if you remove the WooCommerce plugin from your website (or can be hidden if you deactivate the plugin).

Thanks, createIT

tbcom

tbcom Purchased

Hi there,

I suspect the conversion from food truck default to visual composer shortcodes doesn’t actually work.

I mean the conversion of the actual shortcodes seems to work and I can see the new converted VC shortcodes, but when I switch between classic view and basic editor, the rows and columns I should be seeing normally with Visual Composer are not actually visually present.

I can see the shortcodes in Classic View, but nothing shows up in Basic Editor. I’ve tried this with and without activating the Visual Composer plugin first.

Also, if I now switch to Basic Editor and create a new VC element on the top of my current converted elements that I can’t see, all of my shortcodes will disappear, I mean get deleted.

Also, someone mentioned in previous comments that they lost all their products when updating to Truck theme 5 from previous versions.

This could happen if you delete woocommerce when updating the theme as you mentioned in your reply, that’s correct.

BUT in this case it actually happens when you only deactivate Woocommerce during the update. You will loose the entire product list. 76 in my case ;)

tbcom

tbcom Purchased

Btw. I also confirm a massive change in the loading times. The site now loads 3 times slower. I am already using Total Cache plugin well configured.

tbcom

tbcom Purchased

Correction – Visual Composer’s “Backend Editor” I meant in my previous message, not the Basic Editor .. sorry

Hi!

Classic mode in Visual Composer will let you see the VC shortcodes so in this mode the box view is not avaliable, only in the Backend editor you will be able to see and use the drag and drop elements editor.

About any other problems with the VC plugin please contact our support forum at http://createit.support/ with details how to access your website so we could check this? Our team will gladly help you there.

When you are updating the theme you shouldn’t be adding or removing any plugins becasue that can create unexpected issues on the site also before theme update we highly recommend that you back up your current site.

The performance of the theme can be slow down by the ammount of images used on the site or server perfomance. We tested the demo and we weren’t able to recreate the performance problem in the latest version of the theme.

Thanks, createIT

I’m trying to edit something in the footer widget, however, it won’t let me scroll down to see the text when expanded. Is there something not working in the theme?

Hi!

Can you please send us a link/screenshot with this problem via support@createit.pl? We don’t have any reported issues about widgets so we will need to check this directly on your website.

Thanks, createIT

Hi,

Thank you for this theme. The tar.gz file with PSD source files is missing the Kebab King source files. Can you please send these at the earliest? I need this specifically. Thanks

Hi!

Can you please drop us an email to support@createit.pl or provide your email address so we could send you files??

Thanks, createIT

Pre purchase question.

Does this theme work in multisite mode? I will use it for just one url, but it should work in a multisite installation.

Thank you.

Hi!

Yes, sure – it can be used in multisite network.

Thanks, createIT

Hello I updated my theme and now all of woocommerce products have disappeared?? All I did was upload the most recent version of the burger theme and lost all of my products???? I checked woocommerce and nothing is there

Hi!

Please make sure that WooCommerce plugin is still activated. If yes, please contact our support team support@createit.pl or via forum http://createit.support/ with test access to your website, so we could check this and help you.

Thanks, createIT

hi.rtl support?

Hi!

No unfortunately theme does not support RTL. Sorry about that!

createIT

Zip file won’t upload to GoDaddy and they say it’s corrupt.

Hi!

Please unzip the download package and upload only <e>burgerlovertheme folder in wp-content/themes directory (and, optionally selected child theme of your choice – all child themese can also be found in main package). If you still have problems with installation, please contact our support at http://createit.support/

Thanks, createIT

Hi, pre sales, query. 1) Can the twitter widget be replaced by a facebook widget instead? can a secondary colour be added to any skin? thanking you

Hi!

1. At the moment we don’t have facebook widget available – I will add this to the feature list for the next updates. 2. Unfortunately this option is also unavailable – though we have 20 different predefined color schemes of the theme, so maybe you will be able to choose something suitable for you?

Thanks, createIT

Hello, Great Looking Theme, Can you kindly send me this spash page: where you select different flavours: http://themeforest.net/item/food-truck-restaurant-10-styles-wp-theme/full_screen_preview/6932121

Also can you kindly confirm how I go about installling all of the different flavours so that users can choose which design they want.

Hello there!

Sure, we will send you the splash page files – just drop us an email to support@createit.pl You can have only one flavour (child theme) activated per WordPress site, so if you would like to use all flavours at the same time it would require WordPress multisite network (documentation: here) and activate each child theme on a separate site.

Thanks, createIT

Hello, where can i find the psd or png of the slides of sandwich earl theme? thank you

Hello!

Please contact our support forum at http://createit.support/ about that. Our team will send you the files. Sorry about the inconvenience!

Thanks, createIT

imane1312

imane1312 Purchased

Hello, I installed your theme sandwich earl. I want to translate the title of the cart page “your cart contains” and the text button “add to cart” on the home page”. Where can i do this? thank you

Hi!

This two phrases can be transalted using ct_theme.pot file. I had to update this file so please download it from HERE and replace it with the old one on path burgertheme > lang.

Now to translate this phrases please follow instruction below:

1. Download free pot editor Poedit, that you can find here: LINK
2. Now you can create a .po file, just click Create new translation option and use the ct_theme.pot file
3. Choose the language of the transaltion Example
4. Add the translation
5. Save the file as ct_theme-pl_PL.po (the name is ct_theme-language_LANGUAGE) and put on path /wp-content/languages/themes/

And that’s all :) !

If you will had any problems doing this on your own, please contact us via e-mail: support@createit.pl. We will be more than happy to help you there.

Thanks, createIT

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