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84 comments found.

hey is the theme compatible with latest wp?

Sorry for the late reply, yes it is :)

Hi

The support ticket systems doesn’t seem to be saving tickets so I’ve posted my ticket request below:

Hi I’m looking to add a bespoke social profile icon to the footer along with the Facebook twitter etc…

I’ve updated the the social-settings.php file to include an extra element to add the url in the back end of the site but can’t figure out the best way to add my icon. Can you please advise?

Thanks in advance.

Hi there

Our support system works fine, it just takes a little to show the submitted tickets in the history. We have received your ticket and is queued for a reply. Thanks for the patience!

Through what date will you guarantee updates and availability to New Customers of the your Forest theme?

I purchased your PROXY AND your SHIFT themes and they are unavailable to download through Envato.

I could have purchased Forest or Cluster (for example, both of which are still active on here) and been equally satisfied and customized it. However, I opted for “Proxy” and “Shift”

Why should customers trust that you will provide updates and continue to enable access to a theme they purchased?

Will you replace the download with a complimentary replacement theme coupon code for an alternative theme?

Hi Jeff.

John here. In short, no, we cannot guarantee that a theme that a customer purchases here at Themeforest will be infinitely available for sale and updated. Please understand that themes as digital products have a life-span as well, and when we feel that this life-span is coning to the end we might decide to retire a theme.

It is not an easy decision to retire a theme, but when this happens, the traction the theme receives is not justifying a continuous update and maintenance of the theme.

We retire themes in order to be able to focus on building new products/themes based on the updated coding/design standards.

Hope this helps! Cheers

John

“Will you replace the download with a complimentary replacement theme coupon code for an alternative theme?”

I’m afraid this is not possible due to ThemeForest technical restrictions.

However, as this article describes http://codest.ag/1PR7NLs once we re-release the themes we will offer a 35% discount for users of the old versions.

Thanks!

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