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369 comments found.

Hi. I am using the forked theme, and I’m wondering if there is a way to add an event that doesn’t show up on the countdown timer. For example, I want to have our business hours and other events on the same calendar, but I don’t want a countdown timer for the business hours. Thanks in advance for your help!

Hi there

Thanks for the message.

events cannot be disabled from the countdown timer.

AJ

Hello, the built-in Croma contact form in the theme is not working! The sender receives a confirmation email, however the message never gets sent to the email address on the Contact Form dashboard, nor the admin email in Wordpress. Please help, as the client cannot receive important inquiries from customers who are complaining. I created a support ticket for this. Thank you.

Hi There

THanks for the message.

If you make contact to my personal assistance line we provide assistance on this. You can contact me through my profile page here (bottom right) or my support page here

AJ

Hello. I did not hear back from you about the contact forms not working… When will there be a fix for this?

i replied ot add of the ticket requests that i received. Can you please email me at aj@cro.ma and i’ll assist.

AJ

Hello! I submitted a ticket about this issue earlier but wanted to cover all bases. We have been using Forked for a year and a half and love it. Today, our events page seems to be not displaying correctly. Any event after 13 February is not in the usual events box. We use this page to promote ticketed events, so we need it to work asap. Any idea what might be causing this issue? for reference: oldarcana.com/events.

Thank you so much!

Hi Handshoe

THanks for the message.

I just replied ot your email.

REgards

AJ

Hi AJ – thank you. We unfortunately did not receive the email. Could you re-send?

Thanks for the reply.

I would love to find the message and reply again, but at present I’m receiving up to 100 emails a day and i would not know where to start to look. :)

If you would be so kind to send a message to aj@cro.ma I’ll assist gladly.

AJ

I am attempting to get support for the Forked theme. No reply using the form on your website (http://cro.ma/?page_id=327) and your customer care email contact listed on your website (care@cro.ma) bounces back. What gives?

Hi Rooted pixels we did receive your email from last night and just replied.

Regards

AJ

Hi, when is the next updat coming? Regards Marco

Hi marco

The theme are 100% compliant with the latest version of Wordpress. As soon as there is a reason to update i will do that.

AJ

Ok, thanks!

Hello, the built-in Croma contact form in the theme is not working! The sender receives a confirmation email, however the message never gets sent to the recipient. the web address is www.theleathernbottle.co.uk. I have sent you a ticket too. Please this is urgent.

Good morning.

I replied to your mail.

AJ

This still hasn’t been resolved, can you please respond to my emails?

Yip i now received the correct details from you and added some code.

Really like this theme! I am having trouble uploading the theme logo on the croma dash. Watched the help files and actually got it to work before but now when I choose the image, insert into post, and save, nothing comes up? Can’t figure out what I’m doing wrong

Hi Shaylark.

Good morning.

If you reach out on my asisstance line i can assist with this:

http://cro.ma/?page_id=327

AJ

mudmaps1

mudmaps1 Purchased

Mobile Menu disappears for logged in users: Just discovered this problem. Is anyone else experiencing it?

Good morning.

Thanks for reaching out.

If you reach out on my support line i can assist.

http://cro.ma/?page_id=327

I have not come across this before.

Might be a javascript issue with a plugin.

AJ

stamyo

stamyo Purchased

Hi there, I wanted to update the menu items and it seems not possible. Although, in the admin everything seems ok, in the front end everything appears as it was before (no changes). I have tried on different browsers, I have cleared the cache, but still nothing. Thank you in advance.

Hi Stamyo.

THanks for the message. If you reach out ot me on my assistance line i can take a look.

http://cro.ma/?page_id=327

AJ

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