41 comments found.
I am unable to access support. When I try to register there registration form errors out with the error message “invalid purchase code”. I copied the purchase code from envato / themeforest so I am certain it is correct. I even extended the support for 6 months. Still invalid purchase code error when attempting to register. I tried using different browsers, but I still get the error message. There is no other way to contact except for registering. But I can’t register… so I can’t get support… so if I can’t get support I would like a refund.
Hi! Thanks for the contact email. I have sent over the request.
Yes!. we’ll support for your Thanks
Hello dear 7uptheme, i buy Purchase code at 2020-10-11 and i try today again after long time to active my theme and i become the error. i checked here : https://forum.7uptheme.net/check-purchased-code/# and i saw nothing. i check with registering in 7uptheme website . I see the ERROR: Purchasedcode not correct !!! . This code worked in last 2 year without problem! what can i do?
Hi,
with a purchase code you can only activate with a single domain
Thanks
Hi, i change the domain and old domain is not active more. I can send the code per Email and you can see its install at single domain.
Thanks
demo not working..
Hi,
Our server is having a problem and we are trying to fix it
Thanks
man, your demo preview is super buggy! maybe you fix that. i couldnt get onto a detail pag. was stuck on that red loading page with 3 dots.
HI,
Yes, loading speed may take longer than usual. Please wait
Thanks
I tried to get to support and it shows a 404 not found error. I’m trying to get enabled google fonts into theme options but keeps disabled or disappears. May I get some kind of support? thank you.
Are the images and video clips show in the demo included for use in the downloaded theme?
Hi,
yes, we send for your
Thanks
Hi all, we bought the theme and would like to use some of the images from the demo. Are the images from the demo allowed to be used for the website? If not, is there a possibility to buy the licenses for the images? If so where?
Hello, how can i remove or change the icon in the titles: https://www.photozi.com/image/7Tksr
Hi,
can I have a link to the demo site without the preloader to test the speed of the website?
Thanks,
Sebastian
Hi. Which are the YITH plugins the theme is compatible with? Thanks.
Hi,
Our product is compatible with most plugins from YITH provider. You can send us the plugin name to know exactly how compatible with our product
Thanks
Hello i try to import the demo but show this:
Importing … Importing the demo theme options…DONE! Importing the demo widgets… DONE!. Importing data: contact.xml 1 of 10 … DONE! Importing data: footer.xml 2 of 10 … DONE! Importing data: header.xml 3 of 10 … DONE! Importing data: mailchimp.xml 4 of 10 … DONE!
and after this show error 404 page and show Stop Working
Good morning I don’t need vendor features, will this theme have a discount?
We have a very pretty layout, so please contact us.
Please send to: contact.7uptheme@gmail.com
Thanks
Hello
I’ve installed theme forpets without issues. After that I installed WPML module and it breaks site looks. Is this theme-related?
Good day! Is this template include HTML that i can use on other CMS? not on the WooCommerce?
Hi,
No Html version
yes, theme work on the WooCommerce
Thanks
is the theme compatible with elementor?
Hi,
No
Thanks
so what is the drag and drop builder u use to build the website?
we use WPBakery Page Builder
Hi, I am from India. I need all the “VAT” taxes to be replaced by “GST” as this is the norm. How do I change that?
Hi, I need your help. In the “Theme option” section, I have a label that says “Developer Mode Enabled”. And I can’t find how to remove this, I am afraid that possibly is not put available all the functionality in my store. And in “Thypography” the Google font are not enabled, it says that I need ro register in Redflux, but do that cost. What Can I do for these two issues?
Hi,
Please send to: https://forum.7uptheme.net/forums/forum/forpets/
we’ll support for your
Many thanks
Ok, I will. Thanks much !
❤️❤️❤️
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We cannot login your website https://prnt.sc/vq7770. Please check again
Thanks
Hi,
I have purchased “Forpets – food Shop WooCommerce Theme” theme and getting issues in “Import Demo data”.
Please help me with the same.
I have tried to import data but it gives me an error.
Please resolve issues and help me to import data. I have submitted ticekt on your website but no response from there.
Hi,
Please send to: https://forum.7uptheme.net/forums/forum/forpets/
we’ll support for your
Many thanks
Submitted there, But no one responding. Please check: https://forum.7uptheme.net/forums/topic/getting-issues-with-import-demo-data/
Stil no reply from your end. When you think it can be resolved?
Awaiting for your reply.
We cannot login your website https://prnt.sc/vq7770. Please check again
Thanks
Hello, I installed the theme on petolina.com …. But the website is very slow., Also try to open any product and go through product images, and see the problem, What should i do?