infortis supports this item


2893 comments found.

Is it possible to get a list of the files with changes from version 2.1.1 to 2.1.2?


We don’t provide/make such lists. But you can always compare both versions with some diff tool if needed.

Kind regards

HI Infortis,

I am having a problem with the following pages, and don’t seem to know where i am going wrong. the appropriate forms are not displaying in the front end.

And when i select forgotten password the following error happens,

Fatal error: Call to a member function setEmailValue() on a non-object in /home/ddldirect/ on line 686

Regards DDL


This issue is not related to the theme. All these pages are Magento’s standard pages and were not added by this theme.

Kind regards


Can you provide instructions on how to the custom “Electronics” drop down main menu?

And instructions for the “Fashion” drop down main menu would also be great.

I tried setting the category with the landing page as described on page 39 of the User Guides and no luck. Please let me know if I’m missing something else.

Thanks, Henry


First, you need to enable “Wide Style” in: System > Configuration > Menu > Style of the main menu

What you can see under categories ‘Fashion’ and ‘Electronics’ in our demos was created using blocks which can be added to each top-level and second-level category. Category blocks are described with details in the user guide: 13.2 Custom Category Blocks

For example, the yellow banner under ‘Electronics’ is a content of the text field “Block Right” in Catalog > Category Management > ‘Electronics’. Please take a look at the screenshots in chapters 13.2.2 and 13.2.3, they show the layout of all custom blocks under top-level and second-level categories.

Screenshots are from different theme but it works exactly the same in Fortis.

Kind regards

Purchased this theme and since installed on Magento CE 1.8 we have been having issues on product listing page.. category or sub category, site does not render properly. Looked for answers but was not able to get. Even contacted the author, still no response. Need Help. to see the issue.

Thank you, Andrew

Just wanted to check if the latest version is available for us to download.

Yes, version compatible with Magento is ready for download.

thank you, i must say you guys have great support. Two Thumps UP!!!

Hello Infortis,

Happy new year!

could you please tell us when the update will be available? In this comment you told us it would be available the next day. That would have been the 24th of December but the update is still not there.

The Ultimo theme has had it’s update for more than a week now. It’s also important because of the iOS flex slider issue on the homepage and category pages, which was fixed for Ultimo theme in the November 13 update already. Ultimo theme seems to have more frequent updates and more intensive support than Fortis theme…

I hope we (Fortis users) are not left in the cold here :)

Thank you!


We’re very sorry, we have a delay because of Christmas/New Year holidays. We also needed to implement some changes: current Flexslider plugin is not fully compatible with latest webkit browsers. So in the next update we’re switching to a different slider. It is already implemented, we’re now doing the final testing. Update will be released after the next week.

Kind regards


I am finding bit difficult to find out the exact color combination to look like your magento fortis demo store (light), is it possible to give color combination of your demo store (light) ? so that I can apply in theme settings. The default is dark.

Thanks in advance


Here you can find screenshots with color settings from all demos:

(Click on each image and then click “Download” button to download the bigger version)



twj Purchased

Is there a Admin Control Panel to login to in order to edit the Theme after it has been installed to the hosting server…. a page to see the theme as is and add pictures, text ect….



In Magento by default you can log in to the admin panel at this URL:

Kind regards

In the infortis theme I would like to move the search box after the last item in the horizontal main menu. I have the space, but I can’t get it in using header.phtml

What would be the way to do this?


You would need to move to the template file of the menu.

To check which template files you need to edit to customize specific sections of Magento, you can enable Magento’s “Template Path Hints”, it will display the names of template file of each block in the front-end. Please see this short video tutorial for more details:

Kind regards

Hello Infortis -

Just want to complement you on the fantastic work you’ve done with this theme! The price is a bargain considering the features and benefits it offers! The support and documentation is excellent!

Wish you continued success and thanks for your efforts. Cheers!



Thank you very much. :)

Good luck with your project

Hi There,

I have a site running your theme… it sells t shirts. These are configurable products and i have set the option to show the simple product image when the customer proceeds to the cart. i.e. if they select blue the image that features will be a blue t shirt. This works fine.

The problem is that when the custom selects the option to add a gift message the image that features beside the text field is of the base/configurable product.

Is there a way to make sure the image that features beside the gift message is the same image that features in the cart i.e. the simple product?

Many thanks,


Please see below how configurable product does not show thumbnail in gift option

i.e. i select blue, it shows blue in cart but then reverts back to primary image in gift option

This “Gift options” block is Magento’s functionality, it is not related to the theme (we didn’t change it in our theme). Please refer to Magento documentation for details about configuration.


I recently upgraded the template and i cant get the drop down menu to appear, can someone recommend something ?



Please make sure you uploaded all theme files and then flush all caches and clear your browsers cache. To upgrade properly follow the steps described in the Update Guide. Refer to the “Troubleshooting” chapter to check the list of possible sources of problems.

Kind regards

Hi fortis,

How do i only display two levels in the main navigation and in the sidebar navigation with accordion i would like to display all the categories. as when i enable the category and change the number of levels in configuration it shows in both places.

Magento was just released and is not supported yet as it is stated in the theme description. We have to update the theme, earlier versions of the theme were not compatible as they were created before Magento was released. Update will be released around Monday.

When you want to upgrade your Magento, you need to wait for version of the theme which is compatible with that version of Magento. You shouldn’t upgrade Magneto before we prepare theme update. Otherwise you will have dozens of issues.

Kind regards

Many thanks, this was actually the only issue i got and thoroughly tested all features since last 1 month, any how thanks i will wait for the update then. Do you have an estimated date when release will be.

Regards Iqbal

Update will be released around Monday.

I am working with rcrew on spidertech website. I have found another issue on template. When i use 1024px size, on Category grid view, i am not able to use 3 colum product and have the left sidebar category menu on left side, it shows under the products.

Let me show you,

3 Colums: Without any modifications.

3 Colums:

I had to change the custom category page custom layout: And this was the best i could with theme config settings, without change the code manualy: And i can reach what i want by changing the code manualy:

There is any chance i can get this by just changing theme settings in magento admin panel?



1. First of all: please clarify which version are you using? You are referring to which is based on Fortis 1, but on your screenshots you are showing Fortis 2.

2. In the demo you can see that 3 columns can be used with this width (1024px) without any problems:

Please make sure your custom modifications don’t break the default layout.

Kind regards

Which payment method is compatible with the mobile theme? A way that is within the own theme. thank you


Payment methods are not related to the theme, checkout and payment selection is Magento’s functionality.

Kind regards

Hi Infortis,

We need Category menu to look as it looks on this page when you click on All Categories.

I tried to use Sidebar menu block code in menu, but it doesn’t appear as we need..When I use Sidebar menu block code in block_right_top it appears as we need, but we need such look and functionality to appear as item in menu..With other words we need to have one item in menu Categories and when someone click on Categories to appear Sidebar menu block code with categories. Please say me is this possible to implement with current theme fetures and functionalities.

Thanks in advance Regards


Unfortunately there is no such feature out of the box, you would need to find an extension which adds this kind of menu.

Kind regards

I’ve been trying and trying for months to fix the ‘Home’ Icon in my webpage because it is also white as when I’m in home. Look: How can I fix it?


Are you using the latest version?

Kind regards

I am using Fortis 2.0.2-B

Please upgrade to the latest version. There were some issues related to cache of the menu in previous versions. I’m not sure if this is related, but if it will not help, we will take a look into this further and fix it in the next update.

I testing version 2.1.2 and in the category view selection buttons are “shopping cart” -buttons. Selection between grid/list works ok. It could be some kind od CCS problem but I don’t find solution. Can you help me?


I’m sorry but I don’t quite understand what is the issue, please clarify your question.

Kind regards

All icons are in pix.png -file. Category selection buttons are “shopping cart” icons what are in same file. Template cannot use right “coordinates”. I have screencopy

pix.png looks different in version 2.1.2 so it seems that you didn’t upload all theme files during upgrade. And possibly you still have some outdated CSS in your installation.

Hi, I stumbled upon a problem with Bundled products in conjunction with the use of the AddThis script code that I’ve embedden in a block (block_product_primary_bottom).

When the AddThis script is active, setting amounts for bundles products, or switching options in bundled products do not have any effect anymore on the total price. Switching the AddThis script off solves this.

The javascript error is: TypeError: bundle is undefined bundle.changeSelection(this)

I use the basic Addthis Code that generates:

<!-- AddThis Button BEGIN --> <div class="addthis_toolbox addthis_default_style "> <a class="addthis_button_facebook_like" fb:like:layout="button_count"></a> <a class="addthis_button_tweet"></a> <a class="addthis_button_pinterest_pinit" pi:pinit:layout="horizontal"></a> <a class="addthis_counter addthis_pill_style"></a> </div> <script type="text/javascript" src="//"></script> <!-- AddThis Button END -->

Could you please check if you can find a solution for this?

Kind regards, Ed


Thank you for your notice, we’ll check this.

Kind regards

The question that rcrew made is mainly about the transparency box, we want something like the 2nd menu style. Also, the designer of the style sent us the code.

We need to update the file “topmenu.phtml” . The new fortis version doesnt have this file.


1. Please reply below your previous comment, it’s hard to track the conversation this way.

2. Your screens are protected with password.

Kind regards

I used this: <!– CONTACT FORM CODE BEGIN–> {{block type=’core/template’ name=’contactForm’ template=’contacts/form.phtml’}} <!– CONTACT FORM CODE END–>

and I set the contact email to my gmail, however I get no email and there is no message that says, successful submition of contact form?


This is not a theme feature, this is Magento’s functionality not related to the theme. I’m not sure what can be the issue here, you must have some misconfiguration, please refer to Magento documentation or forum for details.

Kind regards