infortis supports this item


2895 comments found.

I am trying to add Google Adwords Remarketing Script before the tag. Where can I find it? Thanks!


You would need to edit the template file which is responsible for the block where you want to add your script.

To check which template files you need to edit to customize specific sections of Magento, you can enable Magento’s “Template Path Hints”, it will display the names of template file of each block in the front-end. Please see this short video tutorial for more details:

More details about theme/Magento customization can be found in the user guide: 5. Customization

Kind regards

Hello, someone has installed this theme for me. I have come to apply a pattern to my header but none of the patterns are working. Any ideas?

Fixed now, forgot to change permissions.

I’ve added tags and they are not showing on product tag tab and also they are not showing as tag cloud ?


Tags need to be properly configured in Magento. This is Magento functionality not related to the theme, please refer to Magento documentation for details, for example:
Magento user guide.
More references can be found in our user guide:
1. Help & Support.

Kind regards

Hello There, Generically, on the bottom of the themes homepage, we see something called ‘Our Brands’.

Is there anyway that this can be changed to ‘Featured Themes’.

I have tried editing ‘app\code\local\Infortis\Fortis\etc\import\pages.xml’, however still no luck.

Thanks in advance.


Unfortunately there is no such feature out of the box, you would need some custom modifications to achieve this.

For support requests please kindly use the account which was used to buy the theme. Looks like you’re using incorrect account.

Kind regards

Hi, I wanted to know if it was possible on the landing page of a category to show sub categories in the same format/look as the product listings? If so how can this be done? Is there some dynamic code I can put on each category that has sub categories? Thanks Manoj


Unfortunately there is no such feature in Magento out of the box, you would need some custom modifications to achieve this or find an extension which adds this kind of functionality.

Kind regards

Thanks for keeping the theme updated and fresh with new features :)

I have recently purchased this theme to use on a commercial website, and I am trying to replicate some of the main menubar functionality.

In demo 3, you clearly show a diverse number of menu options – classic dropdown, wide dropdown as well as wide dropdown with partial width (only 3 columns for example”) as well as a simple 1 col dropdown. From what I can see in the theme, you are only able to select EITHER classic dropdowns OR wide dropdowns. Is there a setting or a way of working with the navbar that will allow me to do both?

Hi, Can I edit TABS below products, where it says: REVIEWS and Tags, can I edit it?. so on all products I have the same TAB. in this case “SIZE CHART”... How can I do it. Thanks.

Hi, just wondering is a compatible with 1.9 version?

Thank you


Of course, all supported versions are listed in description:

Best regards

I’ve recently started receiving error messages when updating settings. Could you let me know why this may be?

Failed generating CSS file: design_default.css in /var/www/vhosts/ Message: Permission denied for write to /var/www/vhosts/

Please ignore, fixed

Purchased Ultimo Theme. When installed on a single store Mega menu doesn’t work. Any Help? Thnx in advanced.


This is the comments section for Fortis theme, support tickets related to Ultimo theme can be sent via the contact form on our profile page

Please first check the documentation, menu needs to be configured properly. Also, make sure you installed the theme correctly (e.g. all files were uploaded etc.)

Best regards

Hello, How can i edit a Category label? I don’t want to add any more labels, just to change the text from “Hot!” to something else, that would be enough.

Thank you


You can change it directly in the admin panel:

System > Configuration > Menu > Category Labels

Best regards

Hi, Need help. I have displayed all my products on my HOME PAGE, number of products are too many and site is very slow. It’s because website is loading all products at once. Can I make it to load part of all products and when customer starts scrolling down, open the rest and NOT AT ONCE all the products, please help.

Yes I understand that part, can I make it load on scroll?? I installed INFINITY SCROLL extension, but don’t know what to configure there, is there any way to load product once customer starts scrolling down? Thanks

Unfortunately we’re unable to provide support for third-party extensions. Please refer to chapter 2.3 Third-party extensions in the user guide for more detail about extensions installation. Each extension modifies theme/Magento functionality, so it’s not up to us how it will work. The best option is to ask about details authors of that extension, they will know better how the extension works, what elements of themes it overrides and how to integrate it with custom themes.



I just try edit the left sidebar bottom static block. Upload couple of pictures. If the page layout is 3 columns the page is ok. if click the any category or any page what is 2 columns layout setting the page bottom area is break down. See this 2 screenshots / 2columns layout/ / 3 columns layout/

any idea whats wrong or how can I resolve? try in safari, firefox and chrome as well same problem. Try different sizes of pictures banners its still same prob.



sorry, its ok, was my mistake was missing, its resolve now

Hi, I want to have social network buttons on every product page. how can I do that, where should I page code.. I have this code

<!- Go to to customize your tools -> <script type=”text/javascript” src=”//”></script>

Please help


For social bookmarks we’re using the widget from this site: You can generate the code there to create many different versions of the bookmarks. Then add the code to one of the predefined static block on product page.

Kind regards

Hi Im trying to use fortis 2,

it seams very complicated to the other magento themes ive used, I have a few questions

1, is there a simple way to add new slides to the slider and add text ? in others themes I would just go to the slider extension add the image and text, but in fortis is it only possible via cms ?


This way it is simpler and works faster because we’re using Magento’s built-in functionality. You only need to create a static block and add it to your slideshow.

Each slide is a simple static block which can contain an image (or any other HTML).

In this field: System > Configuration > Slideshow > General > Main Slideshow on Home Page > Slides

you need to enter list of static blocks which will be displayed as slides. You can leave the default list of static blocks: block_slide1, block_slide2, block_slide3

Then go to CMS > Pages and edit those 3 blocks (block_slide1, block_slide2, block_slide3). Add inside those blocks you can add images, text etc.

And in this field: System > Configuration > Slideshow > Banners > Main Slideshow on Home Page > Banners

you need to enter identifier of the static block which contains additional banners (or any other content) displayed at the side of the slideshow. Default block is block_slideshow_banners. Leave this field empty to remove additional banners from the main slideshow on home page.

Kind regards


I’m trying to configure the categories navigation block.

my website is

If I go to “LEGO Products” category, I can see the categories navigation block is on the left of the page.

However if I go to any sub category of “LEGO Products” , the categories navigation block disappeared.

How can I fix it so every sub category will have the same navigation block just like the top one ?

Regards, Charles

sorry, just got it resolved, thanks


I have a question about the theme. Does this theme have its own Helper_Image (Image.php) file?

Thanks, Ken


I helped a client setup Ultimo theme and it had an Image.php which would load all the product images. This client’s product images were located on remote server and it was easy to modify that single file to load images remotely. I wanted to know if this theme has similar Image.php file?

Thanks, Ken

Yes, it’s similar.

Thank you!


I recently installed the Version 2.5.0 upgrade. How do you change the menu bar from full width to a a width of 1280px?

Thanks in advance

Never mind. I figured it out myself. Thanks