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Hello, i just made the purchase and the help file is not enough, do you have some video tutorials?
On my contact page i cant see the social icons?!
What kind of assistance do you need? You can check our forum http://forums.gt3themes.com/viewforum.php?f=23
maaaan you are killing me, watch the pixelgrade team..they make the best support and documentation ever! Nothing is working yet, the social buttons on the contact page are not there like on the demo, the welcome page of full page gallery is not loading.. your help files are not intuitive and easy for regular users. To bad, i’m regretting that i made the purchase.
Hello! If you need any setup help we will gladly assist you. We will take your opinion into consideration.
You claim that nothing is working but we can’t provide the assistance without having an access to your WordPress dashboard. The theme is very simple and it does not require the deep and detailed documentation. If you do the demo content import it will take 5 mins to setup the theme. And please do not mention other authors in the comments because its against Comments rules.
Dear GT3 is not ok to make tutorials that are not working fine, i red your documentation 20 times and i made exacly haw is writen and my welcome page is not showing the single image ’’gallery’’ As i sed erlyer at the contact page the social icons are missing, i can’t find were to ad my flickr account, my other social.. As a feed back the forum is not the greatest way, simpel user hat to much to read to do a simple thing. ;) that cam be writen in documentation. ;) best regards, i will upload the demo content to make then the modifications .
If you have the theme online we could help you with that.
help me with the social icons and the home page gallery of one picture because ’’How to Create Home Page with Image Background
Please do the same steps you did while created a fullscreen gallery, but add only one image to the gallery. That’s all.’’ i have a white page the ’’site’’ is online grafianik.ro
Please provide wp-admin details and we will check it. You can use the contact form on our tf profile page.
I am french pro photographer, i need create many portfolio (more of 30).
My purchased FRAME theme can’t use more of 30 portfolio. But i see other website used FRAME theme like (http://www.mondano.eu/collectie/) with more of 30 portfolio.
Can you help me to unlimit the number of active portfolio ?
Hello! You said the theme can’t use more of 30 portfolio. How many posts did you create?
Is not blog posts, it’s portfolios whith category filter (Advertising, Fashion, Portraits, Stories, Style…)
Actually i need to create 41 portfolios, and more later for the next fashions and models shoots.
The mansonry(or grid) portfolio page don’t accept more than 30. When i create a 31th the first portfolio created disappear on the mansonry portfolio page.
Thanks for the reply.
It sounds really strange, because we have more than 30 items on this page http://gt3demo.com/wp/frame/masonry-portfolio/ and have no problems. Please make sure that you have the latest theme version.
Sorry but on your demo page (grid for easy count), there is 30items 5columns x 6lines. https://drive.google.com/open?id=0B0YnjVix82-8eE1UdVgtU2R1MUk
Please send the website credentials to support[at]gt3.zendesk.com. We will check the layout
sample data import issue
I am having the issue but I also am having a preloaded that just continues to try to load but never finishes.
Hello! Please make sure that you follow the steps in the documentation. You can provide your wp-admin details and we will take a look. Thanks
yes we will provide you
give me email id
Plz solve my problem
You may use the contact form on our TF profile page http://themeforest.net/user/gt3themes
Just logged into your WordPress dashboard, you did not do the import. Did you read the documentation that comes with the theme?
I do not know what you did, but there was nothing in the WordPress dashboard. We’ve just imported the content, and its right there. Please read the documentation.
i purchased this theme Frame Photography Responsive Website Template
but from youre web site http://gt3themes.com using paypal as it seems you removed the theme from themeforest.
The problem is the suport forum ask for envato market code to register but paypal did not give me any envato code ?
Hello! Please send your support questions to support[at]gt3.zendesk.com Our support team will assist you. Please don’t forget to indicate the mail you used to purchase the theme.
thank you this is the support ticket number : request (4064)
can you look in to it becose am bit in hurry
You will receive reply asap.
How can I remove the author’s stamp, date, time etc from each post?
Hello! Please post all tech related requests at the forum http://forums.gt3themes.com
Is it possible to masonry gallery in a blog post? It looks like there is no option on the side – like there is when you create a page. Many thanks
Hello! You can’t add content from other sections to blog post.
I’m not sure if I understand. Is it possible to have this with masonry
Many thanks for your help.
You can’t display images in blog posts as masonry ones
ok. Many thanks for your prompt reply!
Thanks for understanding
I updated newest version and Menu got broken > http://paulijarviluoto.com/ ?? what was this
I managed to fix it, I activated “Theme locations Main menu [X]” and it fixed it. So no problemo anymore
Hello! Please go to Appearance=> Menus=> Manage Locations and select menu from the list
Nice to hear
hi.. how i can edit/ add social media icon..
Hello! Please post this tech related question at the forum http://forums.gt3themes.com/viewforum.php?f=23 Please don’t forget to indicate where you want to add a new icon.
are you keding me?
why i should be post my question in the forum ..you must answer me here not in fourm .. i purchased this theme to make my portfolio an easy ..
where i can find a control panel for social media icons..
in the description for this theme .. you write … professional theme.. pro control, more options .. bla bla bla .. i dont find any of them.. just control to change my address, logo , font size.. color,
ok.. this is my question again
i want to add / change a link in the default social media icon..
This section is for general and pre purchase questions. We created support forum for customers to provide more tech info. This form doesn’t support some html tags or other code. That’s why we don’t provide tech info in this comments section. This is standard practice to ask customers post their tech requests at the forum. I didn’t say that we will not assist you. We also have some rules to provide support.
ok.. thanks. i’ll try it
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