94 comments found.
1- I want in the product page to keep the left side scrolling while keeping he right constant
Watch here https://symbeeosis.com/product/organic-herbal-elixir-brain/ This is what I mean https://snipboard.io/eB61uP.jpgCan I have something similar with your theme? What other ways does your theme offer in displaying the product page?
2- I also like from the same website https://symbeeosis.com/ the way the cart opens like here https://snipboard.io/YluGxm.jpg
3- And when you click “view cart” above this opens https://snipboard.io/hLbEtB.jpg
Can I have something similar with your theme?
how do I change the jagged edge of the revolution slider?
Hi there,
Thanks for writing.
That effect you can check under page options – Cut Off Effect
We hope this helped.
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Hi there, thanks for the reply, I was hoping to understand where to change the styling of this cut-off effect? Also this only related to the top cut-off effect, not the bottom one also? Thanks.
So no option to change the bottom cut off effect?
Also this effect does not show on mobile devices?
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
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Hiya, just wondering when you will be updating your theme? Its been a very long time (Sept 2021) since the last update and woocommerce is up to 7.4 and you’re only supporting V5. I can’t even get a systems report without it crashing, nor view the template files that are out of date. Thanks so much
Hello,
At the moment we don’t have an ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest.
Regarding WooCommerce please check the article in this link.
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Please reply to my request #197573.
Hi there,
Thanks for writing in! Once we check, we do see that your request has been answered so if you need any further assistance please continue the conversation with our support team.
Thanks.
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Hello,
We would like to know if you know when the update of your smoothie template will be released to be able to update wordpress to version 6.0.1 and woocommerce 6.7?
Thanks in advance.
Hi there,
Thanks for writing in! We do not have any ETA for the moment however it will for sure be updated soon, and you will for sure be notified once theme update is out.
When it comes to WooCommerce, you may get this message though, but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
Thank you for your patience.
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Hello, Theme is awesome & very attractive. I want to customize some elements like fruits, strove etc. Kindly share the procedure or any documentation. Thank you.
Thank you!
Once you import our demo content you will get all the pages and settings which you can adjust to your needs. For demo import please follow instructions from this article – How To Import Demo Content Using The One-Click Demo Import Feature.
You can find our theme’s documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Presale Question : I want the icon of Login / Register ( with hyper-link of Register / Login page )on near Cart icon in the menu which is not there in the preview url. Please let me know if we can have this or can we add this after purchase ?
Hello,
Thank you for taking interest in our theme!
You can add icon widget inside header widget area and then link this icon to the My Account page (please see screenshot). You can also enable registration form on the My Account page in WooCommerce > Settings > Accounts&Privacy as shown in screenshot.
Do let us know if you have any additional questions.
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Hi, I recently just purchased this theme and unfortunately a lot of the plugins requires me to purchase the product keys. However, the theme description says some of the plugins are included. Anyone can help?
Hi there,
The Slider Revolution and WP Bakery plugin came as bundled within the theme, and we, as theme authors, have purchased an extended license for them. When plugins are updated, we will include the latest version of the bundled plugin with the next theme update. So you can easily update the bundled plugin when you next update your theme.
You can read more about this here: Bundled Plugins
Regarding activation, please take a look at the following article: Activating Licenses For Bundled Plugins
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hello i have install the theme Frappe, imported the demo, but it tells the SLIDER is not found .. could you help me with that ? why it is not displayed as well
Hi there,
Thanks for writing in! If you are somehow missing the sliders you can always import them manually, please check this article here.
We hope this helped and if you need any further assistance we would appreciate it if you can submit a ticket https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket to our help center and one of our support agents will assist you.
Thanks.
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We have updated to WooCommerce 5.9 and now the site crashed when accessing Widgets and adding new plugins. This is caused by theme module wp-content/themes/frappe/framework/modules/woocommerce/widgets/woocommerce-dropdown-cart/woocommerce-dropdown-cart.php on line 40
Please advise when this theme will be updated – it is nearly 6 months since last update
Hi there,
Please note that we didn’t include compatibility for WordPress 5.8 and WooCommerce 5.9 yet and we are working hard on adding it. Our developers are constantly working on updates for all our themes. Thank you for your patience and understanding.
You can try using Classic Widgets plugin as a temporary solution if you are having some issues on the latest WordPress version.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Nice theme, I see it’s using Revolution Slider heavily. What’s the situation with the licencing for this now seeing that they have withdrawn from Evanto.
Hi there,
Thank you for reaching us!
Revolution Slider comes as bundled plugin with the theme. The plugins that you get after the purchase are called bundled and we, as a theme authors, have purchased an extended license for them. That means you don’t have to activate them and they’ll work for you regardless of that.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon. Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
When a plugin is updated, the theme author will include the latest version of the bundled plugin with their next theme update. So you can easily update the bundled plugin when you next update your theme.
You can read more about this here.
If you have any additional questions please let us know.
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Hi there, my is Ahmed from south African.. I purchased the Frappe theme, and I am struggling to install it on my WordPress account. Is there any way you can assist or advised in solving the problem.
Hi there,
Thanks for writing in! Please check this article here that can help you.
If you need any further assistance feel free to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi, I connect instagram, but after time preview fail. So I disconnect, and connect again, and it work some time and than lost preview.
Hello there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hello,
We would like to know if the template will be updated soon for wordpress version 4.7.2 and Woocommerce version 4.4.1 as well as the new PHP versions. As the last update was in October 2020, we are a bit worried 
Thanks in advance
Hi there,
Our dev team is working hard at the moment on updating all our themes. We don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WordPress and WooCommerce and you can always check the article in this link.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Is the theme works correctly under WordPress 5.7 and PHP 7.x
Hi there,
Thanks for taking an interest! It is compatible but please read this article here.
As well as it is PHP 7.x compatible, you can read about our recommendations here Do let us know if you have any additional questions.
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I have just installed the theme onto my site and it’s come up saying “There has been a critical error on this website. Please check your site admin email inbox for instructions”
I keep deleting and trying to re-install but this comes up every time. I’m having the change it back to a free theme just to have access to the backend.
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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I just buy and install, third time, all clean and new, wp; ale plugins etc, clean install , and when import ‘all’ site is mess ‘slider with alias home not found’. Suport without email. it is impossible to write to support.
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello, I intermittently see the following when opening a website I have purchased the frappe theme for – https://www.screencast.com/t/hBa45QQg2. Is this a known issue?
Hi there,
This would need a bit more investigation than a screenshot, so could you please provide us with your website URL. Thanks
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Hello, thank you for getting back to me, the url is https://irish-yogurts.ie/
Hi there,
Have you managed to solve this in the mean time? Once we check we can see your website as it should. Please check here.
However we do see that you are using an outdated version of the theme, and if you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
We hope this helped.
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Hi there, the issue only occurs intermittently, the screenshot I provided displays only sometimes and not all of the time. I have updated the theme. I will let you know if this continues to occur. Thanks for the help.
Hi there,
Thanks, keep us updated!
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need help ASAP as the cart button wont show on mobile and contact form has stopped working altogether… please let me know ASAP as i cant send this info via support as its run out
Hi there,
Could you please provide us with your website URL so we can check.
Thanks.
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Hi there, it’s www.thisisplanetb.com
Hi there,
First of all once we check we do see that you are using an outdated version of the theme and its plugins.
If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Also we would suggest you to try to disable all your third party plugins in order to check if there is a possible theme conflict. please understand that we have not tested these plugins nor can guaranty theme compatibility.
We hope this helped.
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Hi.. i have found the plug in that was stopping the cart showing so that’s sorted but contact form is still not working
Hi there,
Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
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Hi, is this template support RTL?
Hi there,
Thanks for taking an interest! Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Do let us know if you have any additional questions.
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