192 comments found.
There is something wrong with the logo option. I set the same logo in every logo option (sticky,ligth,dark etc.) but the default logo does not change. It changes the size but not the picture. Weird. Also if i right click the image and copy the path it does not show my path but this: http://freestyle.edge-themes.com/wp-content/uploads/2016/10/logo.png
Hello,
It could be that different header and logo options are set on the page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Good Day,
I know my support has finished but the latest theme update seems to conflict with Ultimate members forms (tested by switching to default theme) the website has always been working but now with the theme update, when one tries to click on a form field dropdownlist it appears to jump to the bottom of the page, please let me know what I could possibly do to rectify this? thanks very much
I found the issue, the theme is also using: select2.min.js which needs to be excluded
I have excluded it from assets\js\modules\woocommerce.js, please advise where else it should be removed as the themes code has no changed. thanks very much
Hello,
The select2.min.js from the theme is located only in wp-content\themes\freestyle\assets\js\modules\plugins\select2.min.js
Please note that WooCommerce plugin is also using select2.min.js.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks, How can I exclude this script from the theme, it’s only ultimate members plugin and the theme loading the script on these registration pages. Previously support told me where to exclude it but now with the new theme update its not working, thank you.
Hi there,
Since this is something you do on your own, please note that every time after the theme update, all template files are reverted to their default states. That’s why every time we released an update you need to remove those theme files again.
Since the author’s dashboard is meant for general inquiries and pre-sale questions, if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks but you misunderstanding, I know where to change it based on the previous theme however that doesnt seem to be relevant now. I cant open support ticket as support has expired. Should be a simple line of code that needs to be rem’d out.
Hi there,
Please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks very much, I have done so.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Does this theme support PHP8.0+
Hi there,
Thanks for writing in! Yes it does support PHP 8, we suggest you wait with PHP 8.1 as this has not been added to the compatibility yet.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for the confirmation, we were running into a few issues. Can youo confirm if v1.8 is the most current version of the theme or is there something newer.
Hi there,
The current version is 1.8. If you encounter issues on PHP 8 please feel free to send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
if this theme compatible with elementor, I will buy this.
Hello,
Thank you for taking interest in our theme!
Demo content of the theme is built with WPBakery page builder which is included as bundled plugin with the theme. Unfortunately, theme is not compatible with Elementor. You can check some of our thematically similar themes which use Elementor in this link and feel free to reach us if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Concerns: I have sent many messages asking for help in errors on demo import but you guys are slow to help. There are slider issues and you guys are aware because you made a video about this issue. I followed the instructions from the video but it did not solve it. I put a support ticket along with login details for you guys to fix it but I get nothing from you guys. I need this fixed ASAP. There are other issues as well but with your slow responses I can’t get to these issues.
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has now been updated with response and that our support agent imported sliders for you. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I can’t tell it’s a good theme yet as I can’t make it work… Importing Demo Content is just not working, support is not responding…. what should I do ??? Can I get refund if this theme is not working and the support not willing to help to the ticket I have opened ?
Hello,
For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature. On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I got some help to import the demo content, but let me inform you that the demo content is incomplete, from the main navigation, for some categories, the page links are redirected to the author website, lot of demo page templates are hosted in the author demo, they are not included in the imported demo content (I’ve tried to find them in the wordpress admin pages and they are missing). It would be nice to get the content that is advertised, not half of it, the theme is sold $75, it’s in the price range of high quality themes, but it is incomplete, so please deliver the content as it is advertised, I feel fooled…
Hi there,
We do see that your request is responded so if you need any further assistance please continue the conversation with our support team as they can check everything in detail and help you.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How can I edit the layout of the single product page? Also, the option of prev/next navigation links is enabled but aren’t displayed. How can I fix that?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, I’ve had no problems with this theme since i bought it until now. When viewed on a laptop there seems to be 2 menus, one underneath the original on. This also happens when i reduce the size on my web browser on my desktop. Any ideas how to fix this? Also Slider Revolution and the bakery plugins are out of date. How do i get access to the latest versions please?
Regards
Hylton
Hi there,
Please take a look at the following article.
We will include the latest version of the bundled plugins with the next theme update. So you can easily update the bundled plugins when you next update your theme. If you wish to install the new version of plugin manually, you can submit a ticket at our Help Centre, or contact us through this email, and our agents will send you the latest version.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there thank you for your quick reply. I tried that in the article but it still creates a double menu when the browser window is reduced and I’m guessing will still show double menu on a laptop. How can i send you a screen capture?
Regards
Hylton
Hi there,
We would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
We couldn’t reproduce this behavior in our browser. The video plays when we scroll down to the video section above section. Please try clearing your browser cache and try once again.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
waiting for an update: widgets area in wordpress 5.9 completely broken.
Hi there,
We haven’t tested our theme with WP 5.9 yet. You can try using this plugin as a temporary solution: https://wordpress.org/plugins/classic-widgets/ until we release an official update.
Thank you for your patiance.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, Will there be any new updates released soon?
Hi there,
Thank you for reaching us!
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Can you tell or give links to the stock images and how you got the spinning wheel to rotate?
Hi there,
Thank you for reaching us!
Once you purchase the theme you can submit a ticket at our Help Center and our support agents will check with the designer if the links to the stock images are available.
Page pre loader can be set in Edge Options > General with “Loader Style” options (please see screenshot).
If you have any additional questions please let us know.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
May there is a bug in changing the logo. Its not possible to change the logo with a new version in edge options logo.
Hello,
Thank you for reaching us!
We have tested this option, and everything works fine on our behalf, take a look here and as well as this link.
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
If you have additional questions or need further help, please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How do I get the latest version of WPBakery?
Hello there,
Thank you for writing in,
We would kindly ask you to send us a mail providing your purchase code in it and our team will provide you with the latest version of WPBakery.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello, is the theme compatible with wordpress 5.7.2? because the wordpress version on my site updated yesterday and i have some issues on the front end
Hello there,
Thank you for reaching us!
The theme is compatible with the latest version of WordPress and you can always check the article in this link. After the installation of the plugin, go to Tools and select jQuery Migrate in your left-side WordPress dashboard menu. It will open the jQuery Migrate settings. Here in jQuery Version option just change to Legacy jQuery version and click save settings button.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, when will arrive the update of your theme compatible with wordpress 5.7.1, because it is creating many compatibility problems with the backend and with others plugin. Thanks in advance
Hi there, Thanks for writing in! Our team is working really hard on updating all our themes at the moment so an update will be released soon for sure. Unfortunately we do not have any ETA but you will for sure be notified once it is out. Also please check this article here.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I know my support has expired but my logo has dissapeared, I can see it If I inspect the pages source code, not sure if it happened after I updated the latest theme, is there anything I can check? thanks
Hi there,
Please read this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360012629137-Issues-With-The-New-WordPress-5-5-5-6-and-5-7-Updates-And-How-To-Solve-ThemLet us know if it helps.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks, I did try that unfortunately its not that. There arent any debug console errors either, could it possibly be a setting in the theme?
Hi again,
Alright, please send us a mail and include your purchase code and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks I will do.
You’re welcome.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Since the Footer section of the Edge Options doesn’t show a background image I’m trying to use css to add one, but not having any luck. Tried just “footer” and footer.edgtf-footer-top-holder { background-color:transparent!important; background-image: url(/wp-content/uploads/2021/03/world.png) no-repeat center center fixed!important; -webkit-background-size: cover!important; -moz-background-size: cover!important; -o-background-size: cover!important; background-size: cover!important; z-index:10000; } Any ideas?
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, when can we expect an update? WP Bakery is due.
Hi there,
Thanks for writing in! If you need an immediate update of any of the plugins, please send us a mail providing your purchase code in it and one of our support agents will provide you with latest versions.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, when you think about releasing the compatible version with wordpress 5.6.2, because enable-jquery-migrate-helper.1.3.0 is not working properly and there is a lot of problems on our site. Regards
Hello,
Thank you for reaching us!
The latest theme version is 1.6 and the compatibility with WordPress 5.6 is added (please see change log).
After the jQuery Migrate Helper plugin is installed it’s necessary to go to Tools and select jQuery Migrate in your left-side WordPress dashboard menu. It will open the jQuery Migrate settings. Here in jQuery Version option just change to Legacy jQuery version and click save settings button.
If you are still experiencing some issues could you please send us url of your site and let us know which issues are occurring so we can check this?
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi there, thanks a lot for your fast replay, so the plugin JQuery sad ’’ This plugin, called Enable jQuery Migrate Helper, is not a fix. It is a temporary solution to give your plugin and theme authors time to update ’’ and without this plugin in the frontend doesn’t work menu & popup. when we activate the plugin, it encounter a deprecations in : wp-content/themes/freestyle/assets/js/modules/plugins/slick.min.js you can check at this url www.4sub.it while jQuery working. Thanks for your support
Hi there,
The theme will be updated as soon as possible and our team is working hard on updating all our themes at the moment, until then this is a temporary solution.
Thank you for your patience and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there thank you for your replay
Hi there,
You are welcome!
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
