218 comments found.
Hello i am from team MultiVendorX previously known as WC Marketplace .We have rebranded ourselves .So we have contacted you through mail regarding that.Since we have updated I would like you to check how it works with your theme and update the compatibility. On the basis of that, we will enlist the themes on the priority list.
It will be great if you kindly response back to our mail.
Please contact us via email dungnt@ytcvn.com
We have sent you an mail.Kindly response back.
Hello, We have sent you mail from contact@multivendorx.com .Kindly response back there
Hello,
We have received your email and are checking it. We will reply back soon.
Thanks!
Your theme (Furnicom Child Theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hello,
Thank you so much for your comment.
We will discuss this with the development team and update as soon as possible.
Thanks!
Will you try to integrate elementor in this theme?
Hello,
At the moment, we do not have plan for it.
Thank you!
Hi, Due to some unknown reason, the home page sometimes do not load and show the white screen (fasfoot.com). The tech details of the error are as follows
Error Details
An error of type E_ERROR was caused in line 9 of the file /home/fasfootc/public_html/wp-content/themes/furnicom/woocommerce/minicart-ajax-style1.php. Error message: Uncaught Error: Call to a member function get_cart_total() on null in /home/fasfootc/public_html/wp-content/themes/furnicom/woocommerce/minicart-ajax-style1.php:9 Stack trace: #0 /home/fasfootc/public_html/wp-includes/template.php(772): require() #1 /home/fasfootc/public_html/wp-includes/template.php(716): load_template(’/home/fasfootc/...’, false, Array) #2 /home/fasfootc/public_html/wp-includes/general-template.php(204): locate_template(Array, true, false, Array) #3 /home/fasfootc/public_html/wp-content/themes/furnicom/widgets/furnicom_top/minicart.php(10): get_template_part(‘woocommerce/min…’) #4 /home/fasfootc/public_html/wp-content/themes/furnicom/lib/classes.php(490): require(’/home/fasfootc/...’) #5 /home/fasfootc/public_html/wp-content/themes/furnicom/lib/widgets.php(361): Furnicom_Widget->widget(Array, Array) #6 /home/fasfootc/public_html/wp-includes/class-wp-hook.php(307): Furnicom_Widgets->widget_display_callback(Array, Object(Furnicom_Top_Widget), Array) #7 /home/fasfootc/public_html/wp-includes
What could be the reason?
Hello,
For any technical issues, please submit ticket via this link: https://support.wpthemego.com/ . Our developer will help you there.
Please note that our team will respond within 24 hours excepting for weekend. To save time, don’t forget to give us purchase code and full of website information to check your issues faster.
Thank you!
DON’T BUY!!! DON’T BUY!!! I DON’T BUY!!! I DON’T BUY!!! I DON’T BUY!!! Very bad support, I bought this theme a week ago, and I still can’t use it because it’s full of errors. I asked for the quickstart, he still didn’t give it to me. You ask them questions, they don’t answer you… will warn envato and give them the reputation they deserve!
Greetings,
We apologize for any inconvenience this has caused you. Please email us your ticket number, and we will have our technical supporter prioritize it.
Thanks & regards,
I wanted to apologize for the previous comment. It’s a very good theme. Thanks for the update to worpress 5.9.2, I finally managed to import the sample data. Everything works very well, except for a few small display bugs. Now that it has been updated, it is worth its price. Congratulations to the whole team for the work.
Thanks for you nice words, don’t hesitate to let me know if you have in need of further assistance.
Hi there, what is the best php version for this theme?
Dear Sir,
This theme is stable with PHP 7.x. We have checked and developed with PHP 7.4
If you get any problems using our theme, do not hesitate to contact us.
Our team will help you soon.
Thanks!
Related Product slder not working correctly
Dear Sir,
We need more details to check your issue.
Would you mind submitting a ticket on our Support System: https://support.wpthemego.com and provide us with your site information.
Our team will check and help you soon.
Thanks!
This is what I want it to look like after creating my website https://www.divanbedwarehouse.co.uk
I want these options on my product page Fabric Colour Headboard Buttons Size Storage Options Mattress Option https://www.divanbedwarehouse.co.uk/products/regency-divan-bed-set-with-tall-button-headboard-and-footboardDear Sir,
Our theme is built with the WooCommerce plugin.
You can create as many options as you want for the variation products.
If you have any problems using our theme, please contact us.
Our team will help you soon.
Thanks!
If it is possible then you can show me a customized product then I will purchase your theme
Dear Sir,
Please refer to this demo: https://demo.wpthemego.com/themes/sw_furnicom/?product=variable-product
Thanks!
So many errors on Woo Tab Slider – Mobile Layout.
Dear Sir,
Please submit a ticket on our Support System: https://support.wpthemego.com
And provide us with more details about your issues (includes some screenshots).
Our team will check and help you soon.
Thanks!
Hi, I activate the mobile interface, I can choose header and footer but I can not select the content part (mobile home 1 or mobile home 2). (I choose but it does not appear) How can I solve this problem?
Ticket ID: #6365 on https://support.wpthemego.com/
Hi willianfodinha,
We checked that you use our theme on more than 1 domain. We’ve already supported you on the domain http://alliancedecor.com.br/ which still works with our theme: https://prnt.sc/vuwzmp
- Due to the policy of Themeforest, 01 license only supports 01 domain. For the second domain support, please purchase another license.
Thanks & regards!
Hello Pre sale question:
1. can we set the website as catalog, (no pricing) request information or with a contact form for each product.
Dear Sir,
We have updated the catalog mode for a limited theme. We’re so sorry that Furnicom is not ready for this feature now We will update this feature for Furnicom in near future
thanks!
Hey, I’m getting “Error: error (404)” while importing “demo 10” data. Please help. ASAP.
Hello, I’ve just updated the theme on my site, I’ve selected to use Mobile Version, but on the homepage it shows as Desktop version on my Phone.
I’ve tried clearing cache already but it does not help, however, I notice that the some of the pages showed as Mobile Version, some not, like it’s depend on which path we select on…
Hello,
Thank you very much for your feedback.
About this problem, please provide us your site info via our help center. We need to check your configuration before giving you an answer.
Best regards
Hello, just wondering when WPBakery Page Builder will be updated? showing version 5.4.7 installed. Update to 6.2. for theme Furnicom, (which was just updated on 5-28-2020) Thank you!
Hello,
Thank you very much for contacting us.
We already updated the WPBakery Page Builder 6.2.0 in the latest version of Furnicom theme(https://prnt.sc/ss8uyh – https://prnt.sc/ss8vix).
Best regards
Hello, thank you for the quick response! The updated version of WPBakery was not included with the updated download files from 5-28-2020, how do I obtain the updated version of WPBakery with the theme that I purchased?
Never mind, I just found them, thank you!!
You are welcome:)
Hi, I got some warnings on PHP 7.3.5
Warning: Use of undefined constant sw_portfolio – assumed ‘sw_portfolio’ (this will throw an Error in a future version of PHP) in plugins\sw_portfolio\taxonomy_portfolio.php on line 4
Hello,
Thank you very much for contacting us.
About this problem, please provide us your site info include admin account and FTP via our support center. Our supporter will check and solve this problem for you.
Best regards
Hello. Please tell me if there is a WooCommerce currency converter in your template? And how to activate it. thanks
Hello,
Thank you very much for contacting us.
The Woocomerce currency converter is default widget of Woocommerce plugin. You can see it in the admin=>appearance=>widget right after activate successfully woocomerce plugin on your site(http://prntscr.com/r1088g)
Best regards
I purchased the Furniture Store & Interior Design WordPress WooCommerce Theme (10+ Homepages Ready), but all the plugins cannot be installed, cURL error 60: SSL certificate problem: self signed certificate
Hello,
Thank you very much for contacting us and we are so sorry for not replying to you soon. We have just come back from the weekends.
We checked our theme package and don’t see the problem as you reported(http://prntscr.com/qzz835). So, please provide us your site info via our support system. We need to check your site first, then will give you an answer.
Best regards
Thank you the latest version fixed most of my issues. Thank you so much, the theme is amazing! BTW, for some reason, the wishlist thing is still there! It shows text instead of color hover.
Hello,
So sorry for the late reply. We’ve been back to work after the weekends. Also, I checked and see that the team has followed to support you in the ticket.
Thanks,
Hi, updating the theme is completely breaking my site. My site has a version from 2017 and it is breaking some plugins and the theme settings page doesn’t load up css so the theme setting page is broken. When I am updating the theme, the back-end is looking fine but the front-end is looking all the customization, the logo gets changed to furnicom and everything is broken.
Hello,
Thank you very much for your message and so sorry for this inconvenience.
Please create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/?p=open
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
Hi, it is asking me for Order ID what’s that?
Hello,
Please choose the Department as Themeforest then you can enter the theme purchase code and submit the ticket.
Thanks,
Hi, it was never solved!
Now after updating the PHP version I am getting depreciated errors too.
Deprecated: Methods with the same name as their class will not be constructors in a future version of PHP; sw_woo_tab_cat_slider_widget has a deprecated constructor in /home/wowbix/public_html/wp-content/plugins/sw_woocommerce/includes/sw-widgets/sw-woo-tab-category-slider-widget.php on line 10
So many errors man!!!
Deprecated: Methods with the same name as their class will not be constructors in a future version of PHP; WooCommerce_Widget_Currency_Converter has a deprecated constructor in /home/wowbix/public_html/wp-content/themes/furnicom/lib/plugins/currency-converter/currency-converter-widget.php on line 9
Warning: Cannot modify header information – headers already sent by (output started at /home/wowbix/public_html/wp-content/themes/furnicom/lib/plugins/currency-converter/currency-converter-widget.php:9) in /home/wowbix/public_html/wp-includes/functions.php on line 6029
Warning: Cannot modify header information – headers already sent by (output started at /home/wowbix/public_html/wp-content/themes/furnicom/lib/plugins/currency-converter/currency-converter-widget.php:9) in /home/wowbix/public_html/wp-admin/includes/misc.php on line 1252
Warning: Cannot modify header information – headers already sent by (output started at /home/wowbix/public_html/wp-content/themes/furnicom/lib/plugins/currency-converter/currency-converter-widget.php:9) in /home/wowbix/public_html/wp-admin/admin-header.php on line 9
Hello,
We have fixed this bug in the latest version of Furnicom theme. You can update to fix it in your site.
By the way, I’ve told our supporter to check and fix it for you. We will inform you in the ticket.
Thanks,
Hi, I want to confirm, is 1.9.9 the latest version?
This is the error in your latest theme: furnicom/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0,
Also, my support ticket is waiting for the response, can you please reply to that?
Hello,
Thank you for your patience and sorry for the delay.
I see that our technical supporter has been checking the issue in your Ticket: #02602. We will follow and support you there.
Thanks,
Having issues with your COMPARE button on all products. It only loads blank content.
Hello,
Thank you very much for your message.
If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/?p=open.
After checking, it will be easier for our technical supporter to follow and help you.
Also, your support time expired then it should be renewed to not interrupt the technical support.
Thanks,
