64 comments found.
Pre Purchase Question : can search bar be modified to have category dropdown? instead of searching from all categories? Thanks
Hello,
Thank you so much for contacting us.
Do you want to display search like this https://prnt.sc/1rMhdJ3CGDXe Please let us know soon.
Thanks!
Thanks for the reply yes, so user should be able to search from particular category instead of all categories as most of the themes got that option. I must share that your theme layout is awesome. Cheers!
Hello,
If you need we will do customize for you. Now please submit a request customize via this link: https://www.magentech.com/custom-work-service. We will check and send you a quote
Thanks!
Thanks, just sent the message.
We are checking your ticket.
Thanks!
When I click “Go to Item Support”, it shows an internal server error.
After installing the template from the quick start package, installing the Polish language and setting it as default, not all labels were translated into Polish. Please help me to determine the cause of the problem. I’ve never had this problem with other templates. It is known that the modules need to be translated by yourself, but the default Prestashop labels should be in Polish.
Hello,
Thank you so much for contacting us.
For any technical issues, please submit a ticket via this link: https://www.magentech.com/submit-a-ticket/submit-ticket . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for the weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thanks!
Although the server is good, the site loads very slowly. What is the reason? It opens very slowly even in Live Demo.
CPU – 4 vCPU Cores, RAM – 8GB RAM, STORAGE – 200GB SSD
Dear sir, Thank you for messaging us. If there is any question or difficulty with our products, please create a ticket at our Official Support Center here: https://www.magentech.com/support/tickets Our team will check and assist you within 24 hours. Best Regards,
Hello,
Thank you so much for contacting us.
Our developer replied your ticket. Please check.
Thanks!
I am working on your theme but I have the impression that the theme has not been fully adapted to the latest version of prestashop 1.7. I am having various problems in arranging the fields of the theme and especially with the translations. I have opened various support tickets, could you help me, thanks.
Hello,
Thank you so much for contacting us.
Our team will check and reply on your ticket. Please check ticket to get help.
Thanks
I am very disappointed with the attention given to the incidents of this theme, I need to know where I can make a claim.
Hello,
Thank you so much for contacting us and we are so sorry for any inconvenience you got.
In this case, we did not know what is your issue so we need your co-operation to solve your trouble. Please submit a ticket via this link: https://www.magentech.com/submit-a-ticket/submit-ticket. We may be able to help you more.
Thanks!
I setup the template for Presta 1.7 but i have an issue in product details tab in product page it is not appear can you help
Dear sir,
For any technical issues, please submit a ticket via this link: https://www.magentech.com/support/tickets . Our developers will help you there.
Please note that our response time is within 24 hours except for the weekend, don’t forget to give us a purchase code and your website information via ticket to save your time.
Thank you!
Hi Skyoftech guys,
I have a problem, I bought the item with next ID code:
d0cba6f6-0ba5-4f43-8250-2dcab71b5e08
But, I bought this one thinking that this theme contained the WP version, after that, I reviewing carefully your furniture theme post, and I could watch that the theme has a WP version, could you change the theme that I bought by Wordpress version for my site?
I dont know if it’s posible?
This one is the WP version:
https://themeforest.net/item/furnicom-responsive-furniture-woocommerce-wordpress-theme/15548234It is cheaper than the theme I bought, I dont need a refund, I only would like change the theme that I bought by the WP version theme, the WP theme is the theme that I need. I don’t want purchase the theme again.
I am counting on you to help me, please.
Thanks a lot, I’m waiting for your answer.
Jose L
Hello Jose,
Thank so much for contacting us
Because our customer support team will check the purchase code, please try to make refund request on this item then purchase the WordPress version. We will refund one for you.
Thanks & Regards,
Hi guys,
Really, I am really grateful for the support. I will try to make the refund. To do that process, have I to go to item support? And get a ticket on Prestashop, that it’s correct?
Excuse me, it is my first time.
Again, thank you so much for all your help.
Regards,
Jose L.
Dear sir,
You can create a new refund request here: https://themeforest.net/refund_requests/newThanks & Regards,
Hello! Have demo full width? All demos is boxed in content products
Dear sir,
Thanks so much for being interested in our theme
Our demo is displaying full width. If you want to show your product maximum area, you can view our demo No4-5.
Don’t hesitate to let us know if you have any questions.
Thanks & Regards,
Demo 5 show 404 error Demo 4 have margin 10% each side
Dear sir,
Demo 5 is working well now. Please kindly check it again.
Don’t hesitate to let us know if you have any questions.
Thanks & Regards,
Hi, is there any problem with compatibility? You have mentioned only IE9, IE10, IE11, Firefox. Chrome? Safari? Thank you
Dear sir,
Thanks so much for being interested in our theme
We are so sorry but we didn’t sure that we got your question clearly. Could you please describe in more detail your question?
Thanks & Regards,
On the top of this site are informations about price, about author, last update and compatibility with browsers. They are only mentioned there IE9, IE10, IE11 and Firefox. You haven’t mentioned compatibility with Chrome and Safari. Why? Thank you
Dear sir,
Thanks so much for your question
Our theme is fully compatible with the popular browsers including Chrome and Safari. We tested on these ones.
It is missing in the detail description page.
Don’t hesitate to let us know if you have any questions.
Thanks & Regards,
hi, when I try to modify element of sp mega menu and after clicking save i get this error (Prestashop 1.7): Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
Hi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
Where can i find info about what is new with update ?
Dear sir,
You can see our change in every update in Changelog: https://themeforest.net/item/furnicom-responsive-prestashop-furniture-theme/16259733#item-description__change-log
Thank you!
Hello, I do not find nice your seller who is there for money, when I just ask for help we are asked for money while my friend buys 3 themes at home ..
Dear sir,
We do not see what you mean. Could you please clarify more?
Thank you!
Hi my friend,
Thank you my friend for answering, I just ask how to put the logo mark in the middle (Header) on the theme Matrix 1.6..x I told you must pay? I know the change to follow on the theme lack prestashop 1.6..x. Not on the theme Matrix 1.6..x. Thank you
Matrix 1.6 Header v_1
Dear sir,
Any change in our theme may need to have customwork. Our support team only help you about technical issues.
Thank you!
When it will give a version for PS 1.7.4 or higher?
Dear sir,
At the moment, we do not have plan of updating this theme. You will get notification when update is released.
Thank you!
I start to get angry with all the bugs in your theme and the slow response time to the tickets and I think I’ll go for a refund very soon if you can’t help:
1. SPSearch doesn’t get translated in the backoffice 2. Add to cart button in Product Page doesn’t get translated in the BO. 3. You don’t show in Documentation how to change the map and Lorem Ipsum in the Contact page 4. Contact form is not shown in the Contact page and as I see in your demo store, it doesn’t get translated either when a language is changed.
Even though I like your theme, I can’t wait that long to set up an ecom site…
Prestashop version is 1.7.4.3, theme version as in Homepage 1
Dear sir,
The current version of this theme is Ps 1.7.3.0 ( http://prntscr.com/l3hviu ) , so you can not use Ps 1.7.4.3 for your site. And could you please give us your ticket number to check again?
Thanks
So, I need to downgrade PS? Ticket ID is MTT-THEMEFOREST-M51ZAVO92K
The Theme version has nothing to do with the translations, as in your Demo store, the search, add to card, and contact form don’t get translated either when changing language.
Also, can you show how to edit the contact us page Map and custom text?
Whould you say that’s a better option to start from scratch with prestashop 1.6.1.x?
Dear sir,
Please check your ticket!
Thanks!
Thanks guys for all your help. I’m starting to get comfortable with your theme. Money well spent.
Thank you so much for your compliment! Your happiness is our motivation.
a
Sent support ticket. Can you please answer…
Dear sir,
Our responding time is within 24 hours excepting for weekend. If you have not gotten any mail during that time, please let us know!
Thanks!
Good morning,
How can i translate “My cart”, i cant find no where to translate it.
http://oi63.tinypic.com/1z736tf.jpgHi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
Hi, purchased a few days ago your theme, but cannot install theme on webserver. Independent from the prestashop version I tried, I always the error ‘Bad configuration file’. Everything is fine, also php.ini setting. If I try a different theme, the installation works without problems. Thank you for help. Please answer here.
Dear sir,
Hi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
Hey again, i was looking in your documentation and your website as well for how to change/remove “HOT DEALS” from top menu. I didnt found nothing, can you tell me where i can change it? Thank you.
Hi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
Is not a tecnical issue, just a question how to edit a button. Simple as that! I send you the print with the “button” that i need to edit/remove. Here is the link: http://oi68.tinypic.com/33xh6s3.jpg
Dear sir,
Please open: “themes/sp_furnicom/header-v1.tpl” – Delete line 49 >> screenshot: http://prntscr.com/k5yjxt
Thanks!
