55 comments found.
Hello, I am wondering if you are continuing to support this theme. I have seen two links for support, one on your item details page and one in the documentation file.
https://member.zootemplate.com/helpdesk/ https://support.zooextension.com/ I have created accounts and asked questions to both of these links but have not heard anything back as of yet. I just realized my support for this theme has expired, but before I renew it and spend the money, I am wondering if you still offer support for this theme? I have 3 basic things I am wondering how to adjust and can’t seem to figure it out. I am trying to get the website completed and up soon.Thanks, mwilson
How can i give my portfolio a custom order? I tried a custom post type order plugin, but in the visal composer ‘order’ dropdown, i have no ‘custom’ or ‘default’ option. Thanks
Hi guys, great theme thanks. I would like to translate the word “All” in the category filter on our blog page. I have tried loco translate and translated the word in every plugin and in the theme file. But it doesn’t work. Any suggestions?
Regards Koen
Dear en-Ko,
Please feel free to submit a ticket at http://support.zooextension.com/client/view_knowledge/28 for getting our support.
Kind regards, David
Hi David, thanks for your reply. Then I have to renew my support for this one question. I was hoping you could just give me a solution?
Sure! You need to renew your support for submitting a ticket to get our support.
Kind regards
Never mind. I’ll work it out myself. If I have to renew support everytime I have one question it doesn’t work for me. I have renewed it with my last question already. Thanks anyway. Cheers
Hello, I wonder if I can get woocommerce to work, and have all the buying pages with this theme?
I wanted to create a website for selling photos. Thanks
Hi I am trying to see the demo page for the Gallery Proofing but the page is not loading – timing out error. I need that specific feature so can’t buy your theme until I see it in action. Can you help please? Thanks
Hi, I am trying to see the demo page for the Proofing gallery but the page is not loading – timing out. I need that specific feature so can’t buy until I see it in action. Can you help please? Thanks
FUSION looks very nice, I have a question before buying.
Can I have images and videos mixed in one gallery. Ref. to Envira gallery.
Another question ref. Envira gallery: Can I have images and videos filtered in categories such as “ceremony”, “dance” and so on?
Thanks.
Dear Troy19,
Thanks so much for interesting with our theme.
1. Yes, you can. You are required to purchase the Envira PRO version for getting that feature.
2. No, you can’t.
Kind regards, David
Hello, I’ve purchased and installed these theme some time ago for a client of mine, and the result was great, but he found a bug that I just couldn’t fix, and It is in the filter of projects. When the page loads the first item is “all” and if I click in “commercial” it doesn’t appear any project. But if I return to “all”and scroll down, some projects appear including “commercial” and if I click “commercial” again They appear all of them.
To resume you, the category “commercial”l only shows its projects, if I scrolled all the projects in the category “all”, how can I fix that?? Thank you very much
Dear Frank,
thanks so much for purchased our theme. We much appreciate that.
Please open a ticket at http://member.zootemplate.com/helpdesk/ for getting our support.
We will take a closer on your issue and help you sort it out asap.
Kind regards, David
When i try update a page (foor example the contact page title) console.log give an error: “An invalid form control with name=’rit_custom_bg_header’ is not focusable” and i cant save the page.
Dear Joaodoxy,
Please open a ticket at http://member.zootemplate.com/helpdesk for getting our support. We will take a closer look and help you solve it asap.
Kind regards, David
ok, please see the ticket , thanks
I hope you respond to the ticket.
Hello,
How can we remove the forward image display in the clever portfolio? The css display: none code does not work. What is the path and the lines to delete or correct? (My support came to term, not worth asking me to go through this one.)
thanks
Opened multiple tickets and you are not replying, opened a refund request on here and you haven’t replied to that. I suggest you sort this immediately.
I just installed after buying the theme. I have issues with the menu, and when i try to go to http://help.zooextension.com/, i can’t register my account. Is there a place where i can get help with this? Thanks!
Dear afdiniello,
Please open a ticket at http://member.zootemplate.com/helpdesk/ for getting our support.
Kind regards, David
Nice Demo: Fatal error: Uncaught exception ‘InvalidArgumentException’ with message ‘Failed to load template with slug “single/gallery” and name “use-default-layout” of the “clever-portfolio” plugin.’ in /home/wp.rivertheme.com/public_html/ri-fusion/wp-content/plugins/clever-portfolio/clever-portfolio.php:505 Stack trace: #0 /home/wp.rivertheme.com/public_html/ri-fusion/wp-content/themes/ri-fusion/clever-portfolio/single.php(51): clever_get_template_part(‘clever-portfoli…’, ‘single/gallery’, ‘use-default-lay…’, true) #1 /home/wp.rivertheme.com/public_html/ri-fusion/wp-includes/template-loader.php(74): include(’/home/wp.rivert…’) #2 /home/wp.rivertheme.com/public_html/ri-fusion/wp-blog-header.php(19): require_once(’/home/wp.rivert…’) #3 /home/wp.rivertheme.com/public_html/ri-fusion/index.php(17): require(’/home/wp.rivert…’) #4 {main} thrown in /home/wp.rivertheme.com/public_html/ri-fusion/wp-content/plugins/clever-portfolio/clever-portfolio.php on line 505
Hello, I come back to you to signal 2 bug theme.
The 1st is the logo that does not fit the right size with an ipad for example in vertical format. It is not responsive for the vertical format.
2 éme bug is the drop-down menu that does not work on ipad in horizontal format.
cordially
???
Hi X800PRO,
If you found any issue please open a ticket at http://member.zootemplate.com/helpdesk/ for getting our support.
Kind regards, David
Done à open a ticket.
Hello Cleversoft, This theme uses Envira gallery for the images. But when I use the standard gallery function in wordpress, my images don’t appear in a grid but in a vertical row. Just lined up above each other. How can I fix this problem?
Please open a ticket at http://member.zootemplate.com/helpdesk/ for getting our support.
Kind regards, David
Hello ! It seems that some pictures don’t show up in your demo page, such as the main logo and pictures in the grid galleries. Could you do something to fix that please ?
Dear Glass57,
We’ve fixed that issue. Please check the demo again.
Kind regards, David
Great ! Thanks.
Hi guys,
Awesome theme thanks! I can’t install the plugin Visual composer.. Keeps coming up with this message:
An error occurred while installing Visual Composer: Kan bestand niet kopiëren js_composer/locale/js_composer-es_ES.po.
Can you support me?
Thanks in advance,
Regards, Koen
Dear Koen,
Thanks so much for using our theme.
Please open a ticket at http://member.zootemplate.com/helpdesk/ for getting our support.
Kind regards, David
Is your theme ready with polylang plugin ?
Best regards
Hello! A small question before I buy. Is it possible with this theme to add social media icons in the header menu bar on the top? Thanks in advance and congrats with this stunning theme!
Dear chantalp82,
Thanks so much for purchased our theme. We much appreciate that.
If you need further assistance, please open a ticket at http://member.zootemplate.com/helpdesk/ for getting our support.
Kind regards, David
I still have the same question though
- Can I add social media icons in the header next to the menu?
- Same questions for social media icons in the footer?
Thank you in advance!
Hi, in the last update you say visual composer update in the latest version but is not. The latest version is 5.0 and in the theme is 4.12
???
the latest version is 5.1
Kind regards
Thx for the reply, but so why in the update theme is not the latest version inclued ? I have update notification alway.
Please make sure you uninstall the older version first. After that you an reinstall the required plugins.
FYI, please check this guide http://doc.zootemplate.com/ri-fusion/#update-plugin
If you need further assistance, please feel free to open a ticket at http://member.zootemplate.com/helpdesk/ for getting our support.
Kind regards
Oh i dont understand, i download on my account themeforest the version 1.2.3 Release Nov 23, 2016. But is not the 1.2.3 is 1.2.2… The update is not online for the moment ?
I think you forgot to pass the version of the theme in 1.3
Thanks for report that issue. We forgot to change the version. However the package you have downloaded is the latest version.
Kind regards, David
Yeah i see thath, no prob. Thx
thanks so much for supporting us.
If you are happy with our theme, please don’t forget to rate us 5 stars. Its really help us a lot.
Kind regards
Hello, I have a question, how can I modify my page / portfolio? I can not change anything if I use a page with this url I am forced to use another url and this is not what I want.
Please open a ticket at http://member.zootemplate.com/helpdesk for getting our support.
Kind regards, David
Hi – I’m interested in buying this theme. Can you tell me if it supports a one-pager format? Many thanks
Hello,
Thanks so much for interesting with our product.
Currently this theme doesn’t support onpage format.
Kind regards, David