49 comments found.
Hi how are you? does it support version 1.7 ?
Dear sir,
Thanks so much for contacting us We are so sorry this theme doesn’t support version 1.7
If you need to get this version, you can request our Custom Work department (https://www.magentech.com/magento-custom-work). Our team will help you with a small fee.
Thanks & Regards,
When are you going to support Prestashop 1.7? I’ve downloaded this theme through Envato Elements, but it did not work with 1.7. Is there a timeline?
Dear sir,
Currently, we have no plan to update this theme to Prestashop 1.7 We will list it in 2017, and upgrade later. After releasing, we will inform to you.
Thanks!
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Hola, compre una plantilla llamada SP G2SHOP, cuando cambio el idioma a español, la plantilla deja de funcionar correctamente, agradezco su ayuda y soporte con este tema. La URL donde tengo la instalación es: http://petking.co/tienda-online/es/
Gracias.
Juan.
La versión HOME STYLE 1 SP G2SHOP después de la instalación con QUICK START no trabaja bien.
Dear sir,
Please go to our website, register an account and then go to forum post your issue, technical support will help you check it. Please remember that your information and purchase code need to be filled, and don’t worry because the information is kept in admin area, nobody can see except you and admin.
Thanks!
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Hi. I installed the theme but the “displayTop2 Position” position does not appear and can not stand the “Quick Search” module. The same goes with the position “displayTop3. Please help.
Dear sir,
Please submit ticket, we will help you check it and guide you how to do.
Thanks!
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Hi I want to show a subcategories block when the user select a Category, on top of the product list
Thanks
Dear sir,
What do you mean? like that: http://prntscr.com/byjzma
or like: http://prntscr.com/byk03r
Thanks!
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Dear sir,
Please refer here:
https://mypresta.eu/en/art/developer/prestashop-subcategories-grid.htmlThanks!
it’s possible to add a sidebar in product page product?
Dear sir,
Yes, this is possible with small custom code. We will help you with that.
Thanks for your care!
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Thanks, I will buy your theme in a few days and open a ticket so you can help me with that custom code.
Thanks
Dear sir,
Please submit a support ticket to our Technical deparment at here: http://www.magentech.com/submit-a-ticket/submit-ticketThanks for your care!
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And, the menu can be fixed when scrolling down?
Dear sir,
Yes – there’s is, but it’s deactivated in the demo because we had no time to create a demo page showing it, but with just a click you can activate it!
Thanks & regards!
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Hi! Why related products section in PS aren’t displayed (product detail page), but in Magento it does?
Thank in advance!
Dear sir,
We will note this issue for the next update then inform all to you later.
Thanks for your care!
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Hi, I want buy your theme but I have a problem. Here: http://prestashop.magentech.com/themes/sp_g2shop/en/8-tablets
I don’t want display products but the thumb of subcategory. It possibile with this theme?
Dear sir,
The first requirment is not available with template. It need a heavy custom-work. We will consider to update this feature but not now. If you need it right now for your work, you should consider to submit new ticket to our custom-work Department. Our team will help you with a small fee.
Thanks & regards!
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Hello, Is your theme available on Prestashop Marketplace? Thanks !
Dear sir,
Our theme does not support marketplace. However, you can find a marketplace extension to integrate into our theme.
Thanks for your care!
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Hi Can i keep the the photo format in png of product attribute -Texture ?
Dear kwaiwu,
Are you mentioning to images on product pages?
Thanks & regards!
Hello, good evening, a few hours I made the purchase of this template, when installed in prestashop 1.6.0.14 enter the homepage of the store makes, I get this error
http://prntscr.com/79d3lbCan you help? thank you very much
Dear aNoNiMo
Could you please feel free to use the correct account that you used when buying this theme to post question? We’re sorry about this. Because we need to be ensured you got the correct packages of theme we provided on Themeforest before checking problem.
Thanks & regards!
Hi, I need to change some colors of the theme, I see is pointing to a “theme1.css” file. I don’t want to mess up something… Can I just edit the file or is there a way to do it thru the backend?
Dear nfer81,
You can change Theme color in back-end. It will be applied for all theme. If you only want to modify css style, please edit theme1.css file directly.
Thanks & regards!
Tks I did. Can you please see my 2 tickets from your support site? Tks!
Dear nfer81,
Our team sent the feedback in your ticket. Please check it again.
Thanks & regards!
Hi Cart Block 1.5.2 if you update it for last version it disappear and not work. Can u please check it what it happen?
Dear terranetmd,
All support is provided through our ticket system – http://magentech.com/submit-a-ticket/submit-ticket. Please submit a ticket and send us more details so we can help you ASAP.
Thanks & regards!
Hi,
Do you have a html version?
Thank you.
Dear yamanc,
We are sorry that we do not have HTML version of this theme.
Thanks & regards!
I bought two templates at once without realizing they were from the same company. Now I have two websites waiting to solve the same problems … You have two tickets, MTT-Themeforest-707YGV7784 and MTT-Themeforest-FV1DU57319 … Here bought templates to save time, not to be chasing you to fix things in the demo are working …
Dear ansa-si,
We are so sorry about this late response. Our team sent you the feedback in your ticket, please check it again.
Thanks & regards!
Hello more than a month ago I bought this theme . I have written more than 6 tickets but just tell me I have to wait . The theme does not work properly and do not give me any solution. I want to Repay the money to buy another theme in a more competent company than your. Moreover you erase the negative comments so that future buyers can not see them.
Dear Raul_Romero,
Could you please feel free to use the correct account that you used when buying this theme to post question and send us your tickets. We will check it right now. We are so sorry about this.
Thanks & regards!
Please respond tickets, I bought a month ago G2shop Prestashop, and have not yet fixed the template. If they can not fix please give me back the money, to buy another. I’ve shipped 5 tickets and unresponsive Tell me something please Tkanks
Dear piboss,
Could you please send us your ticket numbers. Our team will check it right now.
Thanks & regards!
Is this theme compatible with the multivendor plugin?
Thanks
Dear Tom 2489,
Please test your plugin on Pretashop theme default. If it works well, it should be work with our theme.
Thanks & regards!
Hello, I have sent you a ticket under number MTT-Themeforest-I52YU8N6DT and no answers. Very need help with problems that I have on the template.
Thank you in advance for your help
Marek
Dear imango,
We are so sorry for this late. Our team are checking your ticket. We will send you the feedback soon.
Thanks & regards!
Please respond to my ticket, two days there is my commentary on the state of your templates in my shop and you can not move with it! I have written to you and collision modules that I uncovered. Please let us know here all the time a repair update with all modules, can not wait months since I bought the template because I started shortly shop.
Thank you for your much needed information and major intervention on your part, that all problems have been definitively solved a template went okay to use.
Thank you very much in advance
Marek
Dear imango,
We sent you the feedback. Please feel free to discuss with us via there.
Thanks & regards!
Good morning,
I have a problem installing the theme in prestashop 1.6.11, I get the following error:
Table ‘presta_invenio.ps_spthemeconfigurator’ does not exist
SELECT * FROM `ps_spthemeconfigurator` Id_shop = 1 AND WHERE id_lang = 1 AND hook = ‘left’ AND active = 1 Item_order ORDER BY ASC
I went to spthemeconfigurator module, which unistall, and I return to install and gives me the same error, do not believe me tables in the database. The module comes in the topic is SP configurator Theme v1.0.0 and there is no spthemeconfigurator create the table.
Urgently need to install it.
Greetings.
Dear valentisalas,
Please feel free to submit a ticket to our support team and provide us your site details. We will check your problem on your site.
Here is the link for your submission: http://www.magentech.com/submit-a-ticket/submit-ticket
Thanks & regards!
