orange-themes

orange-themes supports this item

Supported

1022 comments found.

Its telling me that my Purchase Code is invalid but i’ve been using it for months, and it currently has 3 months remaining. Please fix. It starts with: 4297bf1d-fb02-44a8…..............

Here is my question:

​We would like to move the comments module to the top of the “base” of the article. Currently there are too many things above the comments and they are too far down the page.

We do use the Disqus plugin but it seems to plug right into the Gadgetine comments system – as far as location on the Post. So what file do we edit, and what code? I want to retain this change after any template upgrades so does this need to be done only in the child theme? Which file? Which lines? And where do they move to? Thank you.

Hello,
You can modify the “includes/news-single.php” file and move these lines:
<?php wp_reset_query(); ?>
<?php if ( comments_open() ) : ?>
    <?php comments_template(); // Get comments.php template ?>
<?php endif; ?>
This change can be done in both child and parent theme.

Would you answer the question about my Purchase code please? Its still not allowing me to create new support requests. Why do you guys just ignore portions of support requests like this? Its like every single question i ask, half the question is just ignored.

Hello,
Yes, apologies for that, the ticket system should be working now, there were changes in the API which needed to be addressed.

This is the second time Ive asked you this since you ignored it the first time. I have a valid purchase code but when I try to open a support ticket on your site it says: “Whoops, something went wrong … Sorry, that purchase code doesn’t seem to be valid.” It currently has 3 months remaining. Please fix. It starts with: 4297bf1d-fb02-44a8…..............

Here is my current question:

https://youtu.be/JPPLHkSFU4g

Hello,
Yes, apologies for that, the ticket system should be working now, there were changes in the API which needed to be addressed.

by
by
by
by
by
by