Beautiful Theme… Extremely frustrating.
After installing it successfully, it is still un functional.
With the url page saying… “you still need to configure theme options”
When going to theme options all buttons and links are unresponsive.
Please help in cracking this code(I’ve spent all morning and bothered a few programmers already).
Firstly, a huge thanks for purchasing this theme, your support is greatly appreciated!
Could you post this issue in the support forum with a link to your URL ? We’ll give you a hand over there. http://support.designerthemes.com/
thank you for getting back to me.
I would post this to your forum… if it weren’t so difficult to do so.
visitengine dot com
Why are you having difficulty posting in the forum?
We like to answer all customer support questions in our support forum so that other users can benefit from our responses.
Posted here – please review
Arggg I am going to rip my hair out. In the admin, anytime I save, update etc etc I get a white screen. Wordpress still performs the action but I get a white screen. Everything was working fine, no recent updates and boom… this. Any ideas or suggestions?
Welp, Stupid me. apparently an outdated Jquery Library will cause issues… note to self…. be smarter than I am
Hello! I need to change the language of the contact form in Gala. Is this possible??
Sure thing… and thanks for purchasing this theme, your support is greatly appreciated!
We prefer to answer all customer support questions in our searchable support forum so that other users can also benefit from our answers. All support-related comments, emails or tweets will be directed to this forum.
My theme broke, can I IM you in order to solve the problems? To give you an overview of the problems I have encountered. My homepage color format is reversed and the footer is white, not gray. Something in my widgets broke the format of my homepage.
Also when I add a ‘Testimonial’ a name does not always show at the bottom of the comment and if it does there is too much space. When I insert CallOut boxes I cannot change the text size and when I have tried to it changes the entire color of the CallOut box.
So that other users can benefit from our responses, we kindly ask that you post any support inquiries in our dedicated support forum (http://support.designerthemes.com/). All support-related comments, emails or tweets will be directed to this forum.
Hi, i love the theme.
Please, can I change the colors?
Gala comes with 3 color/skin options; light, dark and minimal.
You can then customize even further easily with the custom CSS option.
Love the theme on desktop, but I tested the demo on my droid and I was unable to scroll down on the site. Is this a known bug?
We’re looking into this. Thanks
the theme looks great but some of the admin functionality (the manual won’t help with this one…) is very frustrating.
Now, I have new problem ; I want to divide full wide pages into columns and the new text don’t get the new design…before or after saving.
-can you please guide me in step by step how to do it ?
please understand that some buyers don’t want to handle another username and password to get support.
we bought the theme from theamforest and that’s the natural place to support your product.
Please remember that the free customer support that we provide is not a requirement on ThemeForest. We do it solely as a courtesy to our buyers.
To better support our buyers we provide support only in our dedicated support forum. http://support.designerthemes.com/
If you would like to post your question there someone will help you out. I hope you can understand our position on this.
“We do it solely as a courtesy to our buyers”
-no you don’t…without support nobody will buy your themes.
I don’t like the current process of letting zillions of emails and accounts to get something which is part of the deal- and I’m sure others feels the same.
even if other theme suppliers do it- it’s still wrong behavior- nothing indicates that I have to registered in another company to get the support!
Only about 10-20% of our customers seek out support so I’m sure someone would buy our themes without including support but that’s not the case here. We do support our themes in our own dedicated support forum.
We may not clearly indicate that you have to register to get support but we also don’t say that your purchase includes support.
I’m sorry you are upset but all we’re asking is that if you want us to help you then you’ll need to head over to our support forum.
I am considering this theme and had some pre purchase questions.
Can I have 6 tabs at the top? I need one to link to an external site – is this possible?
If I have 4 slides on the home page all at the same height will that eliminate the size change?
The 3 boxes on the home page – do they link to pages? In the demo they don’t seem to work?
Is there a pricing page? If not can you provide a sample of a third party pricing page integrated into your theme?
Is it possible to have a link to social media on each page?
Is it possible to see samples of the site in use?
Great looking theme – hope I can use it!
Yes you can have as many links that can fit there.
You pick any link for each box.
No pricing page but there are many free plugins for that.
Yes to social media.
We are in the process of putting together a showcase of sites using our themes.
Big fan of this theme – I’m using it for my site mostash.com for a few months.
However, received a few complaints from visitors that when they’re opening the homepage in Chrome their anti-virus has detected a threat. Here’s the screenshot: http://mostash.com/wp-content/uploads/2012/08/mostash-threat.png
Let me know what you think
Hmm. You will need to check with your host on that. The file that triggered the threat is a very common jQuery plugin that we use in all of our themes and have never seen such problems. You could always just remove that file but some of the slide animations will no longer work.
I love this theme and would like to purchase it however would like to know if the font you have used for the logo comes with the theme or if i can acquire / purchase this somewhere else?
The font we used is called Kaufmann. You can download it free here… http://www.fonts101.com/fonts/view/Script/2252/KaufmannBold
Hello, what’s the good size for the logo ?
A logo image of about 300px wide by 50px tall will work well.
What is the process to integrate a “roundabout” in a portfolio page?
Someone said me to upload the images to my posts. The roundabout will then be populated.
but it does not work …
I click on a portfolio / insert … it’s in the message body but not in roundabout … However, when I get a picture on the front, photo goes well above but I can not put just one roundabout … So no …
Please post your issue in our support forum with a link and we’ll help you out.
Is there a paralax or layered slider ability like in the demo?
The demo is exactly what you get in the theme. That said, the slider doesn’t use a paralax or layer slider. It is custom js that has each piece of the slider content slide in from different directions and speeds.
Hi there, when are you going to provide an update that fixes the twitter statuses? Noticed that it’s not working on designerthemes.com as well o.0 beg
We’re submitting twitter fixes for all of our themes, as is almost every other author on ThemeForest. Once they are approved you’ll be able to download the new version from your downloads page.
In the meantime, you can create a post in our support forum and we’ll give you the fix you need if you would like to make the update yourself.
are you considering adding swipe support to the slideshows on mobile?
We don’t have plans to add this support to our older themes but future themes will support it. Cheers.
I bought this theme a while ago. When I set it up with the contact form on my contact page a week back, it was looking good.
Recently, I start getting this: http://www.mywindoro.com/contact-us/
The email field is pushed to the left, words entered in the fields are centralised, the field to select the enquiry category is missing.
I’ve also check the backend general settings for the theme, everything seems to be operating fine, just the front end reflects otherwise.
I’ve tried reinstalling the theme, and recreating the page while the [contact-form] but nothing seems to help revert to the original look. Do you know what could possibly be the problem?
I figured some plug-ins were causing the problem.
Crisis has been solved! Thanks!
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