Support for Galax - Creative eCommerce Multi-Purpose WordPress Theme

ThimPress

ThimPress supports this item

Supported

This author's response time can be up to 1 business day.

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

How to get support for Galax?

Documentation

Before contacting with us, please check the theme’s documentation here: http://docspress.thimpress.com/galax

Get Support From Our Supporters on Forum

After that, if your question is still not fixed, please send your questions for Galax to our VIP support forum for Galax so we can help you solve your issues.:grin:

Galax’s VIP Support forum: https://thimpress.com/forums/forum/galax-creative-ecommerce-multi-purpose-wordpress-theme/ (Please understand that because of our customer’s privacy and security, you can’t access other’s support topics and all the replies will be hidden. If you have any issue, just create a new support topic and we will get back to you as soon as possible. Our promised support time is 24hours business day)

How to Create a Support Topic on our VIP Support Forum?

As it is a VIP support forum with high priority issues, we require that you verify your purchase before you can start posting your questions. You can check this note on how to create a support account and create a topic: https://thimpress.com/knowledge-base/create-account-submit-support-ticket/

Thank you

Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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