223 Reviews

for Flexibility

Too few features for a WordPress theme in games for 2017 regret my buy

for Customer Support

I don't know if it changed, but in the past when I asked for support, I always had slowly sent short, impolite answers, with - in the majority of the cases - almost zero willingness to truly help in any way. I am reluctant to play more for such a weak support. (Gameleon itself is a great Wordpress theme, but the customer support is horrible.)

Tiguan

Author response

HI,

When you say impolite, I guess you're referring to our refusal to work free to customize your theme:

Here're some requests and excerpt from your tickets:

"We need your help desperately! We are trying to import our site to another server... when we tried to use this code ( *** ) on the new server, we received the "Purchase code is invalid " message. I suspect that's we are trying to do a new installation on the new server. It's the very same site, but we are leaving the server, and we are making a new installation. What should we do for this code to work, or could you please generate us another code?"

And here's our "impolite" answer:
"HI, Unfortunately our item support does not include customization and installation services. Regards"

Another ticket:

"Could you please give us every sizes of the images which you theme, Gameleon is using!"

Again, our "impolite" answer:
"Hi! No matter the size of images. Just use the Regenerate Thumbnails plugin. Regards!"

"I try to activate Revolution Slider with the purchase code of Gameleon which SHOULD cover the activation and it says "Purchase code invalid.It is SPECIFICALLY stated in Gameleon, that the purchase code for Gameleon itself should cover the activation of Revolution Slider as well! So why this doesn't work.".

Our "impolite" answer provide you a link to the theme documentation that state quite clear and bolded:

"For the premium plugins you get with the theme you don’t need a buyer license to use them. Since we have the extended license we give all our clients plugin updates through theme updates. There is only one license per purchase – so only we can use this license to get the updates and then share the update with our clients.
All premium and free plugins can be updated via Appearance – Install Plugins"

I'll let others to judge...

Kind Regards

for Design Quality

Amazing theme with low quality customer support.

Tiguan

Author response

You sent a single ticket support from I do not understand more that you have an issue regarding to update your theme, and you provide us some links to a Chinese-language site.

I gave you a link to the theme documentation on how to update your theme. What's wrong with our support?

for Bugs

FIX YOUR BUGS...THIS THEME IS VERY USELESS..THE SUPPORT IS RUDE...UNPROFESSIONAL AND DON'T CARE ABOUT ANYONE

Tiguan

Author response

As I suspected, there is no theme issue, just you do not know how to configure the Yoast SEO plugin. http://d.pr/i/qO0E

Thanks for your rating anyway!

for Flexibility

Customizes easily, does everything the author says it will do.

for Design Quality

It's not a bad theme but not very flexible and it has a few awkward issues. For example, the blog style setting forces you to always use featured images (even if you set it to not show) which looks sloppy, but even if you do use featured images the text alignment around it also looks sloppy.

Likewise, things like homepage widget blocks not working in blog style are little annoyances. If you need a magazine style game site this theme is fairly priced and not too bad, just don't expect flexibility or multi-purpose use unless your needs are simple or you know a little bit about web coding like I do.

The developer does warn that the demo was made using magazine mode I guess, so make sure whatever you want is very close to the demo otherwise good luck.

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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