Discussion on Gameplan - Event and Gym Fitness WordPress Theme

cactusthemes

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700 comments found.

Hello I registered the tickets you can explain that is the “Envato Purchase Code:” ? Thanks.

Hi

You can download the PURCHASE CODE from your downloads page in your Envato account

Best regards

CactusThemes

ohmani

ohmani Purchased

Can I add on portfolio section the video instead of images? When I put the video, it displayed on right side, not in the left side. https://www.lifengolf.com/post-portfolio/testvideo/
RosePham

RosePham Author Team

Hi Ohmani,

Thanks for contacting us.

- That is default style of the Portfolio, in which the Portfolio Slider is displayed on the left and the Video is located on the right.

But, you can try to add this custom CSS code to change its display.

Go to Appearance > Theme Options > General > Custom CSS then add this CSS segment:

.single-post-portfolio.postid-12745 .single-portfolio .container-pad .row-fluid .span8 {
display:none;
}
.single-post-portfolio.postid-12745 .single-portfolio .container-pad .row-fluid .span4 { 
width:100%; 
}

- For further question, please create a ticket to our Support System at http://ticket.cactusthemes.com/, so we can help you better.

Best regards,

CactusThemes

Hi I purchased your theme and opened a support ticket but not had a response. Your demo content does not install correctly and is a mess. Text overlapping text, no images, etc. I sent login details on the ticket. Please help.

RosePham

RosePham Author Team

Hi Perthonlineservices,

Thanks for contacting us.

We have replied your ticket ID 9002. Please check and let us know in the Ticket System if you need more help.

Best regards,

CactusThemes

Pre sales question. Do you have plans to add a custom scoreboard to this theme in the future?

RosePham

RosePham Author Team

Hi,

Thanks for contacting us.

Unfortunately, we don’t have plan to add this feature to GamePlan. But you can try this plugin to add ScoreBoard if you want https://wordpress.org/plugins/mstw-schedules-scoreboards

Best regards,

CactusThemes

No worries. Purchased anyway! Thanks for the recommended plugin.

RosePham

RosePham Author Team

Hi,

We’re glad to hear that. Thank you.

Best regards,

CactusThemes

Love this theme! However I cant run visual bakery & game shortcodes plugin at the same time without an includes.php error. Suggestions to fix?

RosePham

RosePham Author Team

Hi,

This issue might due to the old versions of GamePlan & Visual Composer which you are using. Please see Game Plan release logs here http://gameplan.cactusthemes.com/release_logs.html

then check again if your theme & plugins need to be updated to the latest version.

In case, the issue is not resolved, please let us know here or create a ticket to our Support System at http://ticket.cactusthemes.com/, we’re willing to help you.

Best regards,

CactusThemes

Hi, I am trying to add a testimonial slider however I am getting an error. Please help. https://www.awnbs.com.au/hear-members-say/ thanks,

Hi,

Sorry but we haven’t got your point clearly. We have checked and seen the Testimonial Slider works without error on your website. Do you need more assistant? Please provide us more information such as screenshot, your admin account via our Support System at http://ticket.cactusthemes.com/ so we can check and help you better.

Best regards,

CactusThemes

Hi, i would like to import the dummy content, but i can’t find the XML file. Can you help me please ?

Hi,

Thanks for contacting us.

You can find the Sample Data XML file inside the Download Package of Game Plan from your Themeforest account.

Extract the “gameplan-release-x.x.x.zip” file and you will see the “Sample Data” folder which have the “data.xml.gz” file.

Continuously, extract it then you have the “gameplan-data.xml” file.

Please carefully check our document here to know how to import the sample data: http://gameplan.cactusthemes.com/document/#sample_data

If you have further question, please contact us at our Support System http://ticket.cactusthemes.com/ so we can help you better.

Best regards,

CactusThemes

Hi , after done the important update of woocomerce i get this

””Your theme (Gameplan Child) has copies of some outdated WooCommerce templates. These files may require updating to ensure compatibility with the current version of WooCommerce. You can see the relevant files from the system status page. If in doubt, check with the author of the theme.””

At each update of Woo its the same.
Last time you have solved it
Thanks
Best regards

Hi CAKF,

Sorry for this inconvenience. But don’t worry, that does not affect your website and we are working to support the latest version of Woocommerce in the next release of GamePlan.

Please stay tuned. Thank for your understanding.

Best regards,

CactusThemes

ok thanks

Also, MAIN SIDE BAR MENU didnt take care of if its submenu. All menu are in the same level

Also to , child theme 1.0.2 give issue on the top search space

Hi CAKF,

- We have checked and found our demo works normally as you can see here http://gameplan.cactusthemes.com/facebook-like/ http://gameplan.cactusthemes.com/message-box/ (The “Shortcode” menu item is highlight normally)

- With Main Sidebar Menu, currently, Gameplan doesn’t not support CSS to displays what menu is active for it. But we can give you a Custom CSS code to do that, if we have your site URL.

- For issue of “top search space” with Child theme 1.0.2. We’re not clear about it. Could you please provide us some screenshot, your website URL via our Support System at http://ticket.cactusthemes.com/, so we can check and help you better.

Best regards,

CactusThemes

Hi, when in mobile view the main navigation will become the mobile navigation with the current page you are in. However when a user is not in any of the listed page in the navigation it becomes blank. Is there a way to overcome this?

Take this page for example, when in mobile view the navigation is blank. http://preview.themeforest.net/item/gameplan-event-and-gym-fitness-wordpress-theme/full_screen_preview/5936266

Hi Vincentccw ,

We have checked the main navigation at our demo http://gameplan.cactusthemes.com/ and found it works normally in mobile.

You can check this screenshot: http://image.prntscr.com/image/d450999052d44ee69225965e6cbca24c.png

Could you please check again (try with other browser to compare) and give us more information (text/image) about the issue.

Best regards,

CactusThemes

Hi, could you try pages like category/tag and single shop pages? http://preview.themeforest.net/item/gameplan-event-and-gym-fitness-wordpress-theme/full_screen_preview/5936266?_ga=1.129042380.194501371.1468284172 http://gameplan.cactusthemes.com/product/letterman-jacket/

Basically I notice if you don’t include the page in your navigation then it will be blank, but most of the time I can’t included all the pages in the navigation

Hi Vincent,

Thanks for your information.

However, please let us clarify that:

In mobile view, with the URL which is not a Sub Menu of Main Navigation, theme doesn’t support to display its title on Mobile Menu.

And we also know that, we can’t include all sub menu items to the Main Menu, so we think it is better to choose the necessary menu item to include. With other page, it might be easy for user to define it via its content rather than the menu title.

Hope that can help in your case!

Best regards,

CactusThemes

Hi, on my revolution slider, the symbol are chinese. I would like to have something else, could you tell me how please ? Many thanks : www.espacedelatour.com

Hi Boublosh,

This issue might due to the settings of your Navigation > Arrow. Please check again and try to configure like this screenshot http://image.prntscr.com/image/1e747a4e1bba478da86586f70c56ca41.png

If your issue doesn’t go, please contact us via our Support System at http://ticket.cactusthemes.com/ with your admin account so we can check and help you more exactly.

Best regards,

CactusThemes

hi, i have used the “timeline events” (ticked show past events) widget on http://irishstrongman.com/strong-man/ under “past events section” but its showing events in reverse order, its showing the first ever event (in feb 2015) instead of the last most recent event which was july 2nd and june 28th 2016 – how can i change the order?

thanks

Hi Elypaul,

Thanks for contacting us.

That is default feature of Timeline Events shortcode. It shows event and orders by ASC.

But we can help you customize it, please contact us via our Support System at http://ticket.cactusthemes.com/, so we can help you better.

Best regards,

CactusThemes

hi can you let me know which file to edit & i can do that myself please?

many thanks

Hi,

You can edit it it in this file: "wp-content\plugins\gameplan-tribe-addons\timeline_tribe_list.php"

You should back up the original file first, them you can try to customize it.

And if you have further questions, please contact us via our Support System at http://ticket.cactusthemes.com/, so we can help you better.

Best regards,

CactusThemes

Hello, I put image on my slider. 3 slider. On computer, everything is ok. But on mobile device, the first is ok, but the two other are not visible . Could you tell me how to do please ? Many thanks

you can check espacedelatour.com

Hi Boublosh,

We have checked your website and have not seen the errors as you said.

Please see screenshots below: - http://image.prntscr.com/image/9086b8009ec34ab28fbc9f0905e18dae.png - http://image.prntscr.com/image/1e3b1d497053433b9bdde75ab99d9ac5.png - http://image.prntscr.com/image/dab06f9083d04698bcdf88434368b6e4.png

All images in your slider display normally.

Could you please check again. If the issue has not been resolved, you can provide us exactly information of the device you used, so we can check it better.

Best regards,

CactusThemes

Hi im getting a strange error message and not sure why. I have latest version and all latest plugins installed. Tee Error is…

Fatal error: Call to undefined function cactus_paging_nav() in /home/soulcentraltv/public_html/wp-content/themes/truemag/cactus-channel/channel-listing.php on line 60

Hi,

The issue might be caused by a plugin that theme doesn’t support. (It may conflict with Cactus Channel plugin) Please check again by deactivate all plugins but keep our plugin and re-activate other plugins one by one.

If it still doesn’t work, please contact us at http://ticket.cactusthemes.com/ and leave an admin account so we can help you check better.

Best regards,

CactusThemes

advicepr

advicepr Purchased

Hello! The boxes in my homepage are looking weird… (I’m talking about the top boxes below the slider, they have a white bar on top of them)

Take a look! http://yosoyvoli.com

RosePham

RosePham Author Team

Hi Advicepr,

Thanks for your contacting us.

We have checked your website and found that your have modified the source code of Promobox Shortcode. In addition, you are using an older version of Gameplan theme so it’s difficulty for us to help you in this case.

Below are our recommend to resolve your issue: - Update Gameplan Theme & Gameplan plugins to the latest version. - Revert Promobox Shortcode to the original, then we can help you customize it with 6 items instead of the default with 3 items.

Finally, please contact us via our Support System at http://ticket.cactusthemes.com/, so we can help you better.

Best regards,

CactusThemes

Hello!

I’m having some trouble with homepage timeline events and also with the slider revolution responsiveness on smartphones and tablets.

What i want to know for now is that if i purchase more 6 months of support can you help me with that?

I’ll wait for your answer, Thank you

RosePham

RosePham Author Team

Hi Ricardoaraujo330 ,

Thanks for getting back.

So sorry for the previous misunderstanding.

If you want to show both upcoming and past events at the same time, you need to create 2 shortcodes to show upcoming and past event separate. This issue is due Gameplan does not support Custom Arguments in The Event Calendar query.

For more details, please follow this URL: https://theeventscalendar.com/knowledgebase/using-tribe_get_events/#event-specific-arguments

And for the Slider issue, could you please contact us via our Support System, and provide us an admin account, so we can check help you better.

Best regards,

CactusThemes

Sorry RosePham but that’s sick!!

Anything seems to work about timeline events! I’ve tried everything! - I’ve tried the specific posts ID’s, it doesn’t show anything; - I’ve tried to create a category for the specific events i want to show in timeline, it doesn’t work: -I’ve tried to create two shortcodes… The first with “year: 2016 and upcoming events only” – worked. The second one with “year: 2016 month: 5 and tas events only and it shows the first event i’ve created or simply nothing”

Why are those functions available if it doesn’t work??

Thank you so much for your help

RosePham

RosePham Author Team

Hi Ricardoaraujo330 ,

Sorry for any miscommunication.

When enter specific Event ID’s or Category: Shortcode will display Upcoming Events, this is default Query.

With the issue when you created two shortcodes, we need access to your website to check your issue.

And could you please contact us via our Support System, and provide us an admin account, so we can check better, and can provide solution for the issue when you enter specific Event ID’s or Category.

Best regards,

CactusThemes

I just downloaded a Fresh copy of the latest version of the theme I purchased. When I ran a VirusTotal scan it shown me that the zip file contains a Trojan virus.

Please provide me a clean file asap.

Best Regards, Sam

RosePham

RosePham Author Team

Hi,

Thanks for contacting us.

Please don’t worry. We have checked and found that our theme package is reliable with famous Anti-Virus service such as KIS, AVG, BitDefender, Avira,etc as you can see in this image http://prnt.sc/c107gw except just one Jiangmin. You can use our theme without concern of trojan.

Also, from our opinion, it might be a misjudgement from Jiangmin service since it is not a reliable software as you can see here http://jiangmin-antivirus.en.softonic.com/

Best regards,

CactusThemes

Hoping you’re right, I am trying this theme. Thanks for quick reply though

RosePham

RosePham Author Team

Hi,

You are welcome!

Best regards,

CactusThemes

Hello!

I created an “Modern Event Listing” but it doesn’t work!!! It only shows an upcoming event even if the option “Show upcoming Event” is not selected and it says below: “If not checked, All events will be displayed. If checked, upcoming events will be displayed”

IT’S NOT CHECKED AND SHOWS ONLY ONE EVENT!! Someone help me??

Anything seems to work with this template!!!

RosePham

RosePham Author Team

Hi,

Sorry if we have misunderstood something.

We now are checking again, and we will fix if there is a bug. Also, could you please check your settings of Events again.

Best regards,

CactusThemes

The plugin have options that are useless. It should work or it should simply not exist!!

What settings you need me to check?

Thank you for the help.

RosePham

RosePham Author Team

Hi,

Thank you for your waiting.

We have checked the issue, and there is not a bug.

Could you please check your Events data again: your Past Events and Upcoming Events? And do you need more than one event to be able to test them with the correct display.

After checking, if the issue has not resolved, please provide us an admin account via our email hi@cactusthemes.com so we can check better.

Best regards,

CactusThemes

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