60 comments found.
great theme just optimise the menu style
Hello,
The header menu can be customized in Appearance > Menus > Edit Menus or Appearance > Customize > Menus. Thank you for your suggestion! We have passed it to our developer for consideration.
Regards.
Please give me a discount so I can use this theme on my site about gaming on the WordPress page. Thanks & Regards.
Hello,
Thank you for your interest in our theme!
Please submit “Presales Question” ticket at https://themerex.net/support/ Our Team will be glad to address your request.
Regards.
При попытке импортировать демо-контент выдаёт ошибку
Hello,
Thank you for contacting us!
Any difficulties with the demo data import are usually connected with the server configurations. They should meet the theme requirements – https://gamezone.themerex.net/doc/#getting_started_theme_requirements
In case “Demo Data” installation is stuck, you can manually install it by downloading the demo.zip archive from our server – demo.zip. Extract the archive to demo/ folder and upload this demo/ folder to wp-content/themes/gamezone directory – https://prnt.sc/VDSlgBdpM-5d
If the issue persists, our Tech support will be happy to help at https://themerex.net/support/
Regards.
I want to use this theme on my gaming pc blog, Please give me some Discount. Thanks
Hello,
Thank you for contacting us!
Please submit “Presales Question” ticket at https://themerex.net/support/ Our Team will be glad to address your request.
Regards.
Pre-sale question, can I disable WooCommerce?
Hello,
Thank you for your interest in our theme!
You may remove Woocommerce plugin from the website to delete all shop features. Alternatively, if you want to showcase products, you can simply enable Catalog mode with the help of free additional plugins like WP Catalog Inquiry – https://wordpress.org/plugins/woocommerce-catalog-enquiry/ Please note that it is a third-party plugin. But there should be no issues using it.
Regards.
Hello, The theme settings are not displaying as the loading icon shows indefinetly when you access them? what could be the issue?
Hello,
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Warning there is a security vulnerability in the page editor of this theme !!! You indicate that wpbakery is included in this theme, in any case it is essential to make it work, but how to do the security updates? Several vulnerabilities to remote attacks were discovered in the WPBakery plugin.
Hello,
Please provide the screenshots illustrating the vulnerability issue you faced in the support ticket at https://themerex.net/support. Our Tech support team will be glad to assist you!
Regards
Hello, I have a problem with my site ONLY on mobiles. It was good until recently for the new Wordpress Update the “Buy” Button doesn´t show on mobiles. How can I fix that? It was working fine so far, until now. https://ibb.co/HHVvq5J
Hello,
Could you please submit the support ticket at https://themerex.net/support/ into ‘Pre-Sales’ category (it does not require support renewal) for further research on the issue.
Best Regards,Thanks, I already did.
Thank you!
Best Regards,Hi, I installed the theme but the WP Bakery Page Builder Plugin will not install on my Wordpress site. It says: Unpacking the package…
Installing the plugin…
Destination folder already exists. /var/www/wp-content/plugins/js_composer/
Plugin installation failed.
How do I fix this?
(raised a ticket on your support site as well)
Hello,
Your ticket was replied. Please check it. Thank you!
Best Regards,Hello, i have issue in ‘buy now’ button, it doesn’t make any action when i press on it. Thank you.
Hello,
Could you please submit the support ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,Hello, I would like to know if there is a full page reading, because in the site demo there is not. I also wanted to know if there are other options for positioning the title, or if it is possible to change the title BG for each new post, because from what I realized, everyone has the image of the home page.
Hello,
Thank you for your interest in our theme and please take our apologies for the delay!
1. Could you please specify what exactly you mean with the full page reading?
2. Yes, it is possible with Header image override option.
Best Regards,hello, when I talk about the full page, it’s without the sidebar.
On the header image, is it possible to replicate the post image? or is only a single still image possible?
Finally, about the titles, can they only be displayed on top? centralized?
hugs,
Hello,
Sure, it is possible to remove the sidebar from the pages. The ‘Header image override’ option overrides the header image with the post featured image. Could you please specify which titles exactly you are referring to.
Best Regards,Добрый день! Скажите ваша тема поддерживает (русский язык)? Если да, не могли бы вы проверить правильность перевода слов?. Спасибо.
Hello,
Thank you for your interest in our theme!
The theme has the .pot file for the translation to any language. Please check this link for more info http://gamezone.themerex.net/doc/#theme_translation
Best Regards,Я понял, а можно проверить правильность перевода вашей темы?. переводил уже купленную тему, но так слова не корректно отображались ((
Hello,
If you mean the Russian characters display – it is fonts related. You should use the fonts which support Russian characters.
Best Regards,Hello,
Could you please submit the support ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,How do you hide the header from the about page for example?
Hello,
You can remove the row from Header Default layout http://prntscr.com/qul77h or set another layout for the about us page.
Best Regards,OK, now i got rid of the header but it left a full screen overlay (opacity 50-60%)
Hello,
Could you please submit the support ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,How do you change the Wrapper image? I cannot seem to figure this out anywhere.
Hello,
Thank you for contacting us!
Could you please specify which wrapper image exactly you are referring to.
Best Regards,i am interested in this theme but i found issue with checkout
Hello,
Thank you for your interest in our theme!
We have checked our live demo and didn’t find any issues with the checkout page – http://prntscr.com/qeox7k
Could you please specify the issue? Thank you!
Regards.
is there a game review system in the theme? in the demo I did not find reviews to consult
Hello,
Thank you for your interest in our theme!
By default, the theme doesn’t include any review system. You will need to install additional plugins to get this feature.
Regards.
ok perfect, so it’s not a theme for reviews … I’m sorry 
Let me know if you get any other questions.
Literally in tears trying to work with this theme. I have NEVER experienced anything so complicated and without logic in my life. I just lost two hours of trying to figure out the logic. Trying to get the video to show up from the post to the homepage (where I literally replaced the other video). The image for the second item, (group of three under header) is gone. Tried to go to the corresponding post to get it to appear, it just will not. I have set it as the featured image and even changed blog from video to image – it wont come up. It seems EVERYTHING is recent news, so NO IDEA how to control how it would propagate on the homepage. I am out the purchase and two hours of work. PLEASE ISSUE A REFUND.
Hello,
Thank you for choosing our theme!
We are sorry to hear about your negative experience. The theme is fully customizable with user-friendly WPBakery page builder. We haven’t received any support tickets from you so far. Our Tech support is always ready to assist you – please submit a ticket at https://themerex.net/support/ to get qualified assistance.
Regards.
I submitted a ticket. (look again) I have already built an entirely new site in the hours of wait. I had a deadline to meet and, as I said, two hours were wasted trying to figure it out. I am glad for you that others have not had difficulty, but again – I DID. I would like a refund please. For whatever reasons I do not understand, I was completely unable to work with your theme and I alerted you as soon as I ran into obstacles.
Just tried it again and got an error – We are sorry your email already exists. So clearly you do have me in your system – because I already submitted a ticket.
So I have screenshots where your system tells me my email already exists and forces me to login again, I go to login and I forgot the password. I ask for a password reset and your system tells me that I DO NOT have an email. So which is it? I have the screenshots to show you if you can provide me a way to submit them.
Sorry for inconvenience, we found the ticket under another e-mail address – it has been answered, please check reply from our support operator.
Thank you.
That is interesting. I tried to respond using all three of my emails, and I am unable to get back in now. I see already that you have NO INTENTION of just DOING THE RIGHT THING and reimburse me the $59 for the BAD investment. I also see that ENVATO is not going to do the same. So, I am going to walk away knowing that my two hours and the $59 investment (total damages $209) is a pill to swallow. I will no longer buy a theme from Envato and will push all my clients in another direction. I will also keep them steered away from any theme you develop. This is a shame since I have built more than 209 sites and counting. Goodbye and Happy Holidays. You started mine in the worst possible way. So much for customer service when it comes to you I see.
Hello,
We are sorry to hear about your negative experience. Our support operator has responded to your ticket (November, 26) asking to specify the difficulties and send more details for further assistance, however we haven’t heard back from you. You may check your ticket at https://support.themerex.net/ticket/180
Regards.
Hello,
I got this template from envato elements. The product page doesn’t work. More specific, the buy button, quantity they are not clickable.
Also the gallery images from the product cant be clickable.
Hello,
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Questions” at https://themerex.ticksy.com
Best Regards,I would like to buy your theme but I am confused. I did not understand the offer. Does the host are included? And what I can use, the theme in unlimited if I buy it at $ 59. Please answer me as soon as possible
Hello,
Thank you for your interest in our theme!
The regular license https://themeforest.net/licenses/standard and 6 months support https://themeforest.net/item_support/what_is_item_support/21617775?url_name=gamezone-gaming-blog-store-wp-theme are included into $59 fee. As for the hosting offer, please check this link https://themeforest.net/wordpress-hosting for more info.
Best Regards,