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How can I prevent the views counter from caching?
Can you write our support system I can help you over there
When I click on the support link an error appears https://support.evollethemes.com/?envato_item_id=20119809
I changed our URL please can you visit the following link
Okay, and if I renew my support are you sure you can help me out?
I’m using the nitropack cdn and this is what the support suggested.
Hello, Yes I can help you with this about
I renewed my support but when I’m on your support page and I click on “submit a ticket” en error page comes up! https://support.evollethemes.com/support
And when I follow your other link https://support.7kclick.com/support/ and click on “login with envato” another error appears: https://api.envato.com/authorization?response_type=code&client_id=samet-support-b9xhpxd3&redirect_uri=https://support.7kclick.com/support/
Can you send an email your problem to me please I need to check the support api problem.
I wrote you an email.
I will help you today
Still no solutions to multiple problems.
Development has been achieved.
Hello! Could you please update the theme with the latest version of WPBakery Page Builder? They’ve made lots of improvements since v.6.1.
I will update shortly
Hello, there’s been 6 months and there’s still no update for WPBakery Page Builder. Could you please just send me the newest version?
Hello, I will update this week. Thank you for your patience.
Hi there, the Plugin “OptionTree” appears to be abandoned. And I think it is necessary for the theme, correct?
Yes. But We update the option tree and add it to the theme.
Okay, so when I have set up the theme to be updated automatic, the plugin will be updated as well or do I have to do it manually?
The plugin is updated with the theme.
It still seems to bei abandoned. When will you update the plugin?
First of all sorry for the delay we will update the theme this week. Option tree is not our plugin so we can’t update it but we will update the theme so plugin is fine.
When will you update the theme?
We will update soon, if you have a problem, send us a ticket about the theme and we will support you.
There is an error in optiontree: PHP Notice: Trying to access array offset on value of type bool on line 395 and 396
I will update this theme please can you write on our support system. I want to check your issue and edited your error this update.
Thank you for your patience.
help me, impossible for me to import content/demo data !!!
Ofcourse. Can you create a ticket following link please.
Hello! I had created a ticket for a problem where you cannot change the color of the categories (specify a specific color for each category) but it has been deleted. Should we wait for an update? Have you found a solution?
We answered your ticket, please check
Thank you! One more question: Where can I find the changelog?
We were not can add a changelog but I will add a changelog then news you.
Hello, may I ask about RTL and Visual composer? Are they available? If Yes, is it WPML?
Our theme not supported RTL. WPML and Visual Composer is supported.
I want to buy this theme. i want to know about typography. There are sufficient fonts available so I could change for article content. What about theme load speed? Will you assist me timely if I get any issue?
you can buy the theme. We have typography settings. we have support team will help you whenever you want.
Hello, I’m interested in your theme, unfortunately I didn’t find anything in the live preview about the features, where can I find them?
Then the theme in your banner should cost $ 29 at Envato Regular Lincense 39, why that, why are two different prices shown?
Would your theme match our radio station? Link: https: // www.889fmkultur.de/?
I look forward to your answers.
The old priced banner is left, I will change this. Our current price is $ 39. This is not a radio theme but I did review your site. This theme available for your site.
Where can I translate the “load more” and the “Share this article” string? It doesn’t work with the language fields and poedit.
Please can you create a ticket following the link. We help from over there.
I can’t create a ticket because my support is expired. Hope you can tell me the solution in one sentence.
Can you send an email, please? We will send new poedit file.
I send you an email
We didn’t receive mail. Can you send again please . firstname.lastname@example.org
Hi, yes I send you an email again
Can you check your email please.
Hello, I’ve written another e-mail. I would like to know how I can exclude the “views” from caching.
Okay. I will check your email
Ticket #2699, check it out, I think there is an issue with the theme since you reinstalled it. Thank you.
The ticket has been answered.
URGENT, I got a fatal error on my website, can’t get access. Apparently a ivo_xxx file is missing. Please advise, thank you!
I just made a ticket number #2691
Hello, i install all the plugins ant cant see Theme options in admin menu. It doesnt work.. I cant edit theme. Please check a ticket.
We will help you shortly.
The Demo has been installed, thank you. But I want to use Home-2 as my default homepage and Home-2 on my website doesnt load well on my website like the demo. Kindly assist.
Can you check please.
I bought this theme almost 1 week ago, and I have not been able to upload the demo content. Submitted several tickets and the developer hasn’t still replied. Please is this theme still being supported? Or should I ask for a refund? Kindly reply
I will help you today.
Hello I just purchased the Garage theme and sent a support ticket for a problem I encountered with the demo install and I am yet to get a reply. Please treat as urgent. Thank you.
Your ticket has been answered. Please check.
I have replied the ticket. My problem has still not been fixed.
If you still have problems, please give us your ticket number
Hi, i have issued the ticket: #2267.
Could you pls. check it out.
Hi, Your message has been answered. Thank you.
Please respond to my ticket: https://support.evollethemes.com/support/ticket/2251
Your ticket was answered.
Thanks! The updated demo content you sent fixed the image issue
Thank you very much
Hi there, I am thinking of changing my them from Broden to Garage. Can you help in the process to make sure I’m doing this right? Thank you in advance. CV
Of course, when you buy the theme, let us help you to send tickets.
Couldd you please answer my ticket #2279? Thank you.
Thank you for your help. I made another ticket #2291, can you please help? Thank you.
Hello, Our support system is being improved. Sometimes our customer tickets seem read and cannot be answered. We apologize. This process is temporary. In the meantime, we can help you by e-mail.
Thank you for your understanding
Still no reply… can you please answer my ticket #2353? Thanks.
I’ll help you today.
Can you please give me your email to help that way? Thank you.
Hello, Can you check your ticket please
Hi! My support expired but i have pending one ticket. Could yo help me to resolve this?
No tickets waiting now. Please create your ticket to the following link to your ticket.
Yes Sr. You replied to me that the issue would solved in a next template updating. It was when we were on version 1.4 but now, we are on 1.8 and the issue continue. I can not create a ticket because my support expired but this is a old ticket
Please give me your ticket number
Of course, it is #1548. Some icons don’t show
Please send us an e-mail about the issue.
Awesome, thanks, man. What’s the e-mail address?
Hi! I have lifetime update of this theme, can you explain me how to update my theme in wordpress? I have the version 1.4 and my WPBakery needs activate. Could you help me?
Please create a ticket below.
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