Hi,

Our ticketing system uses Envato API for purchase code and support period checkup.

Sometimes, Envato API propagates the information a little bit longer (few hours). We are sorry for the inconvenience, but this is not under our control – this is part of the ThemeForest infrastructure.

In general, you should try again to access our support portal. Please let us know of the outcome.

Also, please find the instructions for updating the theme in the following article on our portal: https://boldthemes.ticksy.com/article/7123/

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

Unfortunately we are not currently available for custom development and customization services

Kind regards,

BoldThemes team

Hi,

Thanks for the heads up, we have flushed the server cache and the demo now works properly.

Thanks again

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

Currently we do not have a promotion period for Gardena

Kind regards,

BoldThemes team

Hi, thanks. i’ve bought it! it is great, really good job. Do you know which font you use for inscription “GARDENA” in template logo? Thank you a lot, your template is great.

Hi,

Thanks for the purchase.

We will check out with our designers and as soon as we get some info, we will let you know – most likely on Monday or Tusday.

Kind regards,

BoldThemes team

Hi,

Our designers say Poppins (Regular) – https://fonts.google.com/specimen/Poppins

Should you need any support in the customization process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

In Bold Builder sections can have autoplay videos in background. On the other hand, it would be hard to achieve this layout out of the box by using the section background because of the heading text overlaying the right half of the screen.

But, with dozen lines of custom CSS it would be doable.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase

The Gardena theme does not require license activation for support and updates.

You have purchased the Gardena theme and the purchase code you are using is related to the theme purchase. On the other hand, you are probably trying to use that purchase code with the Bold Timeline plugin or Cost Calculator plugin which come with the theme.

You should not activate the licenses of packaged plugins

The packaged plugin updates will come packaged with new releases of the theme your client has purchased, Gardena.

Just ignore the plugin activation screen and you will be fine.

Related to demo import, please make sure to follow the instructions on our documentation site: https://documentation.bold-themes.com/gardena/getting-started/

Should you need any further assistance in the process please submit a ticket at our support site – http://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Regards,

BoldThemes team

Hi,

Thanks for the purchase.

Please submit a ticket at our support site – https://boldthemes.ticksy.com/ with the site url and wp-admin credentials so our support team can take a closer look at the issue.

They will be glad to provide assistance.

Kind regards,

BoldThemes team

Hi admin, in Appearance—> Menus (menu items) not having categories for product. only having categories for post. How can I add the categories for product? Please help me! Thanks

Hi,

We are not sure if this is possible in WordPress, but you can always use the custom link instead – just paste the url of the desired product category to the url field and define the desired label.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

The referenced demo should be demo2 – home1 If you are unable to locate it, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and leave your site url and wp-admin credentials our support team will be glad to take a closer look.

Kind regards,

BoldThemes team

Please wait, usually it takes up to 24 hours.

Meanwhile, you can take a look if this helps: https://woocommerce.com/document/saved-addresses-for-woocommerce/how-to-override-templates/

Hi,

Thanks for contacting us.

There is a widget area above the menu bar as on our Demo 2 – https://gardena.bold-themes.com/demo-02/home/home-02/

You can add icons, buttons and other widgets there and customize their appearance either by using custom css or out of the box options.

Of course you can use a third party plugin of your choice as well if you need sticky header (although this can also be achieved with few lines of custom css).

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

The illustrations from the demo are not licensed for third party production use, they server only as an example once you import the demo content.

This means that if you wish to use the demo images on your final, production site, you will need to license them separately on Shutterstock.com. We can provide the link to the collection of the images used within the demo if needed.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

Unfortunately we do not provide theme installation and setup services, but we believe that you can purchase that service directly from Envato in the process of checkout when you buy the theme.

Kind regards,

BoldThemes team

hi BoldThemes Team and thank you for your reply one last questions. Does your theme come with maintenance mode? Do you have credentials of dmin panel’s demo edition?

Hi,

The theme does not come with the maintenance mode – although you can use any of the third party plugins for that.

We also do not have demo of the panel – perhaps the theme documentation can help you check out what is under the hood – https://documentation.bold-themes.com/gardena/.

If you are willing to give it a try, we offer money back guarantee, so if it turns out that the theme does not meet your needs for whatever reason, we will refund you.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase

Great that you have managed to resolve the issue – should you need any additional assistance in the future, please submit a ticket at our support site – http://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Thanks in advance.

Kind regards,

BoldThemes team

Hello again, what do you recommend to protect the contact form 7 from spam. Recaptcha from my experience don’t really give security. Do you have any recommendation? Maybe like a random test plugin where u add the numbers?

Hi,

Thanks for the purchase.

Recaptcha is, from our experience, useful but it still should be used with the antispam plugin such as akismet. You can also use a honeypot for CF7 as a spam protection technique – https://wordpress.org/plugins/contact-form-7-honeypot/

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

You are most likely referring to the following page: https://gardena.bold-themes.com/demo-02/home/home-03/

This is one of the home pages of demo2. Please import demo2 and follow the instructions from the section 2.7 – Homepage version from the theme documentation – http://documentation.bold-themes.com/gardena/getting-started/

Should you need any additional assistance in the process, please submit a ticket at our support site – http://boldthemes.ticksy.com/ and our support team will be glad to help you.

Thanks in advance.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

If you need a video in the lightbox, you can use a third party plugin such as: https://wordpress.org/plugins/wp-video-lightbox/

Kind regards,

BoldThemes team

This should be a built in feature. I should just be able to add a id/class and based on the class it should open the modal window. Just a thought. not sure why i need to use another plugin.

Hi,

It is nearly impossible to cover all different functionalities that might be needed by theme users so we always try to find the right balance. If some functionality is covered by third party plugins, we tend to avoid implementing it within the theme so it doesn’t become bloated.

Kind regards,

BoldThemes team

Hi, please submit a ticket here and include you site URL and WP admin credentials so that our support team can take a closer look at this: https://boldthemes.ticksy.com/

Hi,

Thanks for contacting us. Please find the answers below.

1. Yes it is possible, you can use local web server of your choice and once you complete the site you can move it to a production server. For site migration you can use any of the available plugins or standard WordPress migration procedures.

2. No, Gardena does not support Elementor as a Page Builder

3. Yes, you can do that.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

No, Gardena is not compatible with WP Bakery

Kind regards,

BoldThemes team

Hi,

The layouts on our demo site are responsive, so they will adapt the desktop content to the mobile resolutions. Also, the bold page builder allows you to define which blocks / sections will be visible on which resolutions if you want to create a different layout for mobile.

If you are looking for AMP version of the content, the theme does not offer that.

Kind regards,

BoldThemes team

Thanks for suggestion, we will consider this.