113 comments found.
the site is very very slow, i haven’t installed any caching yet but is this to be expected with this theme?
Hi.,
We appreciate you bringing the issue of slow website performance to our attention. We have implemented the necessary changes to address the reported issue.
Kindly take a moment to check and let us know if the problem has been resolved to your satisfaction.
Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin and good fast host, the speed issue shouldn’t happen on any theme.
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
My purchase code does not work, 9 months of support left. Please fix it.
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
very nice i like your themes and i want to use it on my WordPress https://www.explorefarm.com gardening bog website
Hi.,
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
I get the same style.css message when uploading folder to Wordpress. I have unzipped themeforest folder. There are 7 folders. Which folder/s do I upload to wordpress?
Please help
HI.,
A common issue that can occur when installing WordPress themes is the “The package could not be installed. The theme is missing the style.css stylesheet.” error message is displayed when uploading or activating the theme.
Please refer to the Link:
https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-errorKindly refer to which file you need to upload:
https://docs.wedesignthemes.com/dt_articles/how-to-install-theme-via-wordpress-dashboard/You can import the demo content via the unyson plugin. Kindly refer to our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer to the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of the issues please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end.
Thank you!
Hi… I just bought this theme but when I install the Demo, it looks different. Also, the images are blurred
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
At the point when I attempt to do this the page just shows the highlighted picture on tapping the picture it extends however I can’t see the other pictures related with the specific tasks despite the fact that they are recorded on the page. You can click this site where I want to publish this theme.
Hi.,
Kindly share some screenshots or short videos of your query along with the page URL so that we will get a clear understanding of your query and we will assist you with a better solution.
Thanks!!
Hi! I updated the PHP version to 8.0. After upgrading, I’ve been getting a lot of warnings and fatal errors. can you help me?
The PHP versions PHP 5.4, PHP 5.5, PHP 5.6, PHP 7.0, PHP 7.1, PHP 7.2 and PHP 7.3 are deprecated.
Including, I’m not able to create posts and edit the site. I’m using the Garden – Landscape Gardening WordPress Theme
Hi.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Hi,
Sent.
I’m receiving a “Cannot create directory: /home/adrea1/public_html/wp-content/uploads/fw-backup/tmp” for the Garden Haven theme. I setup an account on your support but no where in there does it mention how to open up a support ticket.
Hi.,
1) Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
2) Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you
We look forward to helping you!
I’ve emailed it over. Looking forward to hearing from you soon. Thanks!
Hello – I wanted to make sure you received my email?
We would be happy to help out here support@wedesignthemes.com.
Note : Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you
Hello It’s been 6 days. I need to get this fixed!
Hi.,
We already reply to your mail., We get the “Invalid user name/password” error. So please send us the valid WordPress login details.
I just sent an email to both support@wedesignthemes.com and also the other one for iamdesigning. Please have a look.
Hi.,
1) Please deactivate the LiteSpeed web server from cpanel (or) Please mail us cPanel login details (Admin username and Admin password)
2) It seems you have not properly imported the demo, shall we reset your site and import the demo again? if we reset your site it will remove all your current content is it ok for you ?
So that, we can check and have a clear look form our end.
Hello,
I’ve replied back. Please do not reset the website. I’ve included FTP to your email reply if you can use that to import the demo.
Also this is shared host so I don’t think there’s an option for deactivating LiteSpeed.
Let me know.
- Sam
It seems you have not properly imported the demo, shall we reset your site and import the demo again? if we reset your site it will remove all your current content is it ok for you ?
Don’t reset the website. Is there a way to import the demo without resetting the website? I’ve already made copies of the webpages.
Hi.,
We replied to your mail : https://prnt.sc/mGOQaiYFzkZg
It this theme fully supports Wordpress 6.0? I would like to buy it one more time for one more site that’s why I asked. BTW fantastic theme, I loved to use it.
Hi Arape.,
Thanks for contacting us and being interested in our theme.
Yes, our theme supports WordPress version 6.0.
Thanks!!
Regards., DesignThemes Support.
Hi again…two things : 1) I would like to create a Gallery Page in the Classic, Modern Tile or Title Overlay style as shown in this demo page of the theme. demo page – https://dtgardening.wpengine.com/gallery/
How is this done? Do I need the WPBakery Page Builder License?
2) How can I access Shortcodes like in this url? https://dtgardening.wpengine.com/shortcodes/image-with-caption/ https://dtgardening.wpengine.com/shortcodes/testimonial-carousel/Thanks in advance.
Hi.,
1) Please refer : http://recordit.co/QdFfhBr9Rp
2) All shortcodes include in the demo package
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Thank you and I’ve mail you the credentials. My follow up are:
1. There is a section containing my social links – facebook, instagram and youtube, plus email above the header. It is supposed to be aligned RIGHT on the homepage and all pages. However, on pages other than the homepage, it seems to be misaligned (somewhat to the center). This problem is noticeable on desktop but not mobile. How can we fix this? Screenshot at https://ibb.co/M5p47gs
2. There is an image behind the title of the post, which has a picture of flowers in the garden. How do I replace this image? Example: Title of the post – On the Road to Nowhere. Same screenshot attached at https://ibb.co/M5p47gs
3. Admin details for staging site was mailed. https://shahalamforest.org/wp57/wp-admin/Hi.,
Please refer : http://recordit.co/WIQQIeW1kU
Kindly get into Admin Panel > WPBakery > Role Manager > Post Types > Custom > and enable the option.
Refer : https://prnt.sc/w54xfc
If the issue persists, please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
Thank you, we look forward to helping you!
Hi, can you tell me how to instal a chosen template and sample data? Thanks
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer to our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Thank you for being so helpful; it works. I have a final two questions – 1) are those images from demo content of inferior quality, or there is something wrong with downloading the demo content? 2) Can I use the images legally (are those included in the theme), or do I need to buy licenses for each one?
Hi.,
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Image Purchase link : http://docs.wedesignthemes.com/image-link/gardening.txt
We have used most of the images from Shutterstock and BigStock images you can purchase the images from there with subscription plans. https://www.shutterstock.com/pricing https://www.bigstockphoto.com/subscribe/Open Source Images :
https://unsplash.com/s/photos/gardening https://unsplash.com/s/photos/garden https://unsplash.com/s/photos/plant https://unsplash.com/s/photos/gardening-tools https://unsplash.com/s/photos/gardenerThank you, we look forward to help you!!..
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Note : It seems that your support has expired., Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support. Please refer : https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Hi, in the “title overlay” gallery, the category button doesn’t group the pictures related to this category and this happens only in Firefox. It works on Chrome.
Hi Jfmauro .,
Kindly mail your domain URL, WordPress, and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Thanks!!
Regards., DesignThemes Support.
Hi – manged to install and everything looks good except I can’t upload the logo. This is the message i got – “Click “Add new image” to upload an image file from your computer. Your theme works best with an image with a header height of 0 pixels — you’ll be able to crop your image once you upload it for a perfect fit.” ... 0 pixels??!!
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
no worries – managed to install additional plugins and solved the 0 pixels – able to load logo.
Hi..
Please help us have a better understanding of it by getting back with any screenshots like references and also issues and along with your site credentials (WP &FTP access logins) @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
I bought this template and tried to install the required plugins. I got this two notices: ‘Not found. Plugin not activated. A higher version of DesignThemes Core Features Plugin is needed for this theme. Please update the plugin.’
‘Not Found. Plugin not activated. A higher version of DesignThemes Appointment Addon is needed for this theme. Please update the plugin.’
I went to the support side, registered but unfortunately got another message when I copied the envato purchase code: ‘Purchase code is not valid.’ Please help!!!!!
Hi media-online.,
1) For your plugin installation issue, kindly, mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
2) Send your purchase code, so that we will check your support registration in the backend and will send the support credential to your mail.
We are happy to help you.!
Thanks!!
Regards., DesignThemes Support.
Still cannot create an account at design theme, it says that my purchase code isn’t valid. Try to get support for the site as simple post are doubling the title line.
Hi.,
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Just purchased Gardening theme, trying to get support for two plugins and your site does not recognise my purchase code provided by themeforest help!
Hi.,
The plugin is already activated and please ignore the message that is showing in your dashboard.
Plugins are included in our theme package, there is no need for you to purchase them. However if you want premium features of the plugin and premium support, only then you need to purchase a separate license for it.
More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
Note : Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
I usually don’t do this but you left me with no choice.
I first raised the issue with your theme pack (Which your customer support accepted) 4 days back. First of all, there is no support option on your portfolio website so I raised the issue using the ThemeForest portfolio support message.
Usually, all issues including theme edit are solved using WordPress access but you asked me for FTP access. I shared FTP access with you 2 days back and since then I got no reply.
This is your customer support despite telling you about the urgency of the project I was working on. Your screwed-up customer support has cost me extra on my project.
I want to know a fixed date and time when you will fix the issue. I can’t bear loss because of your incompetency.
Hi.,
We replied to your mail ID. Please check it out.
Regards., DesignThemes Support.
Yup and your reply was, wait till the theme update arrives. When I asked you when would that be? You answer is you don’t know when. Please respond back with my refund request.
You should know that many people and clients depend on how swift the theme and its support is going to work. I can’t keep my client on hold until the new update which you cant tell me a date about.
Thanks
Hi.,
We will fix your issue within this month-end.
Regards., DesignThemes Support.
Where is the documentation that tells you how to set up the portfolio/gallery page? When I try to do this the page only shows the featured image on clicking the image it expands but I am unable to see the rest of the images associated with the particular projects although they are listed on the page.
Hi.,
Please refer : https://youtu.be/fFbktZ1_DZM and https://youtu.be/gKeGtunVqsM
Are you going to add TikTok icon to the Sociable?
Hi.,
Sorry, We will consider this while updating the theme.
Regards., DesignThemes Support.
I tried installing the theme four times and each time I get a failure to upload, missing style.css message. Please help. Thank you.
Hi.,
Don’t install the entire download ZIP package rather than the actual theme itself. The downloaded package contains documentation,child theme etc. So unzip the package and find the actual theme folder then install theme.
RATINGS!!
Please don’t forget to place your worthy ratings 
Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
