34 comments found.
Is there any support ?! I’ve mailed about 2 weeks ago and 0 response!
I didn’t receive any email sir. We always try to reply within 24hrs – as quick as possible. Can you try to send your issues again?
https://themeforest.net/item/gardenio-gardening-and-landscaping-wordpress-theme/25232763/supporti write 2nd message
I got your message – try to send admin access also. Thanks
i’ve sent details, did you receive it ?
My team checking – your website – you will get update soon. Thanks
Hi there,
great theme but I got one issue. I can’t make changes (color changes) for the header part. They will be not saved. Can you help me plz ? thanks
You have to change from our theme options – Planteo Options -> Styles -> Main Menu
this doesn’t work at all – it seems nothing happens. Cleared cache etc. etc. but changes not saved 
Share your website admin access and url:
https://themeforest.net/item/gardenio-gardening-and-landscaping-wordpress-theme/25232763/supportI am having issues with the header across mobile tablet and desktop. I emailed and gave access but have not received help.
In my morning I will check and will reply you. Thanks
Thank you!
Welcome
Thank you for your help! Looks great
If you will like my support please try to give 5 star rating and good comments. Thanks
please, update theme and plugins
Okay Monday we will update it. Happy weekend.
Just came 2 demos to import, where’s the 8 demos?
Ohh these 2 demos are for page builder – one for Elementor and another one for WPBakery Page Builder. Under each demo have 08 demo homepages (04 multipage + 04 Onepage) . Try to install anyone page builder which one you preferred. I think you will get it now. Thanks
Oh, ok! Thank you for your fast answer.
Why didn’t the header and foot appear?
Did you import demo data manually?
No..
how do I do that?
Try to send your site admin access to support@rstheme.com so that our support team will lookbit for you. Within 24!hours team will help you. Thanks
Dopo aver attivato One Click Demo Import non riesco a trovarlo su Aspetto e quindi non posso importare i demo
using this link https://themeforest.net/user/rs-theme#contact you can share your site details so we can check your issues. Thanks
Hello, how do I change the portfolio part of the slug please? i wish for this to say robots…https://www.teamexhilarator.co.uk/portfolio/exhilarant/
Also is it possible to change the portfolio titles, i.e. client, location, surface area, gardener etc? thank you
For portfolio slug change go Planteo Option then Portfolio Section where you can adjust slug http://prntscr.com/1qs44qr . After change slug you should save your permalink again. For titles changes you can use child theme. Then copy single portfolio and change those language text. Thanks
Hello, I have changed the slug, which shows in the title, however it remains as portfolio in the URL. How do i add a copy of the single portfolio to the child theme please?
Send your site admin access so that we can help you. Thanks
Thank you, i have sent an email to you.
Now your url is okay?
hi are the theme supports fully rtl and woocommerce?
Yes, It’s support fully RTL. Thanks
Hi there, there is no logo appearing in mobile. I have emailed and put it in the contact form, but no response.
We will back to you after some hour
Trying to contact support team…Got no answer…
I already you into your email. Please send your site admin access so that i can fix the issue for you. Thanks
Didnt get any support,gave all the details necessary!
Last one week had holiday here sir. We will check soon and update you via mail. Really sorry for late. Thanks
Looking forward…really hope for your support, as I Iiked this theme and would like to use for my landscaping. Regards, Valentina!
Sir sorry to say we don’t get mail form you or we missed it. Can you please send all details here https://themeforest.net/user/rs-theme#contact
My last email was sent today to support.ie@gmail.com from greenyard.ie@gmail.com
Please send mail subject.
Please repair your theme!!!!!!!!Your plugins are incompatible! Got a white screen on my wordpress when trying to activate both of them plugins rs addons and wp bakery page builder!
Did you use latest theme. If you use latest theme, then delete rsaddon plugin and again install it from admin notice. Thanks
Yes,I use the latest version of your theme. Have tryed all the possible ways installing the plugins. From the admin notice was my first attempt!
I told you again do install it form admin notice after delete it. Thanks
An error occurred while installing Rs Addons: The plugin does not have a valid header..
Did you get my email?
Yes let me check wait please
Help, they have not answered my email and we have some doubts
Can you send your query via support@rstheme.com – there was a problem with our hosting for getting emails from envato. So please send again to support@rstheme.com
Hello, I worked on your theme on my localhost with no problem. But when i tried to send my whole website with duplicator pro on my hosting there were a critical error : SCRIPT FILE TEST: /home/xxx/www/index.php EXCEPTION Call to undefined function vc_shortcode_custom_css_class() With some other error functions. Now all my website is good except my homepage which is blank. I tried to put another page (which working good if i’m looking at it) as a static homepage but it is still blank. Actually, each time i set a page as a homepage then it is blank. Can you help me ? Thank you.
Hello, normally this type installation issue not included with support. But we can help you Sunday morning. Since tomorrow our weekend. Send mail to our support we will look issue.
No problem, can you tell me your email address ? I sent you my issue from Envato contact form.
Okay we will check it and update you
demo import is not going, i don’t have the theme options where insert the purchase code. please help me, is so urgent!
Without purchase code theme will be work perfectly. What problem you are facing when try to install demo data?
I can’t edit the services archive page, my breadcrumbs are in english and I need them to be in spanish, but services archive page isn’t editable so I can’t change it.
You can disable archive page. I think services archive page don’t need it. Send mail to our support we will look it.
I can’t add links to the customer banner. Help please… =(
Where you want to links send screenshot
Hello,
This:
http://www.idaria.cat/wp-content/uploads/2020/10/1.jpg http://www.idaria.cat/wp-content/uploads/2020/10/2.jpgThank you =)
Okay will check it and update plugin or theme necessary files and update it Sunday. Thanks for notice
Perfect. Thank you!
welcome
I have updated the template and plugins. All good!
Please remove RS Framework plugin then install it again form admin notification. Thanks
How to get logo to appear in mobile format?
At mobile don’t show your logo?
No. It will show title if I select to show. But shows nothing if I select no title and chose a logo. I’m using Homepage 4. Since there’s like multiple ways to accomplish things in Wordpress these days, give me the quick steps as to how you would display the logo in mobile format. Please. Greenviewls.com
Normally logo need to show auto. Can you please send mail to our support with site admin access so I can check it for you. Thanks
Just sent account info to your support email. Thanks for looking into this and please notify me once resolved.
Never mind I found it under Mobile Style
Hey, how can I change the position of the burger menu icon (on mobile phone)? I want it all the way right but its now between the middle and right…
Can you send mail to our support with access we will check it. Thanks
Nice Theme & fast support.
Thanks
Data import does not work I have been waiting I have been waiting for 30 minutes Recommended PHP configuration limits are as indicated above How can I solve it?
Can you try to import demo data manually?
Hello, I theme seems good but loads very slow. How can I fix it or can you fix it? Thanks
You can use any good cache plugin.
I have a cache plugin. It is something on the theme side
Theme side no cache. You have to use any cache plugin. Thanks
I meant the slow time has nonthing to do with cache. It does have cache and still slow. It is something on the theme itself. Please, check it. Thanks
We will look it. Send mail to our support. Thanks
URGENT. Someone login on my website on Bangladesh was that your team? Only your team has the login access, are there in Bangladesh ?Thanks
yes we fixed mobile 2 column issue and mobile menu icon
Thank you very much
