Discussion on Gaspard - Restaurant and Coffee Shop Theme

Discussion on Gaspard - Restaurant and Coffee Shop Theme

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52 comments found.

multisant

multisant Purchased

After updating to Wordpress 6 the widget pages gives an error. Any way to fix it, or update theme? The wordpress email points to a gaspard-core file.

Hi there,

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.



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how can i change theme of my coffee website

Hello,

Thank you for taking interest in our theme!

We usually recommend installing theme and importing the demo on a clean installation. You can for sure import it over your existing content, however then we would recommend you to always make a backup of your existing content as it might happen that your content will get overwritten sometimes.

Do let us know if you have any additional questions.



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I want to change theme of my coffee wordpress website.

Hello,

Thank you for taking interest in our theme!

We usually recommend installing theme and importing the demo on a clean installation. You can for sure import it over your existing content, however then we would recommend you to always make a backup of your existing content as it might happen that your content will get overwritten sometimes.

Do let us know if you have any additional questions.



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I want to change the theme of the coffee wordpress website?How can I get new theme?

Hello,

Thank you for taking interest in our theme!

We usually recommend installing theme and importing the demo on a clean installation. You can for sure import it over your existing content, however then we would recommend you to always make a backup of your existing content as it might happen that your content will get overwritten sometimes.

Do let us know if you have any additional questions.



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Upon page load, the words “GASPARD” loads first and then my content. How is this removed?

I also want to remove the G logo on the upper left and the Menu Icon on the right upper corner.

I have tried to access support, but the system will not send the verification email and I can’t even get one using two other email addresses.

Hi there,

We have verified your account manually, so you should be able to submit a ticket now.

You can check the Gaspard Core Options > General in order to turn off the Page Spinner and for the Logo under Gaspard Core Options > Logo.



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Does anyone know how to change the text in Revolution Slider “Landing Top?” I can get into the slider and change everything except the work “Gaspard.” Seems like something is hidden or its missing layers. It only shows one layer for everything.

Tried to do a support ticket, but it never sends the verification email so I am stuck in a loop.

Hi there,

We have verified your account manually, so you should be able to submit a ticket now, and our support team will be happy to help and assist you with your request. To submit a ticket please follow instructions from this article.



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Hi there, love the theme. We just bought it, and have installed and also imported the Demo content. However, for some reason the Homepage just shows “No posts were found for provided query parameters.” , and we can only see all the demo content if we login WordPress. But when logged out, there is the empty page. We have gone to settings and manually set one of the Demo Homepages as the main Homepage, but still there is no change. Everything is fine when we login though. Please help. Many Thanks, PS. we notice that if we have Yoast SEO plug-in installed, there is an error

Hi there,

We would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.



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Sure thing. I’ve just raised a ticket. Thanks

Hi there,

We’ve located your ticket and we can see that your request has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center. :)



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cesa86

cesa86 Purchased

Good evening,

we are interested in purchasing the theme but I saw that the last update dates back to 2 September 2021.

Are you planning new updates?

Hi there,

We are always working on our new theme updates for all our themes, where we are including the latest versions of included plugins or implementing some fixes, or adding new features but we can’t tell exactly when it is going to be released.

However, the theme is working perfectly fine, even though it has been a bit of time since the last update.



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Hi, is there any way or option to add a link or icon to cart in mobile header? Thanks.

Hi there,

You can add the cart icon widget in the mobile header under Appearance > Widgets > Mobile Header Area.

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further.



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bstrl

bstrl Purchased

Hi, nice theme ! I can’t edit Gaspard Working Hours List in widgets exept the title ? How can I change days and hours ?

Hello,

To adjust working hours please navigate to Gaspard Core Options > Working Hours (please see screenshot).

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.



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intrada

intrada Purchased

Your support system is down and now way to get in touch. Do you have an email, phone number or live chat function???

Hi there,

Maybe there was some temporary interruption, our Help Center works fine. Please try to submit a request once again. To submit a ticket please follow instructions from this article.

If you are still having issues, please contact us through this email, include your purchase code and URL of your site in the email.



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Hi we are considering the purchase of a theme. Since several things are not only found in your presentation, if after the purchase, in a reasonable time of a few days, we encounter some critical issues and we would no longer want to use your Template, do you expect a refund as different authors do? Thank you

Hi there,

Thank you for taking interest in our theme!

For more detailed overview of theme’s options please check the documentation in this link.

Once you purchase any of our themes you will get 6 months free support period and you should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.

Since our themes are sold exclusively on ThemeForest we do follow official Envato Market refund policy which you can check in this link.



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Mandje

Mandje Purchased

Hi,

I bought the theme, but I have a problem. On Elementor I can’t select blocs for update it.

After I put some blocs (title, text…) I can’t select theme on the Elementor interface.

Can you help me please.

Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.



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Hello, how do I update plugins after updating the theme? Example: Slider Revolution. Best.

Hello, i try to open a support ticket but my support has expired. The updating of Elementor plugin hasn’t been successful… indeed when I try to run the database update process by its notice button “Click here to run it now” i get this error: PHP Fatal error: Uncaught Error: Call to a member function get_base() on bool in wp-content/plugins/gaspard-core/inc/plugins/elementor/elementor-widget-base.php:31 and other of that..

Notice: https://prnt.sc/1xxn3lt

Thanks for your cooperation

Theme Version: 1.2 Gaspard Core: 1.0.1 Qi Addons For Elementor: 1.5.1 Qode Framework: 1.1.3 Elementor: 3.4.6 PROBLEM: Unable to edit pages and articles with Elementor plugin. CONSOLE ERROR: https://prnt.sc/1xxmnzo

Hi,

Please contact us through this email, include your purchase code and url of your site in the email, and our support agents will check this and assist you further.



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Hi! this theme is included in the Evanto Elements?

Hi there,

Thank you for reaching us!

Our themes are soled exclusively on ThemeForest.

If you have any additional questions please let us know.



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Hi there, i can’t reach your support as the purchase code is said invalid but it’s not.. Can you contact me please? i got an issue with the landing top page.

Hello there,

Thank you for reaching us!

To submit a ticket please follow instructions from this article – How To Submit A Ticket, and please make sure that you’ve selected correct profile (in this case Elated).

You can also contact us through this email, include your purchase code in the email, and our support agents will gladly help you.



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Hi, I am issues with Elementor and it not loading at all, so cannot edit my site. I have been through all the suggested solutions for Elementor but nothing is working

Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Thanks.



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Hi, I just want to be sure that you fixed jquery compatibility errors so I don’t have to use jquery migrate helper. Right?

Hi there,

Yes, these issues have been fixed in the latest update.

Let us know if you have any additional questions.



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I can’t access to your help support doesn’t let me to select the theme, anyway how do you change the font color in the footer there is no option anywhere and when i add a menu navigation it’s in light grey color thanks

Hi there,

Sorry to hear this however we would kindly ask you to try it out once again since our help center is working perfectly fine. Please check if you have selected the correct Profile (Elated) and then the theme Gaspard.

Please check our article herer that might help you.

Thanks.



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Hi, Absolutely loving the look of this theme! I do have a pre-purchase question though.

Is it possible to a split menu in the header, where the logo is centralised, and you have half the menu on the left and the right? I couldn’t see this configuration in the demos.

Thanks in advance

Hi there,

Divided header is not available in Gaspard. Here you can see the possible header layouts you can have: http://prntscr.com/12wuus8

Let us know if you have any additional questions.



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